Mortgage solutions play a pivotal role in helping individuals realize their dream of homeownership. By providing financial access and options tailored to diverse needs, mortgage services enable people to purchase homes without the immediate burden of full payment. These solutions offer various loan structures, interest rates, and repayment plans, making homeownership attainable for a wide range of income levels and financial situations. Additionally, mortgage advisors guide clients through the complexities of the process, ensuring they understand their options and make informed decisions. This support and flexibility empower individuals to invest in their future, turning the aspiration of owning a home into a tangible reality.
As a Senior Mortgage Loan Officer with Paramount Residential Mortgage Group (PRMG), Lorena Pereira is helping clients fulfil their dream of becoming homeowners.
Turning Home Dreams to Reality
Lorena’s husband started first as a Realtor and inspired her to be a Loan officer. He always worked helping many immigrants seeking the American dream of becoming a homeowner and had some challenges with getting them approved and Lorena wanted to be able to help in the lending part. Being a part of PRMG helps Lorena realize the dreams of many homeowners.
Lorena shares that PRMG is a wonderful place to work. It was built by loan officers for loan officers and she has a lot of support and many resources that help with the processing part. She also has a close relationship with the branch managers which has inspired her throughout the years to be a loan officer that excels. They always believed in and supported her growth.
Lorena mostly serves the Brazilian community with a variety of loan options that will fit their sometimes-limited resources. As a Loan Officer, she always strives to continue to search for lending options that will help them and focus on their needs and always provide excellent customer service. Her biggest challenge is when she can’t find a loan option for a client. Having access to many lenders, sometimes she can’t find their financial options and they have to go through a lengthy preparation process.
To serve as a Loan Officer, Lorena believes one has to be confident in what they do, build trust with clients, and believe in their abilities and their potential to strive for the best. They need to be knowledgeable and continue with innovation to expand their resources and stay on top of new information and markets that are constantly changing. One also needs to be creative and develop an organized CRM, be resilient, know how to handle difficult situations, and communicate effectively and clearly. They also need to be humble and open to learning from others and be passionate about what they do.
“Being able to serve others, helping clients accomplish their dreams while keeping a work environment that has respect for each other, keeping positivity, gentleness and kindness throughout the day knowing people around us go through challenges that we’re not always aware so it’s always important to be nice,” says Lorena.
A Gamut of Services
Lorena offers a wide range of unique mortgage services tailored to meet the diverse needs of their clients. From conventional loans to specialized products like jumbo loans, Non Qm loans, and renovation loans, she ensures there is a solution for every financial situation. The company, PRMG is constantly adding new resources to help its loan officers with the operating part, adopting new technologies like AI which can streamline operations, enhance security and client’s privacy, potentialize marking strategies, and provide personalized services to meet the unique preferences of customers.
PRMG’s commitment to personalized service means that clients receive expert guidance and support throughout the entire mortgage process, making homeownership more accessible and less stressful.
PRMG leverages cutting-edge technology to streamline and enhance the mortgage process. By adopting AI technology, PRMG deflects over 950 questions a week, providing instant answers and saving valuable time for both clients and employees.
Additionally, PRMG utilizes best-in-class soft credit technology, which allows for a more efficient and less invasive credit check process, increasing application conversions and reducing costs for lenders. This innovative approach ensures a smoother, faster, and more transparent mortgage experience for everyone involved.
Guided by Principles
Being a Christian, it’s very important to Lorena to maintain principles that align with the scriptures. We all face challenges, but she believes in a God who’s with her and helps her, and she has learned that in all we do we should do with love.
“When we love, we reflect God’s image, as love is the foundation of all His commandments. Without it, we fall short. One of the best ways to show others they are valued is by giving them our time. For this reason, I believe it’s essential to respond promptly, understand their unique situations, clarify their questions, and work closely with them throughout the process. I strive to take every opportunity to do good in each interaction,” says Lorena.
She also supports diversity and inclusion in the workplace by actively promoting an environment where everyone feels respected and valued. She encourages open dialogue and ensures that different perspectives are heard and appreciated also mentors individuals from diverse backgrounds, and supports initiatives that drive inclusion.
Challenges and Hopes for the Next Years
In the next few years, Lorena sees that mortgage rates are expected to continue to fall, which has a significant impact on the qualification process, technology innovation will embrace digital origination.
There are many challenges in the process like credit changes, opening or closing lines can impact a borrower’s score which affects eligibility, employment issues frequent job changes, appraisal results such as value or property’s condition, inaccurate information on a mortgage application, paperwork delays, and document gathering. The solution, she suggests, is in the preparation process to help clients understand the process and what to expect, enhance communication and be very organized. Lorena sees her role as one to continue to build solid foundations to provide top-notch services from the beginning of the relationship to beyond the closing.
Message for Aspirants in the Mortgage Industry
“My advice is to focus on building strong relationships and rapport with clients and professionals in the area. Clear communication is essential, especially with so many people involved in each process. Establish a brand statement that highlights how you support your clients, and incorporate lifestyle photos to showcase your approach. Make the most of your database—your true gold mine—and, above all, be passionate about what you do and genuinely care for others,” concludes Lorena.
Quote: “All your dreams can come true if you have the courage to pursue them” – Walt Disney.
Quote: “We have successfully helped many borrowers purchase and refinance their homes throughout the United States.”
