Integrated healthcare services are the new trend. It encourages coordinated and holistic patient care. Jeff Petet, SVP Information Technology at Petauri, is a true example of deploying tech and achieving operational excellence. His career spans more than thirty years across multiple industries, each contributing to his distinctive approach to technology leadership. He began his professional journey in manufacturing, where he spent twelve years dedicated to achieving operational excellence and developing scalable systems. He then transitioned to the employee benefits and insurance sector for seven years, gaining deep expertise in data management, regulatory compliance, and the intricate balance of supporting organizations and their employees through innovative insurance solutions. Following that, he spent nine years in healthcare, a field where technology choices directly influence patient outcomes and organizational resilience.
Throughout these roles, he has specialized in aligning IT initiatives with overarching business objectives, crafting strategic roadmaps, and delivering measurable outcomes through scalable and cost-effective technology solutions. Two years ago, he joined Petauri, inspired by its mission to accelerate access to life-changing treatments. The opportunity to integrate technology across activities that support the pharmaceutical commercialization spectrum, while building a secure and unified platform represented a natural progression in his career. His professional journey has consistently been driven by a commitment to connect purpose with tangible results, and at Petauri, that translates into empowering every business unit to achieve measurable impact through technology.
A lifelong learner and advocate for innovation, Jeff remains ahead of emerging technology trends to sustain business growth and value. He enables organizations to increase revenue, reduce costs, and enhance productivity by simplifying technology strategies and championing automation and adoption, always underpinned by transparent communication and alignment with business goals.
A Bouquet of Services
Petauri offers a comprehensive suite of services that includes U.S. access strategy and marketing, commercialization insights, medical and scientific communications, global pricing and HEOR, health systems solutions, and Medicaid access consulting. The company’s integrated model enables clients to experience seamless collaboration and unified expertise across the entire product lifecycle.
This integrated framework shapes its approach to data architecture and interoperability. The organization has developed a secure, cohesive technology environment that connects customer engagement, financial operations, work management, and content collaboration. Its analytics backbone delivers unified dashboards and actionable insights, empowering data-driven decision-making across every service line. Through standardized platforms and integrations, Petauri ensures that each business unit’s work remains connected, measurable, and continuously optimized while upholding rigorous governance and privacy standards.
A defining strength of the organization lies in its commitment to integrating all acquired companies onto a unified technology platform. Instead of maintaining or linking fragmented legacy systems, the company ensures consistency, security, and seamless connectivity across its operations. This strategy not only streamlines processes but also maximizes ROI on technology investments, accelerating growth through both mergers and acquisitions, as well as organic expansion.
Strategic Technology Alignment
Alignment at Petauri begins with a business-anchored strategic plan. The company’s technology roadmap is structured to first deliver foundational capabilities, identity, collaboration, integration, and security before advancing to differentiation through sophisticated analytics and AI. Each initiative is evaluated against enterprise-level objectives, including growth, integration, and operational excellence.
Jeff specializes in building high-performing teams, fostering strong partnerships with stakeholders and executives, and delivering IT services that empower global users. Petauri takes a pragmatic approach to AI, emphasizing use cases that shorten cycle times and enhance quality, always reinforced by human oversight. The organization’s Intranet SuperApp equips employees with governed AI assistants for search, onboarding, and creative tasks, boosting proficiency while maintaining compliance. By defining key performance indicators and executing pilots with clear baselines, Petauri consistently demonstrates measurable value, supporting its mission to deliver life-changing therapies to patients faster.
AI Integration
In terms of work orchestration, the company’s Intranet SuperApp places AI assistants directly where employees perform their internal-facing tasks, reducing the path from question to governed answer, minimizing context-switching, and maintaining strong auditability and compliance controls.
The organization’s AI approach is partner-first and governed, integrating AI-native platforms to compress cycle times, avoid proprietary builds, and uphold quality through human-in-the-loop oversight.
Cybersecurity Governance Framework
The organization’s cybersecurity program is built on layered defence, managed detection and response, and rigorous governance.
Proactive threat management is a cornerstone of the program. The company partners with leading providers to deliver 24/7 monitoring, threat research, and executive reporting, ensuring rapid detection and response. Its managed detection and response (MDR) service includes continuous scanning of the threat landscape, mitigation support for zero-day vulnerabilities, proactive and reactive threat hunts, and detailed threat advisories.
Secure collaboration and auditability are also prioritized. The Intranet SuperApp and core platforms provide strong controls, including audit logs, data loss prevention, and legal holds, supporting investigations and maintaining compliance.
Governance and oversight are formalized within the cybersecurity roadmap, with clearly defined roles for change management and release discipline, ensuring that every rollout and integration adheres to policy.
The organization maintains a sharp focus on protecting sensitive healthcare information, in alignment with applicable data privacy regulations, including HIPAA, CCPA, PCI, and GDPR.
Navigating through Challenges
Pharmaceutical service platforms encounter notable challenges when striving for real-time data integration:
Newly acquired business units often bring a variety of technology infrastructures. At Petauri, acquired companies are fully integrated onto the unified Petauri platform. This strategy delivers consistency, strengthens security, and enables seamless organizational integration, avoiding the pitfalls of maintaining or linking disparate legacy systems.
Petauri addresses this by implementing a cohesive analytics environment that supports cross-domain data products, minimizing latency and duplication. The framework incorporates open table formats, governance standards, and generative-AI-assisted creation of analytics queries, aligning with industry trends and lowering integration costs for new acquisitions.
Handling sensitive clinical and commercial information along with market research insights requires detailed governance across data pipelines, storage, and access. Petauri employs enterprise-level controls and full auditability throughout its technology environment to maintain compliance.
Petauri’s data architecture is intentionally designed to adapt to the organization’s evolving needs, enabling enterprise-wide data products while ensuring analytics capabilities remain future-ready.
Strategic IT
The organization applies “just-enough” process rigor to align with its high-growth environment. Structured release cycles and change management are supported by documented SOPs and program governance, ensuring predictability and auditability. KPI-instrumented pilots, particularly for AI initiatives, measure cycle-time reductions and quality outcomes, allowing the company to scale solutions that prove effective. A platform-first configuration approach prioritizes enterprise platform setups over custom builds, reflecting the organization’s “partner-first and governed” AI strategy while maintaining a low total cost of ownership. The IT strategic plan includes seventeen initiatives, chosen for their ability to deliver strategic business value, reinforce security measures, and further enhance core IT competencies.
Expandable Architecture
Scalability is a core element of the organization’s strategic roadmap and operational design:
The roadmap defines the architecture, regulatory obligations, and multi-year plans for platform development, security, data/AI capabilities, and integration of acquisitions.
Subsidiaries are incorporated into the standardized platform, strengthening cross-sell potential and connecting platform alignment to measurable business results.
The technology ecosystem supports identity management, collaboration, CRM, ERP, work management, intranet, and analytics, all reinforced with security measures and single sign-on to reduce friction and mitigate risk.
This strategy ensures that every business unit operates effectively and securely, enabling rapid growth while driving operational excellence.
Future Tech
Jeff is most excited about several emerging technologies in healthcare IT. Agentic AI for scientific and commercial workflows, multi-agent systems that plan, debate, and validate under human supervision have the potential to accelerate research and evidence tasks, speeding expert judgment. Reasoning models and AI assistants are increasingly integrated into daily work, orchestrating richer workflows across content, data, and processes, all supported by enterprise controls and auditability. The maturity of the data ecosystem, with open formats and data-fabric capabilities, simplifies cross-organization analytics and makes AI-assisted insight generation both safer and more cost-effective.
His technology strategy is anchored in secure, scalable platforms that unify data, collaboration, and analytics. This integrated approach enables every business unit, from market access and commercialization insights to medical communications and global pricing, to operate efficiently and securely.
Future Forecast
Jeff’s vision centers on IT as a trusted, high-performing partner that strengthens business compliance and operational excellence. He underscores the organization’s role in delivering measurable value and enabling scientific advancements that improve patient outcomes. The coming 5-year plan of the team includes:
Shorten assimilation time for acquisitions and demonstrate how platform cohesion accelerates growth and operational excellence.
Expand KPI-instrumented AI use cases while maintaining human expertise and oversight that ensure permanent quality safeguards.
Continue and expand use of embedded AI assistants in the Intranet SuperApp and employee collaboration platforms, to deliver governed answers where people work and bolster the employee experience with the auditability that empowers internal controls, compliance initiatives, continued growth and future improvement.
Jeff’s team is glued to the thought of continuous improvement, innovation, and the tactical utilization of data to bring in business value and improve patient outcomes.
A Favorite Quote
The quote, “If you don’t know where you are going, you’ll end up someplace else,” by Yogi Berra, resonates deeply with Jeff’s personal journey and his leadership at Petauri. Throughout his career spanning manufacturing, insurance, healthcare, and now pharmaceutical commercialization, he has learned that clarity of purpose and direction is essential for meaningful progress. In every role, Jeff has emphasized developing strategic roadmaps and aligning technology initiatives with business objectives, recognizing that without a clear vision, even the most talented teams and advanced tools can lose their way.
At Petauri, this philosophy is embedded in the organization’s DNA. The company’s mission to accelerate access to life-changing treatments requires a clear sense of direction. Petauri assimilates acquisitions onto a unified platform, structures its analytics and AI strategies around measurable outcomes, and ensures that every initiative is grounded in long-term goals. This intentionality enables the organization to remain focused, resilient, and capable of delivering tangible impact in a complex, fast-evolving industry.
Yogi Berra’s words serve as a reminder that strategic clarity is more than a leadership principle; it is a safeguard against distraction and drift. By maintaining a clear direction, Petauri empowers its teams to innovate with confidence, adapt to change, and consistently fulfill its commitment to improving patient outcomes and driving business value.
To know more or connect with Jeff, you can click on https://www.linkedin.com/in/jeffpetet/
