William Polacek: Transforming Manufacturing and Sustaining Excellence

Dreams are easier to achieve when you start working on them. In the entrepreneurial world, every startup or small business dreams of becoming a giant in their industry. However, few make it to the top having been through the rigorous, grinding journey that they must undertake to prove their mettle.

In 1957, John Polacek Sr. started Johnny’s Welding in the back of his pick-up truck in Johnstown, Pennsylvania to make ends meet for his family. In 1987, after acquiring his father’s welding business, William Polacek expanded the company to a two-car garage and named it Johnstown Welding and Fabrication. What started in a two-car garage has quickly expanded into manufacturing products for ground mobility, armor cabs, mobile radar, dirigible launchers, renewable energy, power generation, hydro-electric, oil and gas, nuclear energy, chemical industry, construction, transportation, airline, and rail industries.  

Years of diversification led to a company name change, JWF Industries, to better reflect its current diverse capabilities. JWF’s capabilities now include fabricating, welding, machining, coating, processing, assembly, engineering, and project management.

The Company

JWF Industries (JWFI) is a leading provider of innovative, high-quality metal-centric products and solutions. With over 1.2 million square feet of manufacturing space and decades of experience, JWF Industries excels in serving diverse industries such as defense, energy, transportation, and commercial sectors.

As of 2022, JWFI has become the first company in the western Pennsylvania region to fully manufacture a vehicle within its four walls after expanding its manufacturing relationship with Flyer Defense. Its comprehensive capabilities include precision machining, welding, material processing, and advanced coatings, ensuring top-notch quality and durability in every product. JWFI is committed to delivering efficient, tailored solutions through vertical integration and robust project management.

Guided by core values of faith, family, and country, JWFI prioritizes the success of its team, customers, and community. Its dedication to safety, quality, and timely delivery has earned them recognition as a top-rated supplier and employer.

The company now employs over 400 local residents and has annual operating sales of over $120 million with over 1.2 million square feet of manufacturing space in three locations in Pennsylvania, as well as locations in Baltimore, Maryland, and Edenton, North Carolina.  JWFI has been named a Top 100 Organization by PA Business Central for eleven consecutive years, and Polacek named one of the Top 100 Business People for thirteen years.  JWFI was named Best Place to Work in PA in 2023 and also featured in Forbes Magazine. Won Western PA’s Smart 50 Award – Sustainability.   PA Entrepreneur of the Year Award.  Governor’s ImPACt Award two years in a row.

Maintaining Stability and Achieving Growth

JWF Industries (JWFI) is a Tier 1 supplier to defense companies, mass transit, rail car manufacturers, and wind energy companies that have a high level of integration that brings their customers to JWFI’s facilities which in turn integrates them with their customers so they have a high level of confidence of what JWFI does for its customers.

For a continually diversified portfolio, the company watches the defense’s overall federal budget with transportation and follows where money is going as well as market conditions.  Most customers are publicly traded.  They read the tea leaves on where they are going. 

Their product lines in Oil and Gas, chemical, airline, highway transportation, metro-rail car industry, and coal industry –just to name a few. William likes to think of it as an 8-cylinder engine that pops at different times and helps the company control its own destiny.  They sub-contract so if the economy retracts even further within that diversified market, they bring that business in.

“We have what we call a “GYRO” which is “Green” means we have the purchase order and contract; “Yellow” means we have a letter of intent and an order if imminent; “Red” means programs we bid; and “Orange” means our customers feel confident they are going to get the order and if they get it, we get it.  We add those values on a monthly basis, going out two years and that tells us well ahead of time where we see a slow up and if we have to push bid jobs to fruition or if we don’t have enough capacity so that we can level-load projects,” explains William.

The Visionary Leader

William established the company with a vision to create local jobs and drive economic growth. Under his leadership, JWF Industries has grown into a multi-million-dollar enterprise with over 1.2 million square feet of manufacturing space and a diverse clientele.

His journey began with a two-year degree in welding technology, and he has since become a lifelong learner, attending numerous seminars and classes on continuous flow production methods, finance, and best business practices. In 2009, he received an Honorary Doctor of Humane Letters from St. Francis College in Loretto, PA.  His commitment to innovation and excellence has earned him recognition as a 2022 Pittsburgh Smart 50 Honoree, celebrating his ability to lead a successful organization and positively impact the community.  In 2016, Mr. William Polacek received the Chapel of the Four Chaplains “Humanitarian Award” of the Legion of Honor.

Known for his strategic vision and dedication to his team, William has built JWF Industries by fostering a culture of growth and development, promoting skilled workers and leaders from within. His leadership style emphasizes curiosity, continuous improvement, and building strong relationships with customers and suppliers.

In a career spanning over 4 decades, William has seen the market and workforce ethics undergo a change. The good difference he observes is that a more sophisticated workforce understands and embraces technology. On the other hand, it has become harder to get blue-collar workers who are willing to do whatever it takes to satisfy the customer. William highly values his employees and considers them the backbone of JWF Industries. His leadership style is centered around creating a supportive and innovative environment where employees can thrive and contribute to the company’s goals. He encourages his team to constantly seek better ways to do their work.

Making an Impact 

As the founding member and chairman of Johnstown’s “Vision Together 2025” initiative, William envisions a holistic renewal of the Greater Johnstown area. His strategy focuses on making small, strategic investments in the community to spark renewed hope and commitment. Bill believes that these efforts will help stabilize and rebuild Johnstown as a desirable place to raise a family and offer family-sustaining jobs.

Through the initiative, William hopes to stop the 100-year population loss.  “Our City went from near-bankruptcy to seven years in the black. We were transforming from a steel mill town into outdoor recreation activities 220 days a year. We are redoing Main Street as a stroll district,” he says. 

The initiative is built on an open, collaborative, and community-driven approach, aiming to address various aspects of community development. This includes mentoring and investing in youth, developing current and future leaders, improving health and wellness, modernizing infrastructure, remediating blight, leveraging natural resources, recruiting and retaining businesses, marketing Johnstown, and improving governance.

William emphasizes the importance of community involvement, encouraging residents to contribute their skills, knowledge, and experience to the initiative. He believes that through small, steady successes, the community can build a new economy and improve the quality of life in Johnstown.

“The University of Pittsburgh is locating classes and has created an entrepreneur eco-system that works with colleges, vo-techs, and high schools.  Also, we aim to add local businesses to keep our children and grandchildren local and attract people back to Johnstown or attract new folks to our town because of the low cost of living, no traffic, and a scenic mountain town.  We cleaned up the rivers connected to the 911 Trail, cleaned up the blight, and developed housing in the downtown area,” shares William Polacek.

Leveraging Technology 

JWF Industries is protecting its and its clients’ information with a highly advanced cybersecurity system. Additionally, they have a rapid prototype team to reduce design cycle times. They use the Paperless Parts software system to generate quotes that previously took three weeks, now take about three hours. By creating opportunities and utilizing AI, they speed up the estimating process and create transparency in production with metrics that analyze the functional manufacturing times and efficiency of 50 major machines.

A Conducive Work Environment

In 2023, JWF was named as one of the best places to work.  The mantra behind this success, explains William, is very simple –they promote from within first mentality. The company engages its employees and helps find solutions. They maintain transparency and always show the employees the metrics they need to achieve.  They are an open book company so employees see the financials so that all can be part of solutions and JWFI pays through Profit Sharing. 

“We have in-house welding and machining apprenticeships.  Our Succession Plan builds any and all employees up.  We have a tuition reimbursement plan for each employee to further their education of $5,000 per year,” shares William Polacek.

As JWFI successfully integrates new markets, the company has taken advantage of the opportunity to significantly increase its level of onboarding for new hires – providing jobs for even more local residents.  Additionally, the company has made it a point to successfully promote from within the company as a strategy to become the Employer of Choice in the region – empowering those who have already committed their efforts to expanding the JWFamily and the company as a whole.  They were even featured as the cover story on the national magazine The Fabricator for their five-step process for hiring employees.

For the company, inclusion has always been a part of its culture and that helps foster an innovative workforce that makes everyone successful. They have metrics at each station that gives automatic feedback so we deal in data and that takes the emotions out of the equation. 

Plans Ahead

Looking at the future trends in the industry, William observes that customers want more innovation for improving their product, getting new projects off the ground, lowering costs, and doing business with companies like JWFI that are large enough and sophisticated enough to meet the rigid requirements and small enough to be nimble and creative.

“Our future plans for JWFI include becoming NAVSEA qualified and achieving self-funded growth. We aim to fortify the next generation of leadership and continually move up the food chain in turn-key manufacturing. We are committed to maintaining world-class manufacturing facilities and embracing AI technology to run a smart factory. This approach will allow us to develop capable people while staying competitive in a diversified marketplace,” concludes William Polacek.

Quote: “The first step in every major decision I make is to pray about it, which leads to my values that are founded by my faith.”

Quote: “Good things may come to those who wait, but only what is left from those who hustle.” – Abraham Lincoln

Quote: “My mantra is “In God We Trust – Everyone Else Bring Data.”

Quote: “I work out in the middle of the day and that makes me feel like the day is half a day.  I have the ability to compartmentalize and don’t sweat the small stuff! This helps me balance life with the things I like to do – personally, business, family, and faith.”

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Dr. Sanjiv Chopra chose to go into medicine at the age of 12 years

Dr. Sanjiv Chopra chose to go into medicine at the age of 12 years, when he had a terrifying experience. He was studying at Saint Columba’s high school in New Delhi, and on a warm, sultry Sunday evening after playing a cricket match, he took a brief nap. When he awoke, he was terrified. His eyes were open and he could not see. He nudged his brother, Deepak, who reckoned that he was not faking it. His uncle, with whom they lived as they finished schooling in New Delhi, as his father – a prominent physician – was stationed 200 miles away, took him to a nearby military hospital. The doctors did not know what was going on. They finally got a hold of his father, who very calmly asked them what happened to Sanjiv over the past several months. They discussed that he had an injury, a sharp cut to his leg and was given antibiotics and stitches. His father asked if he was given a tetanus shot, to which they proudly responded he was. When they responded yes, his father quickly knew that he was having a rare idiosyncratic reaction to this shot. It is an incredibly uncommon occurrence, perhaps 1 in a million. The odds of his father even knowing this was remarkable. The next day, he said to himself that his dharma – his authenticity and moral truth – is to become a doctor.

He has told this story to professors of ophthalmology at Harvard, UCLA, Johns Hopkins, and they are flabbergasted that his father knew this. It is not even a common footnote in medical textbooks, and if it was not for his knowledge in that moment, he may have lost his vision permanently. After that, Dr. Chopra attended the All India Institute of Medical Sciences in New Delhi in 1966. This is where he met his wonderful wife, Amita, as classmates. After graduating, they moved to the United States. Since then, he has been fortunate to have training in gastroenterology and hepatology by Eli Schimmel, Raymond Koff, and Peter Banks, true giants in medicine. Dr. Chopra joined the faculty at Harvard Medical School almost 4 decades ago, and had the privilege of serving as both a professor and the Faculty Dean for Continuing Education at Harvard Medical School for 12 years. He now teaches leadership, medicine, happiness and purpose, and speaks throughout the United States and internationally. In addition, he is the Editor in Chief of the Hepatology section of “Up To Date”, an electronic textbook that is subscribed to by 1.5 million physicians in 195 countries.

Achievements and Awards

He has been fortunate to have his work as an educator and professor at Harvard Medical School be recognized with awards such as the Excellence in Teaching Award by Harvard Medical School and the American Gastroenterological Association’s Distinguished Educator Award. He was also awarded the George W. Thorn Award by the Brigham and Women’s Hospital house staff and Robert S. Stone Award by the Beth Israel Deaconess Medical Center house staff. He was recently the recipient of the Ellis Island Medal of Honor for “Exemplifying outstanding qualities in both one’s personal and professional lives while continuing to preserve the richness of one’s particular heritage”. In 2009 Dr. Chopra was elected as a Master of the American College of Physicians, a singular honor bestowed to only a select few individuals for being “citizen physicians, educational innovators, scientific thinkers and humanists who inspire those around him or her and set the standards for quality in medicine.”

 “My purpose is to fulfill my dharma”

When we asked Dr. Chopra to describe himself in one word, he described himself as “Happy!” He said, “Even though ‘brevity is the soul of wit’, I am going to take the liberty of answering this question in more than a word, but using a phrase. That phrase is ‘I’m living my purpose’. Mark Twain most famously said, T’he two most important days in your life are the day you are born and the day you find out why’”. On that night in New Delhi, Dr. Chopra found his “why”, his dharma, and he is living his purpose in life. His purpose and his mission in life is “to fulfill my dharma to teach medicine, leadership, happiness, and living with purpose, to do it grounded with humility, and with an ardent desire to learn every single day. To celebrate with gratitude my family, friends, colleagues, students, and patients who inspire me in countless ways and in some small measure inspire everybody that I meet in this amazing life journey. Everything I do must align with my purpose.” If it is not, he considers it a distraction or a detour, regardless of what fame or fortune it might engender.

“In every adversity is the seed of greater success”

Dr. Chopra acknowledges that we all face major challenges. One of his children has a chronic health disorder for which she has required multiple admissions to the hospital. She also had a terrible accident some years ago when a car hit her as a pedestrian, and she sustained multiple fractures and a concussion. She was admitted to the hospital for several months. When something like that happens to a child, it can be very traumatic. Fortunately, she is doing very well now and is a happy and grateful person. Dr. Chopra himself has been in very good health, outside of two total hip operations and back surgery. These are challenges, but he believes that we learn and grow from them. There is a saying: in every adversity is the seed of greater success. We learn from it. Dr. Chopra thanks his family and friends who have been amazingly resourceful, helpful, and supportive in these somewhat trying times.

“Every man is guilty of all the good he did not do”

The most significant contributions Dr. Chopra has made, other than in hepatology and educating doctors across the globe about liver disorders, has been in his books and talks about leadership, purpose, and happiness. Teaching others to find and pursue their purpose and live with lasting happiness is something that Dr. Chopra finds immensely fulfilling. One of Dr. Chopra’s favorite quotes is that of the French philosopher Voltaire, who said “Every man is guilty of all the good he did not do”. Dr. Chopra firmly believes that it is vital that we share our talents and our skills with others and that knowledge is in the domain of the seeker. He believes that mentoring young people and nurturing students and junior faculty has been enormously gratifying for him. He has had the podium as a professor of medicine at Harvard Medical School, as a former Faculty Dean for Continuing Education, as a Continuing Medical Education course director for multiple courses nationally and abroad, and is a lecturer and keynote speaker for multiple courses internationally, sharing with others his reflections about the topics that he is most passionate about.

His way of motivation

Dr. Chopra keeps himself motivated by always remembering that “Success is not the key to happiness. Happiness is the key to success”. This wonderful quote by Albert Schweitzer guides how Dr. Chopra lives. He has found that there are four common traits to the happiest people on this planet:

  • A cadre of good friends
  • The ongoing ability to forgive
  • Being of service to others
  • Living with gratitude

What is the key to sustained happiness?

Happiness is more than the sum total of happy moments. In order for us to have sustained happiness, we must find our purpose and live it. Dr. Chopra keeps himself focused by staying in the moment, meditating, creating happiness in others. He meditates twice a day for fifteen to twenty minutes, and he believes that this is perhaps the greatest gift that he has given himself. It keeps him grounded and makes him more creative. In our interview with Dr. Chopra, he referenced an ancient saying: ‘You should meditate once a day, and if you do not have time to do it, meditate twice a day’. As he is always busy, he practices meditation twice daily. Although the experience of meditation is incredibly blissful, Dr. Chopra states that the reason we should do it is to accrue the benefits in activity. Hence, it is ideally done in the morning for 15 to 20 minutes and then again in the late afternoon for the same period.

Another important message for everyone in the world, according to Dr. Chopra, is to practice kindness and be compassionate. In the Talmud, it says compassion is the highest form of wisdom. The Dalai Lama said, “Be kind whenever possible, it is always possible”. He also said, “If you want others to be happy, practice compassion.” Additionally, Dr. Chopra believes that happiness is enhanced when one is philanthropic. He defines philanthropy as love for humanity. While many of us think of philanthropy as charitable donations, sums of money, a monetary concept, Dr. Chopra believes that philanthropy is more than money. To Dr. Chopra, if you give of your time, your talents, or your treasures, that is philanthropy. To be extremely philanthropic requires courage. American businessman, Chuck Feeney, is one such individual. He has given billions of dollars to various charities and kept only $2 million for his and his wife’s retirement. He has embodied the concept of“Giving While Living” beautifully. Bill Gates has said that Mr. Feeney is a role model for all of us.

Future of Humanity

Dr. Chopra, when asked to reflect on his future, answered that he believes the future of humanity belongs to young people. He also believes that women will shape the future. Forbes magazine has a cover story on several leaders who handled Covid-19 in an exemplary way. They were leaders of seven countries – Finland, Iceland, New Zealand, Denmark, Norway, Germany and Taiwan — all governed by women. One of Dr. Chopra’s favorite quotes is by Rabindranath Tagore, Nobel laureate in literature, who once said, “Every child comes with the message that God is not yet discouraged of man”. With all the wars, the killings, and the negativity in the world, every child gives us hope. To Dr. Chopra, that is the future.

C. F. Tsai -The Virtuous Leader, Simplifying Law for Business

If only we could see our future, life would be easy. We could know what will be the impact of what we are doing today. However, the roads ahead of us are always in the mist and we cannot be always lucky enough to have only favorable moments. One’s decision in every moment will decide or shape the eventual performance. So one needs to have a sober mind before a stuck or confusing moment to take rational measures in solving the encountered difficulties to better incubate the intended goal or results.

Being decisive or rational may have different levels. The more equipped or knowledgeable you are or have, the upper level you own. It is therefore our basic recognition to well-equip or well-master ourselves to greet the challenges present in our life journeys. While this holds true for all walks of our life, matters of law need very specific talent. It is not for the common people to understand each and every aspect of the law that could affect their daily life and business. For matters of business law and specific regulations, one must depend on experts in the field. The patent attorneys and patent engineers at Deep & Far Attorneys-at-Law are just the ones businesses can rely on.

A Trusted Firm

It is Deep & Far Attorneys-at-Law’s philosophy to provide competent legal services that other firms cannot comparably provide.  The necessitated ensuing problem is how they can provide so?  The secret lies in selecting, edifying, and nurturing people who have the following personalities: learned in expertise, morally earnest and sincerely behaved in mind, and strictly disciplined between give and take. 

It is well-believed that such properties are key factors for people to properly and competently behave themselves. 

The staff at the firm normally holds outstanding and advanced degrees and are generally graduated from the top three universities in Taiwan.  The prominent staff is dedicated to providing the best quality service in IPRs in this country. By the perseverance that they only do what they do and only perform works that enable the firm to be deep and far, Deep and Far can then equate the reality with its name.  

About one-half of the top 100 incorporations in Taiwan have experienced seeking patents for their techniques. Interestingly, more than one-fifth of the top 100 incorporations have once or more used the services of Deep & Far Attorneys-at-Law. Hi-Tech companies in the science-based industrial park located at Hsin Chu are playing the most important role in booming the economy of Taiwan. Likewise, mMore than 50% of the patent-experienced companies in that park have entrusted Deep & Far with their IPR works.

The firm has been highly ranked by most reputable IP survey entities including Chambers & Partner; Managing I.P.; IP STARS; International Advisory Experts; Corporate INTL; Asialaw; Corporate LiveWire; Corporate USA Today; Global 100; Asia IP;  and more. It currently represents international giants, like Armani, Baidu, Beckhoff, BYD, CICC, Chep, Cypress, Dr. Reddy, Gleason, InterDigital, Lenovo, Lupin, Motorola, MPS, NovaLED, Oppo, Piramal, and more.

An Experienced Name

Deep & Far attorneys-at-law was founded in 1992 by C.F. Tsai because he understood that other firms’ services may not be imaginarily satisfactory, or may not be wonderful enough for the clients. The firm grew rapidly in the early days of its establishment because of its competence.  As time goes by and when more and more newcomers jumped into the market, competence is no more a dominating factor and it challenges the philosophy or mindset of running a business or maneuvering the journey. The founder, Mr. C. F. Tsai is the first patent practitioner in the IP industry in Taiwan who both has technological (Marine Technology from National Yang Ming Chiao Tung University/NYMCTU)) and law (LLB from National Taiwan University/NTU and LLM from Soo Chou University) backgrounds and is qualified as a local attorney-at-law. 

To secure the outstanding service output, one of the successors of the firm is Yu-Li Tsai, a Bachelor from the Electrical Engineering Department of NTU and a Master’s from the Graduate Institute of Communication Engineering of NTU. He received an IP Master’s degree from UNH Law (Franklin Pierce Center for Intellectual Property) and a Scientific Law Master’s degree from NYMCTU and earned the qualifications of Taiwan Patent Attorney and patent agent of US and Mainland China. Another successor is Lu-Fa Tsai who is an attorney-at-law and graduated from the Department of Law of NTU, the Graduate Institute of Law of NTU, and the Faculty of Law of the University of Göttingen in Germany.  

Proven and Efficient Methodology

There is no formula for overnight success. The way to the top for Deep & Far started with the way they tackled their initial struggle. The secret was to insist on the provision of the best quality and improvement of the service quality so that neither the client nor the competitors can find a criticizable loophole in the work quality they provide. As an example, they worked on the validity of Taiwan Utility Model No. 4986, filed and patented in 1971, because it involved historical damage records and disputes until December 17, 2010. More than 50 civil, criminal and administrative court cases have been filed in this regard, and more than 200 judges have ruled in favor of the patentee. This firm represented the accused infringer to challenge the validity of the patent at issue in 1996. Deep & Far won two times in the very same cases at the Supreme Administrative Court (SAC), ruling that the Patent Office and the lower court were wrong. Unfortunately, the patentee made it possible that the Code of Civil Proceedings was amended in 2003 to stipulate that even if Deep & Far won the very same administrative cases, the civil damage cases could not be overturned and that it eventually lost the very same cases before SAC in 2010. “The weapons we had are merely justice in mind and the truth and our competence to show that the patent at issue should be invalid. Our efforts then brought lots of attention, sympathy, and admiration,” says C.F. Tsai.

The roadblocks and challenges included: (1) the severe price cut competition because competitors keep entering this field in various forms; (2) the domestic Clients are typically very cost-sensitive, especially the small and medium-size entities, and often ask for a discount or extra free services. 

For the price cut competition, Deep & Far did not like to participate in the price wars and they found that the fundamental problem is that those Clients who ask for a discount or extra free services do not really understand the value of IP rights, and the reasons why they file the IP applications are just because they know the rights are important but they do not know why and how the rights are important. 

Therefore, the firm’s strategies to overcome the price cut competition are (1) sharing the knowledge of IP rights when they have the opportunity to meet with Clients; (2) sharing the approaches how they provide services with quality higher than other competitors’ and convince clients that they are the better choice even though their service fees are slightly higher than others.  “ For example, we tell the Client that we are confident in and proud of our competence, and welcome to be challenged to so prove or show by, e.g. (a) sending us a pending or granted a patent for our comments about how we can improve the claims, (b) sending us a pending patent specification without the claims for us to draft the claims for the client’s comparison with the original claims, or 3) sending to the firm the client is currently using and this firm at the same time an initial disclosure so that the client can compare and find out which firm can provide the better claims,” explains Tsai.

Becoming a Leader

As per C.F. Tsai, Perseverance (to pursue the chased goal), toughness (to take challenges encountered in chasing the goal), and courage (to cope with all ensuing difficulties upon taking challenges) are good attributes or friends that are always your companions who are often ready to assist you in maneuvering the life journey for exploring a successful life.

On being asked if he believes in micromanagement, he says, “Because devils are hidden in details, micro- or efficient management are important. Nevertheless, management is costly and needs subtle skills. The most efficient management is embedded in the routine works automatically subject to micro-management under an effective system. This is never easy and maybe a reward and punishment system under which everyone needs not feel satisfactory but accepts to be governed, and colleagues are willing to pay efforts in working and try best to safeguard the interests of the clients and the firm.”

He continues, “In the past, the patent portfolio is a valuable asset which deserves handsome investments. 

There is a tendency now that although the patent portfolio is still important, a company would like to build it under a predetermined budget.  It is therefore a firm being the most competent needs not necessarily win the service opportunities.  Accordingly, service opportunities can be secured at a right time from the right person in a service-seeking company.”

The Change, Brought about by the Pandemic

Because every industry will keep rolling, Deep & Far Attorneys-at-Law staunchly believes that the values of perseverance in adhering to quality service, the toughness of never omitting or neglecting quality service, and the courage to chase quality service endlessly are the most priceless tools to help the firm prosper or survive in the future. The recent years become even more challenging because of market competition and the unprecedented pandemic situation of COVID-19 which is merely something similar to a struggle or challenge in the society met in the past so that they need to or just stay with the virtues of perseverance, toughness, and courage related to cognition of quality services, and consigns the future results to the universe what it should deserve through adhering to such virtues.

Words of Wisdom:

Here’s what C.F. Tsai has to say to the young entrepreneurs:

“Never give a “no” answer.  Try to improve society while achieving your goals. 

Don’t stop after you overcome a small difficulty, because you may encounter new or bigger obstacles.  Try to do what is very important.

The best companies are driven by vision.  Therefore, you should stay firm and full of passion.

Try to locate the correct colleagues.

Some entrepreneurs end up in failure because they lack perseverance and problem-solving characteristics.  The secret to succeeding, at least in the early stages, lies in the ability to deal with problems.  If you can solve a problem even faster which you have never had, you should have the characteristics of success.

If you dare wait for success through virtues, success is a shadow you cannot get rid of.”

ROBERT HANNA -Changing the perception of the legal recruitment industry

Robert Hanna is a legal recruitment community building genius. He is based in the UK and is the Founder & Managing Director of KC Partners, an innovative world-leading legal talent solutions, and careers firm. His firm specialises in placing qualified lawyers across the UK, Europe, Middle East, Asia-Pacific & US. He has over a decade of recruitment experience having built and scaled multi-million-pound revenue-generating teams. He is ranked on LinkedIn in the top 1% of recruiters in the world and is also a strategic advisor & investor to Recruitment related & Legal Tech startups.

Apart from being a phenomenal entrepreneur in his field, he is also a high-profile podcaster. He is an active networker and content creator. In 2021, he was named among the LinkedIn Top 100 Rising Stars & Influencers on the platform. He is a regular Speaker and the Host of the Legally Speaking Podcast which sits in the top 2.5% of all podcasts globally. The show removes the bore of the law with inspiring stories and experiences and converts that into educational and entertaining content having hosted guests from around the globe ranging from celebrities, top entrepreneurs, legal tech pioneers, law firm partners, diversity, equity & inclusion advocates, mental health champions, international policy change-makers and lots more.

He is passionate about normalising the conversation when it comes to mental health and promoting more diversity, equity, and inclusion in the workplace. His mission is to disrupt the global recruitment industry and build an inclusive global community where recruiters add more value to their candidates and clients through embracing authentic relationships, Tech & AI, and kindness. 

THE INCEPTION OF HIS CAREER

He started his career in the City of London during the 2008 financial crash. The crash had changed the economy and new faces were rising and new ideas were being accepted. Being surrounded by entrepreneurs who were setting up businesses, his entrepreneurial instincts motivated him to venture into the unknown. Having acquired enough skills and knowledge, he was offered several positions. He was headhunted to join a boutique recruitment firm in the City of London and help scale that business. He thought he was ready to take the plunge and set up his organisation. His passion for being connected to the legal sector stems from his family background as he wished to continue his grandfather’s legacy as a main driving force. His grandfather founded and ran a prominent law firm in the UK in the 1950s.

Robert’s business was founded in 2016, as a challenger brand to the larger recruitment agencies. Today, KC Partners has built up a stellar reputation for helping law firms with key legal fee-earning hires and practising lawyers at all levels with career decisions.

KC Partners continues to provide unrivalled access to the best legal opportunities & highest calibre legal professionals in the market. They specialise in placing Newly Qualified Lawyers, Associates, Senior Associates, Legal Directors & Counsels globally.

They are proud to have a market-leading 99% retention rate of all lawyers placed with their law firm clients as an example of KC’s commitment to long-term relationships, both with clients and candidates.

THE UNIQUENESS OF HIS ENTERPRISE

Whilst recruitment remains at the heart of KC’s day-to-day operations, they do so much more than legal recruitment. KC recognises the need for more value adds on top of their bespoke legal talent solutions services.

They offer law firms & lawyers their world-leading Legally Speaking Podcast – designed to cover a range of expert insights into the legal & wider industries through knowledge sharing & inspirational stories. They actively indulge in Networking & Bespoke Events, Careers Guidance, Newsletters, Vlogs, Market Research, Personal Branding Advice and Diversity & Inclusion Initiatives. They offer CV Reviews & Interview (including Video) Training and Collaborations with High Profile Legal Societies and Wider Philanthropy.

In 2019, KC Partners became the first legal recruitment firm in history to sponsor a high-profile networking event at the UK Supreme Court, which was organised in collaboration with the London Young Lawyers Group (LYLG). KC Partners also co-hosted the landmark 25th Annual Asian Legal Awards, which also celebrated 100 Years of Women in Law.

ADVICE TO MODERN AGE ENTREPRENEURS

Robert is a fearless disruptor; he is prepared to put himself out there to achieve his mission. Robert has a unique set of skills as a recruiter-entrepreneur-investor-podcaster, he advises companies and firms on how to grow, diversify, or consolidate their market share. He advises individuals on career moves, social media & social audio strategy, confidence building, personal branding, and business development. His own company, KC Partners, is a case in point. He has found success by drilling deep into his niche-within-a-niche and developing a right-sized boutique agency which can leave a lasting impact and global domination in the legal industry. Hanna’s Legally Speaking podcast has a global reach and provides the international legal community with topical information and advice.

Robert is an active podcaster. He appears on various platforms and offers his genuine human insight. His podcast is a huge success. He believes that podcasting helps his company stand out. “At the moment, every business needs to be producing quality content to their niche market audiences,” Hanna says. “It’s not enough just to be a reactive service. I think you have to proactively give to your marketplace to build a brand, to be known as thought leaders, and to be seen as people that are doing more and care!”

INTERESTING FACT

Robert believes it is important to share your authentic voice, the ups and downs of business through educational and entertaining storytelling along with showcasing aspects of your personal life. This helps with building community through relatability! On that note, Robert shares lots of stories and content with his partner in crime Otto…his milk chocolate miniature dachshund! 

Posted in men

Michel E. Moravia -Quality Intelligence Profitable Business and Better Life 

Quality Intelligence Profitable Business and Better Life 

As consumers, when we purchase or use a product or service, however big or small, its quality is of utmost importance. For only if the quality matches our expectations and is as promised by the provider will we be willing to use it again and again. And at times, the quality of a product or service can be a life-changing experience. Quality is critical across products, markets, and industries. Quality control, as a function of companies, helps them meet the required guidelines at all times to ensure successful production and timely delivery to the end consumer. For life sciences companies the regulations are all the more complex making quality even more crucial.

When Michel E. Moravia started his career, it was more out of his love for biochemical sciences and his perspective that science can help him drive innovation in healthcare. He pursued his first corporate role at Novartis, where he led upstream DNA assessment, optimization, and quantification for a companion diagnostic assay for Fragile X Syndrome. The Novartis Companion Diagnostic business unit launched the new assay in six months with unyielding focus, Quality, and cross-functional collaboration. Nonetheless, the quality department was the center of all critical tasks and the assessors of success since they ensured the product was safe and effective. It then dawned on him that Quality’s role is to reflect the goals of the FDA and other regulatory bodies to ensure safety and public health by mandating that companies function in a compliant and reliable manner. This is when Michel saw Quality as a gateway to give back on a global scale and make a real impact in his community.

Making Quality his Goal

Consequently, Michel became an avid learner of Quality – obtaining many certifications (Lean Six Sigma Black Belt, Certified Lead Auditor, Danaher Problem Solving Process Expert, to name a few) and growing in the field through a series of hands-on roles. While continuing to build his experience as a quality leader at SCIEX, a Danaher Company, he decided to further his formal education by pursuing a dual master’s at Boston University (BU), graduating with a Master of Science in Product Design and Manufacturing Engineering and a Master of Business Administration (MBA) concentrating in Health Sector Management.

Michel subsequently pivoted to work for a couple of prominent electronic Quality Management System (e-QMS) software vendors as a Product Leader bringing the new application to the field to help the scientist and engineers, he once worked with at several Fortune 100-Biotech and Medical Device companies. His career trajectory was strong, and he loved what he did, but felt something was missing. Michel saw many gaps in the industry that he knew he could solve – so he decided to launch Quality Means Business (QMB, LLC) to address them.

The mission of QMB is to help companies overcome the hurdles of the FDA and the likes to get drug delivery systems to market. QMB, LLC is a quality consultancy with proprietary technology that provides a sustained competitive advantage in the medical device industry. Ultimately, QMB is a strategic partner that transforms Quality and Regulatory business units from cost centers to profit drivers. The firm’s Quality Intelligence solution, Quality, automates Quality processes, streamlines and improves approval rates of regulatory filings, and enables predictive insights and smart actions that lead to goal-driven decisions, optimizing time-to-value realization.

Facing Challenges along the Path

Defining a new industry comes with challenges that require a growth mindset. Michel feels that he is constantly learning and iterating when it comes to building QMB. In 2020, when QMB was in complete infancy, he applied to the Mass Challenge Health Accelerator with his bright idea but was rejected. “I now understand that I needed more than ideas; I need a complete plan with details on my business problem and overall solution. While defining a new industry, you often have to be creative in coming up with solutions when faced with setbacks. I face challenges with excitement, knowing that each new challenge is a learning opportunity and an occasion to be innovative,” he says.

Another challenge he had to face was when he had to make a strategic decision to undergo organizational restructuring, including bringing on new talent with a specific skill set that would allow him to build a disruptive product and scale the company faster. This decision required much planning as it impacted the team and required revisiting the budget. Finally, Michel decided to cut the C-Suite guaranteed payments, including himself, by 50% to reinvest in building the product. “All in all, I had to weigh the risks and the benefits, and I’m ultimately happy with the decision to invest in the recent reorganization to grow the company and have a more significant impact on the community,” he recalls.

Focusing on R&D

QMB has developed a proprietary solution that enables companies to have smart insights throughout the R&D process, anticipating any potential setback and adjusting accordingly. It allows them to save time and money while developing a quality product in line with FDA and other regulatory requirements or specifications. For example, they ensure strong technical files for a 510 K submission or an NDA by leveraging Real World Evidence and insight from regulatory databases and guidance documents. QMB’s solutions also empower clinical trials by illuminating clear paths to desired endpoints while ensuring patient safety and advocacy.

The Covid Aftermath

Michel rightly says that COVID has disrupted our personal lives and the life sciences industry. With the pandemic, there was a sense of urgency to get much-needed vaccines and treatments to market quickly without compromising patient quality and safety. There was now an even greater need for QMB’s solutions to help clients adapt to this changing landscape. Emerging diseases require large molecule synthesis in biologics, cell gene therapy, and monoclonal antibodies that require comprehensive quality control. The pandemic forced the industry to think outside the box to help clients get their products to market faster and quickly adapt to changing industry standards, regulations, and requirements.

Advising the Young

To the young entrepreneurs, Michel says

“Being an entrepreneur requires sacrifice and relentless pursuit of providing value-added solutions to our communities’ problems. Know your why and build a team that believes in the company’s vision. With the right motivation and support, you can navigate the unpredictable entrepreneurship landscape and build a successful business. Lastly, any budding entrepreneur must embrace a mindset of continuous learning. There is no formal curriculum to become an entrepreneur. Being open-minded to learn and develop your skills to address gaps while building your business will set you apart from other entrepreneurs.”

Creating a workplace for all

Michel’s working style embodies a combination of creativity and discipline with a growth mindset. He believes in having ambitious deadlines without compromising innovation.

One of his proudest accomplishments as CEO of QMB is recruiting a diverse team. “We foster a workplace of inclusion from the top down at QMB. Our C-suite brings in various perspectives, which makes our company stronger. We come from different backgrounds and are leaders in our former industries. Together, there is no obstacle that my team cannot tackle,” says a proud Michel.

Posted in men

Johnny Nash -entrepreneur makes A difference

Every entrepreneur makes a profit, but not every entrepreneur makes a difference in the world. We may not realise but sometimes, heroes and leaders walk among us and around us. Johnny Nash is one such leader. A world-class entrepreneur in the recruitment and tech industry, Johnny is seasoned and extremely passionate about what he does. He has over twenty-four years of experience in leading multinationals and boutique firms within the world of recruitment as a Global Headhunter Specialist. He is also well-known and accredited as an Accountability & Careers Coach, in U.K. and internationally. An astoundingly witty and adept individual, Johnny gives his full focus to any project he undertakes and drives it to success.

Johnny is known for continually providing excellent results to his clients, he secures the top 15% of talent for multinational companies transforming (digitally, IT and within the cloud), Fintech’s, Start Up’s, Scale Up’s and SME’s across specialist dedicated sectors, U.K., EMEA & Internationally. Over the years, Johnny has recruited several Mid-Senior & Senior-Executive professionals across Technology, Telecoms, FinTech, Payments and Digital Transformations sectors.

A creative and ambitious individual, Johnny is passionate about startups, technology and FinTech. He believes in the power of Artificial Intelligence and believes that as human beings we must leverage it for the greater, instead of allowing it to dominate our lives.

THE INCEPTION OF HIS JOURNEY

Johnny left the Iran-Iraq war for the United Kingdom with an eye defect and without a word of spoken English. His inability to communicate was always a drawback for him. However, he overcame it with great courage, and since then, he has only moved forward. He turned his weakness into his strength, the ability to read people, their verbals and nonverbals. 

Johnny initially wanted to be a lawyer, but he realized very soon that it was not his calling, and he decided to venture into the world of recruitment & careers, where he could help people to pursue their passions and secure a good life for their family. He was able to provide people with a means to sustain their living by doing what they loved.

His distinct yet unique background gave him the motivation and the drive to enter the human resources sector and make a difference in people’s lives, no matter where they were from or who they were.

HIS ULTIMATE SOURCE OF INSPIRATIO

Johnny believes that to have a meaningful life, an entrepreneur must have three things- worthy and meaningful relationships, a relevant career that genuinely solves people’s problems and the ability to make a difference. Johnny entered the world of business in the field of recruitment and careers with those three key factors at the cornerstone, which makes him what he is today.

VISION OF HIS ORGANIZATION

Statistics suggest that 85% of people are unhappy in their jobs. Johnny founded FORTE ICT (Recruitment Headhunting Company) with that in mind. He wanted to create a platform that welcomed talent and uplifted skills so that they could be effectively allocated to the people who genuinely required them. He wanted people to be happy when they thought of work. He believes that if one is happy doing what they do, it won’t seem like work.

His company. Johnny Nash Coach (Coaching Company) has been created to maximize both the professional and personal lives of people, and generate value out of the knowledge that the candidates have acquired over the years. Johnny believes that many people can talk a good game, but it is the actions that define who we are. Johnny Nash Coaching is about having no regrets, no what-ifs, and no sorrow.

Recruitment & Careers club is the largest Social audio club of its kind. It has been created around the ethos of the community. Education, information, entertainment and real impact. He and his company undertake A-Z of Recruitment & Careers areas, business, tech and the workplace, as well as psychology at work, in giving access to people all over the world to being truly empowered and inspired. 

He believes that everybody has talent, but people don’t and can’t work to their full potential because of three major reasons. Firstly, most people are not able to recognize their talent, they don’t optimize and innovate. And thirdly and most importantly, fear. Recruitment & Careers Club is about being the change and making the change. Nothing changes, if nothing changes. They believe that risk is the essence of life and there if we can’t bet on ourselves, then we can’t count on anything else. 

CHOOSING THE CORRECT EMPLOYEE

Being in the recruitment business, Johnny recognizes the importance of choosing the correct employee for an organization. He believes that it is about making the right choices for both clients and candidates alike. According to him, the three most important qualities in the recruitment selection process include a cultural fit, the best companies in the world do not compromise on their culture and values, a good and positive mindset, without the right mindset in place then achievement and success are not possible and most importantly, critical thinking and problem-solving skills. 

When selecting the right candidate for his organisation or client partners, Johnny feels the most crucial factor to consider is job competency, which is having the skills to do the job, personality match within the team and culture, and the integrity and honesty of the employee. These are the primary fundamentals that guide him in choosing the correct fit for an organization. He urges other companies to do the same.

RECOGNITIONS AND ACHIEVEMENTS

Accredited to his undeniable excellence and devotion to his field, Johnny was recognized among the top 1% of global headhunters by LinkedIn. Over the years, he has placed over 3,000 candidates globally and currently runs the largest Recruitment & Careers Club on Social Audio.

A RESPONSE TO THE PANDEMIC

The pandemic has been a huge reset, not only for the recruitment and human resource sector but for all sectors of the global economy, which has prompted the “great resignation”. With unemployment rates still raging in most parts of the world, the question of finding a stable income source and work is a cause of concern for many. People, post-pandemic, want more out of their careers, want better work-life balance, careers recognition, mission, learning & development opportunities and they want more from life.  

With that, all in mind, his job as a Headhunter, Careers SME, Coach and Community builder is to facilitate and create as well as implement work opportunities into reality. This is for the candidates that they place to companies, for their coaching clients and their personal development and as an employee with their staff.

Johnny and the team have been at the forefront in restoring financial security and getting people into the right careers more than ever before. They believe there is a difference between a job and a career, and they place people into careers.

HIS INSIGHT ON THE MARKET IN THE COMING YEARS

Johnny believes that the world is in a war for talent within the world of tech. 70% of people are looking to make a move to the U.K. and change their employment situation. The world is currently facing challenges when it comes to rebuilding the economy post-pandemic and is in the era of the micro-entrepreneur. Regardless, everyone but everyone has a career.

With the rise of AI & automation, 40% of all jobs according to studies look to be replaced in the next five to seven years. 85% of all new jobs have not been invented yet.

He advises all his candidates and coaching clients that the best investment one can make is in themselves. A candidate looking for an opportunity to work should continually upgrade themselves, their skills, their mindset, everything like we upgrade our phones. By doing this, each candidate is best equipped to navigate the fourth industrial revolution the world is currently undergoing.

HIS ADVICE TO BUDDING ENTREPRENEURS IN THE RECRUITMENT FIELD

The biggest problem with the new generation is that they are unaware of what they want to do. They are running after the ideals of making money, but are not sure how they want to do it. Johnny believes that the most important thing to know is to recognize what they are passionate about and what they want to do.

Secondly, he advises people not to overcomplicate things. If you overcomplicate, especially as an entrepreneur, you then will talk yourself out of it and lose out on a possible opportunity.

Thirdly, there is no such thing as perfection or the absolute right time. Johnny believes in this great saying: “Done is better than perfect, as perfect never gets done”. Stop delaying, start doing.

Finally, he urges modern entrepreneurs to never give up. Every business entails fear, disappointments, bumps along the way and if you can have what can be referred to as a “bouncy bum”, the ability to get back up when you are done, Johnny believes that you are on your way to success. Having this quality can change your life, and convert dreams into reality.

Jeff LoCastro, Founder/CEO @ Neener Analytics

Through this questionnaire, our aim is to accentuate your organisation, the services/products you offer, the problems you solve for your consumers, your contributions to the society, and your strengths in the national and international markets. We are looking for crisp and perspicacious answers between 900-1200 words for the same.

  • Kindly enlighten us about the inception story of your business.

I lived in China for two years scaling one of my US businesses there. About 6-months before coming home, I made a list of the first things I had to do when I returned. As my California Driver’s License had expired while I was out of the country, that was the first thing on my list. And I wondered why that was? How had that made #1. I still knew how to drive. But it was #1 because it was no longer valid as an ID. That made no sense. I’m still me. So, I was only “valid” if the California Department of Motor Vehicles said I was? That’s insane. I thought, “how did my grandparents’ function without walking around with ID’s?” Further, “How was he able to get a loan,” or whatever, “without a wallet full of government ID’s or even a credit score?”  He was able to do it because his banker, for example could say, “I know you!” The banker knew my grandfather’s story.

And where is that story being told? Social Media. Neener Analytics was born.

  • What are the various products/services offered by your enterprise, and how are they unique or different from the existing products in the market?

We look at it this way: “What if you could sit each customer down with a psychologist and ask them, “are you really going to pay us back?”  Because that’s the question, right? The question is not CAN they, the question is WILL they.

What we’ve developed is a regulatory compliant 1-click cognitive AI-based 100% consumer opt-in financial risk decisioning technology using Human-Data Science™.  Using Cognitive AI, Neener Analytics has cracked the code on Small Data to recapture on average 22% of a lender’s rejections without increasing the lender’s current risk threshold. This is cognitive AI, not machine learning. Huge difference.

Better decisioning is not a “data” problem. It’s a “Human” problem. Lenders don’t want to know if the consumer’s “data” is going to pay them back . . .they want to know if the consumer themselves is going to. Which is why we have pioneered Human-Data and created the branch called Human Data Science™

We’ve got 2 product lines Click-based & Chat-based. 5 result products: Default Risk, Transactor-Revolver, Risk Alignment, Veracity, Resiliency. ARIA (our AI) produces binary outcomes, just like human beings make decisions about other human beings. All delivered in a Json. Our solution takes <15mins to implement, can be integrated with any core, and if used ONLY at Rejection Recapture no core integration is needed. We are in 11 countries, and average 87% opt-in rate (99.98% @ rejection). Consumers want this.

We are Small Data, not big data. We’ve cracked the code here and developed the most advanced AI & Deep Learning to crack the code on Small Data. Everyone to this point have been using Big Data: aggregations and pools of affinity to create correlations masquerading as an “individual” prediction. Our AI & Deep Learning creates and individual matrix on each consumer that manifests in binary Outcomes, not scores or behaviors.

Our system is making decisions about the applicant the exactly the way humans make decision about other human beings. Not based on what they talk about (big data), but rather how they talk about those things (small data). Exactly, like humans… except better, with higher accuracy and less bias.

  • In a highly consumer-oriented market, how much importance do you pay to quality and authenticity?

We are always focused on that. This business didn’t start as a great way for banks to make more money.  It started because 88% of global consumers are thin-file, no-file and credit challenged. 88% globally. These are the invisible consumers; invisible not because they are high risk, but rather because current risk assessment systems simply don’t work for them. This is a massive problem. I contend that this is the biggest problem in the world. You cannot build a middle class or improve the standard of living for a society or individual without access to financial products and services. And you cannot deliver that access if the risk of the engagement cannot be assessed.

  • According to you, what are the most important qualities an entrepreneur should possess?
  • Share the Vision: Great entrepreneurs have a way of getting great people excited about the future; the ability to inspire.
  • Create a Mirror: Always make sure the team sees that you are willing to give as much as you demand from them.
  • Chart the Path: Great entrepreneurs can see the path before them and can show their team that it’s real. Pretty important: A vision with no path is just a fantasy.
  • Empower Execution: Great entrepreneurs allow great people to get things done. Sounds simple to say, but bad entrepreneurs are control freaks. Great entrepreneurs question, and course-correct
  • Do you believe there is a winning formula for becoming a successful entrepreneur? What is yours?

Think differently – constantly. Attack the status quo – daily. Only then you will make room for new ideas and better ways to do things; only then you move beyond ‘nuance’ and into full fledge disruption.

One of the things that has made Silicon Valley so success is that failure is encouraged.  That sounds odd to some, but you don’t advance without lots of mistakes. When a start-up goes out for venture funding, the 2 top questions the investor wants to know are 1) tell me all the good stuff that is happening, and 2) tell me about all the mistakes you have made.  They WANT you to have made mistakes . . .with your own money, not theirs.  If you tell them you haven’t made any mistakes . . . they will show you the door right away.

So, living in an where failure is embraced as a potential outcome moves things forward. That doesn’t mean we hope for it, it means that the fear of failure isn’t an obstacle because in any technological advancement, a lot of failures occur. And, when people aren’t afraid to fail, things can move very quickly.

If you are only focused on “winning”, you are not focused on the things it takes to win.

  • Mention some awards and recognitions received by your company.

BEST OF SHOW: 2017 Finovate Silicon Valley

https://finovate.com/videos/finovatespring-2017-neener-analytics/embed/#?secret=1BtoNETn7L

BEST OF SHOW: 2019 Finovate Silicon Valley

https://finovate.com/videos/finovatespring-2019-neener-analytics/embed/#?secret=rovHLl5MVd

#1 IN WORLD FINANCIAL INCLUSION:  2019 Finovate Global Awards 

https://finovate.com/drumroll-finovate-awards-winners-announced/embed/#?secret=XmMRE9tjNK

FINALIST: TOP 8 AI IN THE WORLD: 2019 Finovate Global Awards 

https://finovate.com/finalists-announced-for-the-first-ever-finovate-awards/embed/#?secret=pHRlwPm6mW

#1 RISING STAR AWARD:  2019 India Fintech Awards

https://www.expresscomputer.in/news/india-fintech-forum-announces-india-fintech-awards-ifta-2019/44263/embed/#?secret=XVIM9RBRg1

2021 Fintech Americas Conference: Silver Award, FINANCIAL INCLUSION (For our partnership with Invex Banco, Mexico)

Winners

https://www.fintechamericas.co/winners/embed/#?secret=J5DoG23mkN
  • The market is extremely volatile, what is the current scenario of the industry you are involved in? Where do you think we are heading towards as an economy?

The global economy fluctuates indeed, but only certain sectors should be considered volatile. 2020 was an outlier. A slow-down that was man-made instead of market made. That’s never happened before. That decision made the entire economy appear volatile because of the overt uncertainty it injected. As a result, we had lenders just stop lending. It was crazy stuff. But around October, November 2020 they were all ready to get back to it because they collectively understood, as I said, this was not a market cycle but rather an overt decision. We are really starting to see that uncertainty lifting and everyone getting back to business as usual, as they should.

  • Where do you see your enterprise in the next ten years?

We are really pioneering the idea that the consumer is their own data. And the consumer as their own source of data is the future of all consumer engagement. We are currently in 11 countries, and I see us owning specific market regions in the next 10 years. We’ve already built out 2 product lines, third one coming in Q4/2021 each delivering 5 decisioning products and are on track for a new line each of the next 5-years while continuing to expand our decisioning capabilities.

  • What advice would you give to budding entrepreneurs?

I could write an entire book on this question.

Building and scaling a company from only an idea will be the most difficult thing you will ever do in your life. And it will also be the most professionally satisfying. It’s not a hobby, and its not a job. It’s a passion. You can’t play-act it. You have to live it. And you should be ready to sacrifice for it. I always say that if you are in a personal relationship at the time, a successful entrepreneur should always have a loving partner at home that also understands the sacrifice. If that person at home is a source of angst (because of the consuming nature of the endeavor) . . . the business OR the relationship will fail.

Posted in men

Joseph Chan -Founder and CEO – AsiaPay Group 

The CIO Times interviews Joseph Chan – Founder and CEO – AsiaPay Group 

  • Kindly enlighten us about the inception story of your business.

I spearheaded AsiaPay with a sole drive of bringing safe and convenient payments in different Asian markets and industries. My visionary takes on electronic payments has started as a Hong Kong -based firm back in 2000 and is now operating worldwide.

Before building my mark on the industry, I always aim towards delivering the consumers their desired payment methods and merchants’ integrated settlements, which stands as key factors why AsiaPay is built. The award-winning payment solutions that I started, eyes for the future generation’s potential for card and mobile-based financial settlements.

  • What are the various products/services offered by your enterprise, and how are they unique or different from the existing products in the market?
  • AsiaPay provides multi-payment methods ranging from one-stop comprehensive credit and debit cards, eBanking, QR payments, and P.O.S. It also comes with a multi-currency payment feature that accepts payments from cross-border countries. AsiaPay also runs a multi-channel platform that allows convenient payment transactions from any web-connected device. AsiaPay enables merchants to securely accept the most popular digital payment methods from credit cards, internet banking, and more on a single platform.
  • Award-winning one stop payment management (Single platform for multi-card, multi- currency, mutli-acquirier processing and settlement controls)
    • Comprehensive payment coverage (Widest range of credit, debit payment options and acquirers, covering 100+ banks and payment brands)
    • Multiple Payment Channel Capability
    • Comprehensive Risk and Anti-Fraud controls (PCIDSS compliant since 2006, with built-in anti-fraud and risk management system)
    • Robust and Certified Technology (3-D Secure and Digital Wallet Vendor for Visa, Mastercard, American Express, JCB, Discover Global Network and UnionPay in Asia-Pacific)
    • Reliable and High Availability + 99. 9%
    • Flexible and Highly Customisable
    • Extendable and Expandable
    • Proven Track Record and Solid Industry Expertise
    • Broadest World-class Enterprise Service in 13 operative offices in Asia-Pacific
  • In a highly consumer-oriented marketed, how much importance do you pay to quality and authenticity?
  • AsiaPay values every merchant as a partner to support their business growth in financial terms. As part of our goal to innovate, we newly launched as:
  • SDK to facilitate a secure interface from merchants’ mobile APP to our gateway.it supports in-app payments for iOS and Android operating systems.
  • AsiaPay AppPay serves as a convenient APP tool to merchants that can offer seamless ePayment to their customers by completing their ePurchases on the go via mobile devices. generate the payment links or QR codes and share with your consumers and get paid. Merchants can maximize their business productivity and generate more sales and profitability.
  • Retailers can strongly initiate an eWallet payment such as SmartPOS that can drive your in-store sales performance, powered with valued added functionalities just like what AsiaPay has to offer.
  • Communication, AsiaPay provides guideline & Training to Merchants on how to use our payment platform & system. meantime organizes Training Workshops for merchants regularly.
  • Convenient, we newly launched Revamped Merchant Admin Portal, this update is part of a larger effort to modernize and simplify the administration experience for our valued clients.
  • According to you, what are the most important qualities an entrepreneur should possess?
  • Innovator
  • Builder
  • Communicator
  • Do you believe there is a winning formula for becoming a successful entrepreneur? What is yours?
  • Embrace changes and technological evolution. Effectively implement the vision with a like-minded professional team;
  • Be aggressive and stay agile;
  • A clear vision of what you want to achieve
  • Sustainable development: an important driver of enterprise growth
  • The internal driving force of the enterprise: market competition, promote the enterprise to continue to innovate, improve technology and management, improve the core competitiveness of the enterprise
  • external driving force: implementation of the national development strategy, the scientific concept of development requires the implementation of innovation-driven strategy, strengthen scientific and technological innovation
  • Mention some awards and recognitions received by your company.
  • Best Digital Payment Solution Provider Singapore 2020 by Finance Derivative
  • FinTech Awards 2020 in Corporate / Merchant Payments Initiative – Outstanding Online Digital Payment Solution by etnet, 2021
  • The 10 Most Disruptive Tech Entrepreneurs to Look for in 2020 by Mirror Review
  • Stars of China 2020 – Innovation in Payments by Global Finance
  • Retail Innovation Award 2020 by Hong Kong Retail Technology Industry Association Ltd
  • Best Payment Solution Provider Asia Pacific 2020 by Global Banking & Finance Review
  • FT: High-Growth Companies in Asia-Pacific by The Financial Times
  • The market is extremely volatile, what is the current scenario of the industry you are involved in? Where do you think we are heading towards as an economy?

Digital transformation is constantly upgrading. AsiaPay is on the move toward digital innovation and disruption that can change the way we live and do business for the better. In Covid-19, a consumer using digital payment more, our company do cope with this opportunity

  • Expand and focus more on other “distribution channels”
  • Retailers with more aggressive online sales home delivery/ consumables
  • Heavier sales and promotion activities on social media
  • We launched Retail Payment AsiaPay AppPay
  • Value-added Payment Solutions
  • Mobile Payment: Mobile in-app SDK
  • Comprehensive data Analytical tools for digital merchants.
  • Keeping one eye on the road ahead could allow us to exit the crisis with a more customer-focused, efficient, and resilient payments industry

At AsiaPay we

  • strive our best effort to take advantage of the latest digital payment and commerce technologies to generate new values and opportunities to banks and merchants in Asia, that enhance customer experience, business growth, and competitive edge especially under the current uncertain times.
  • We create Business innovation to provide a good customer experience.
  • Digital currencies have the potential to extend the value of digital payments to more customers
  • We want to help shape and support the role that digital currencies will play in the future of currencies
  • Where do you see your enterprise in the next ten years?

Clear Strategic direction

we strive to provide secure, integrated, and most comprehensive payment processing services for businesses, charities, and associations, and payment solutions blending the latest technologies for the financial / banking industries that readily enhance one’s quality of life and maximize business opportunities, efficiency, and productivity.

To become a trustful payment service provider, we have communicated and encouraged R&D colleagues to continuously refine and upgrade our payment products over time, enhance our security technology, introduce new products according to customer’s requirements and needs.

What advice would you give to budding entrepreneurs?

-Demonstrates perseverance in the face of adversity and overcoming obstacles.

-Demonstrates strong leadership skills and an unflinching desire and determination to be successful

-Balance the concepts of effectiveness and efficiency of business plans.

-Be open to learn from others and gain experience.

-Show the capacity to be an independent thinker and to take on and manage risks in the face of uncertainty.

-Always have a mindset that adjusts to the constantly changing demands of this modern generation.

Posted in men

Dr. Mahesh Nair – Empowering Change Agents for a Better World

“You don’t have to be a hero to accomplish great things – to compete. You can just be an ordinary chap, sufficiently motivated to reach challenging goals.” – Sir Edmund Hillary.

More often than not, the heroes in our lives don’t wear a cape. Though we do think some of them deserve it, at least an invisible one! They roam around us as common people only showing their heroic side when the moment arrives. And once done, they like to slip back into oblivion. They can be anyone, parents, friends, and sometimes, even complete strangers. They become the reason we hope for help, restoring our faith in humanity and human values.

What makes these individuals real heroes is that they serve humanity, not for their own interest but for the greater good. They are self-motivated and often start alone on their path of service. But they are also keen to pass on the baton and create more heroes out of common people. In 2007, when Dr. Mahesh Parameswaran Nair started his career as an IT Engineer in a leading MNC, he found a lacuna in his otherwise exciting routine. He noticed a regular rhythm to his life which revolved only around the electronic hum of computers and gadgets. He badly wanted to try something different in parallel which could yield him more happiness, positive vibes, emotional gratification, and possibly could change someone’s life on a positive note. 

Realizing that it is not just a passing feeling and that he needs to back his emotions, with action, Dr. Mahesh set out to start his NGO HOPE (Hold On Pain Ends). His NGO aims at working for the welfare of the underprivileged, raises relevant social issues, and also cares for nature, birds, and animals. Thus began his Social Entrepreneurship journey in parallel with his IT career. Since then, his social experiences have been widely shared with the youth. He also took up motivational speaking and has mentored many school/college-going students. 

Changing the mindset

Dr. Mahesh, through his work, aims to create change agents across the globe who could dedicate their time, energy, or resources towards Nation Building Process. He considers the youth to be the future of the nation. He firmly believes that the creation of opportunities in India is necessary to retain India’s talented youth. Once they are here, they get to see the various facets of society. This will help inspire them towards projects or activities which could not only bring out their hidden potentials but also empower the less privileged categories of society. Showcasing the issues prevalent in society is necessary to bring them to the mainstream and be acted upon. 

Creating Long-Term Solutions

Dr. Mahesh is aware that no matter what, people will eventually get bored off with a particular routine. So Innovations and Experimentations are required for overall sustainability. The working of an NGO is no exception to it. For instance, when they were cleaning Vellayani Lake, one of the freshwater drinking resources in Thiruvananthapuram district, the problem was more than what was apparent. The increase in the number of water hyacinths was creating drinking water scarcity and affecting fishing. His team started experimenting with the roots of water hyacinth and started producing eco-friendly sanitary pads. This not only helped them avoid the dumping of plastics in nature but also created job opportunities for single mothers, the elderly, and differently abled ladies. 

They reduced food unavailability issues through Community Refrigerator where excess food from homes or family get-togethers could be placed to feed hungry homeless people. They have also developed a mobile application named “KINDSERV” to convert all humanitarian offline services to online on a single fingertip click.

Spreading HOPE

Dr. Mahesh has always focused on creating a unique identity for HOPE. His primary focus on client satisfaction and trust has led HOPE to develop into an NGO that clients relate with and choose for humanitarian projects. The team always hits schools and colleges to build new networks. Adaptation and flexibility have been two must-have qualities required to bring everyone under a common umbrella. Opinions do vary from person to person in the team as is in every sector, but being the final decision maker Dr. Mahesh has always been cautious. He tends to think and have Plan B and Plan C also in place before executing Plan A. Foreseeing the risk factors (especially after the Pandemic) has been important for proper planning and execution.

Through his work and his style of working, he has always wanted to pass a message to his team, students, social media followers, or aspiring young Social Entrepreneurs that if a normal person like him could change someone’s life or bring a social impact, we all could collectively bring a huge positive social impact. “There is a leader in each amongst us. The platform is open and is all yours. The quality of work done was more important for me than the number of people involved. Many people aspire to do something good but always halt as they don’t know the answers for many of the questions like how, why, when, where, and what to? Being a mentor, guiding them to these answers, and showing them the right direction was my only responsibility. Creating independent change leaders across the country for a better India was my primary happiness. I believe the word “Charity” itself needs to be rephrased to “Social Responsibility”. I was always in search of fresh minds and young legs who could explore this platform and yield the best outputs. Self-improvisation and learning was always a part and parcel of this Journey and am still trying to improvise,” says Dr. Mahesh.

The pandemic and its lessons

Being a Software Engineer, Dr. Mahesh was always keen to brainstorm and do innovations, research, and add professionalism to the works or Projects he implemented through HOPE. This Pandemic era had a huge bad impact on many sectors worldwide but created new opportunities too.  It was during the pandemic that the team thought of taking up their services online. Individual donors or Institutions could connect with needy beneficiaries from anywhere in India and at any time for fulfilling blood, food, dress, book, toy, or various other requirements by using a mobile application. “We speak of Digital India and services too need to be digitalized in various sectors especially in rural and tribal areas also. Various social media platforms available today make it easy to connect with like-minded people, Entrepreneurs, Investors, Corporates or Volunteers across the globe,” adds Dr. Mahesh.

Message for Budding Entrepreneurs:

To all young entrepreneurs who wish to kick start – Opportunities never knock on your door. Rather rise, have short-term plans/milestones, and keep progressing towards your aim. If you don’t have an aim, have it first. Ask yourself. Know your boundaries. You may progress slow or may fall. But never stop. Learn from your failures. You can’t do things satisfying everyone. Feed your hunger, passion, and soul. Have answers to how, why, when, and where before actioning. Improvise, Learn and Innovate each year. Upgrade your skills and win trust. It’s not going to be easy. But make it look simple. Mark your presence and activities on social media platforms and indulge the public and institutions. You don’t have to search for opportunities. Be a sugar so that ants would surround you in large numbers. Never postpone good things because the time which has passed away Never returns. Be productive every second. You become what you think and act. Best wishes.

The road ahead

Dr. Mahesh has brought HOPE to its current stage through his passion, hard work, commitment, and dedication. He has been transparent in his working style and in constant search for new opportunities or innovations to bring a difference to the NGO and/or its deliverables. Going ahead, he wishes to create like-minded change agents across the globe who could devote their time and energy to uplifting the underprivileged and bringing a positive impact on any social issues. He dreams of a world free of any NGOs or Charity Organizations and everyone is made independent and self-sustainable. It’s each and everyone’s social responsibility to Emerge, Empower and Evolve for a better nation. “I dream of a developed India and see more exports happening from India than imports. I dream of an India where foreigners would love to come, earn, settle and invest. We are rich in natural resources, cultural heritage, and diversities in art, culture, etc still are unaware of how to use this efficiently for better output. Corona and Drastic climate changes are a huge threat or could take away from us the real pace or momentum. The regulations set by WHO or Government could affect the progress but being a service providing NGO we are bound to accept these challenges,” concludes Dr. Mahesh.

Accolades:

  • 2022 Inspiring Indian by Book of Records.
  • 2021 India Book of Records Holder for feeding maximum homeless across streets of India
  • 2021 Dettol India COVID Protector Title
  • 2021 Social Entrepreneurship Excellence Award from Smt Chinchu Rani, Honorable Minister of Diary, Government of Kerala.
  • 2021 Social Service Award by DLSA (District Legal Services Authority) Kasargod, for the upliftment or empowering works towards SC/ST people.
  • 2020 India Star Independent Award for

Philanthropy and Services

  • 2020 Shortlisted by Better India amongst top 6 Indians for COVID WARRIOR title
  • 2020 Man of Excellence Award by IAF
  • 2020 ICF Humanitarian Award from Shri. Pradeep Tamta. (Member of Parliament Rajya Sabha)
  • 2020 India Star Award for Philanthropy and Services
  • 2019 SevaKendram Award for Humanitarian

works

  • 2019 Art of Living Sevaretna Award
  • 2019 Indian Icon Award from Bollywood Actress Dia Mirza
  • 2018 TNF Indian Icon Award for Charity
  • 2017 Nirbhaya Debating Society Youth Icon

Award from Dr. Shashi Tharoor Member of Parliament

  • 2016 Best NGO Award for HOPE by Padmashree Jayaram

Alex Sharpe -A Trusted Advisor to Unlock Business

Innovation mirrors the progressive way of life that human beings want to live and strive for. Questioning the status quo, finding new ways and making attempts to better the previous version, be it life or a product is human nature. 

Most people do not realize, that we as humans are predisposed to innovate. We innovate by pulling things from different experiences and combining them in new ways. Innovation is not solely the purview of sudden inspiration. In practice, innovation is actually the culmination of experiences and the ability to look at those experiences in different ways. The more we experience and are allowed to be creative, the more we tend to do what is natural, to innovate.

At Sharpe Management Consulting LLC, Alex Sharpe makes sure that the innovative spirit of his team member never wavers. As an innovative leader, he lets his team be while affording them diverse experiences.

Question to Perform Better

Alex believes that it is critical to ask oneself, “why?” during the work process. Is there a particular problem you are trying to solve, or do you have an innovative idea that we need to figure out what to do with it later? How you think about the outcome has a huge impact on your thought process. Viewing things through different lenses is one of his favourite things to do. 

While working with teams, Alex likes to play both the coach encouraging them to expand their thoughts while also being the official rock thrower, playing the devil’s advocate challenging their ideas and pushing them out of their comfort zone. What about this? How about that? How would they do this in Europe? What if we were working in a different sector? What are the top three things we absolutely do not want to do?

Having a very diverse background with lots of interests, Alex is often in the best position to pull examples from diverse disciplines, other sectors, and different cultures. He encourages folks to walk showroom floors at industry shows and conferences. Even if it is not your industry. It is incredible what you will find. “On one occasion, I found, believe it or not, some specialized cables at an accounting show that solved a problem for a customer with a service business eighteen months later. On another occasion, I was able to help a significant hospital group improve its operations by using a process created at an online brokerage for their customer service,” he shares.

It all started with Self-realization

Growing up, Alex was fascinated with what we now call STEM. He had a passion for how things worked and how advances in science and technology made businesses stronger and people’s lives better. He was fascinated with how human productivity is driven by technology and innovation. He also realized, that one of the things he did well was bringing together thoughts and lessons from diverse disciplines to optimize the whole.

Analyzing his potential, economic conditions and interests, he decided to be an engineer because he liked to build things. He also figured that he needed to eventually get a business degree and develop his skills in operations, economics, and the like to truly make a difference. Alex says, “Mentally I crafted a strategy to get the engineering degree first with the business degree later. To sum it up, the more I learn, the more I realize things are related. Nothing really stands alone.”

Building a Company with a Difference

People often ask Alex “What is your secret sauce?” It seems to him the business model behind any services business is pretty straightforward. It comes down to execution. It is kind of like great chefs. They all have access to the same ingredients and the same tools. Why do some have successful restaurants and others do not. Simple, execution. And his tremendous track record of being in business for over 20 years and delivering to clients in almost 30 countries across the globe is proof of his expertise. 

Two principals have been the foundation of every business that Alex has run and every team he has ever led. First, the client is the hero of the story. Second, technology affords an opportunity. But it is the people and process that unlock that value. The business model and Governance are the most important to value creation.

Too many times, Alex has seen people and businesses forget they exist because their customers find value in what they offer. The moment an organization forgets that simple premise, everyone loses. He imparts a sense in his team that if they give their clients what they need, they grow and no longer need them for that task ever again. In reality, they want clients to know they act in their best interest, so they bring us on the next journey with them and also recommend them to their friends. 

As per Alex, “I suspect people will always embrace what adds value and prefer to work with other genuine people. Our job is to be a guide, a coach, and an advisor, more like being Obi-Wan or Yoda to Luke Skywalker than being a subject matter expert. Hard skills can be taught. Soft skills cannot. Soft skills can be developed through awareness, but in my experience, soft skills rely heavily on how individuals are wired. The soft skills transform you into a trusted advisor.”

As regards the second foundational principle, advances in technology incrementally change the way we work and live but unlocking its value takes an ecosystem of people and processes. Most important is the Governance that ensures your activities are aligned with the desired outcome and ensures the effective use of resources. That nexus is required to unlock the value. Governance must evolve as the technology and the organization grows. In the early stages, you want a Governance program that is more like guardrails to help ensure you do not drive off the road. As things mature, you want something more prescriptive, like what you might see from an industry body or a regulator.

A Message for the Young Entrepreneurs

Alex has dealt with lots of entrepreneurs. Some have done well, others have not. To paraphrase Reid Hoffman, co-founder of Twitter, “Being an entrepreneur is jumping off a cliff, knowing you will grow wings.” That pretty much says it. The most important thing to know, per Alex, is if you are wired to be an entrepreneur and, if so, what stage suits you best. Folks often forget that last part. The earliest stages require the most depth in your field. As you move further to the right, the business aspects and the ability to manage your growth become the most important.

Entrepreneurs know their craft. They often struggle with the rest. He asks them to be sure to know their business model and surround themselves with people who share their values. “More importantly, be sure they have skills you do not. The biggest mistake I see from entrepreneurs is, that they often hire weaker versions of themselves. Surround yourself with people who will challenge and compliment you,” advises Alex.

He explains, “I remember a failed start-up that was doing innovative things with network gear. Everyone, including the finance team, had a networking background. No! You want your finance people to understand finance. You want your sales team to know how to sell. Knowing your business, your customers, and your industry is critical. These folks need to know their discipline first. They can learn yours while on the job.”

Also, Alex advises them to never forget to fail fast and always be sharpening their saw. “Business plans are great. Go-to-Market (GTM) strategies are necessary. Neither survives first contact with the customer. Learn and evolve. Keep in mind, that the act of planning is more important than the plan itself. The plan becomes a communication tool for the team and a baseline, so you know what to change. Be sure to explore, learn, fold those learnings into the business and move on,” concludes Alex.