Smarter Offices, Stronger Teams: A CEO’s Guide to Smarter Workplaces

CIO Times has discovered important trends in smart work environments; however, our comprehensive guide dives deeper, providing data-driven insights, actionable solutions, and technical advancements that redefine what Smarter Workplaces genuinely mean for the modern CEO.

The Evolution of Workspaces: From Traditional to Smarter Workplaces

Corner offices and cubicles are no longer associated with productivity. Flexible, hybrid, and tech-enabled office environments are the future, with a focus on collaboration, well-being, and efficiency. A Smarter Workplace drives performance by seamlessly integrating digital infrastructure, AI-powered tools, energy-efficient technologies, and human-centric designs. It allows teams to work smarter – not harder , while CEOs may optimize operational costs and employee satisfaction.

Designing for Productivity: Strategic Office Layouts That Drive Efficiency

The physical layout of an office significantly impacts how teams interact and perform. Smarter Workplaces prioritize modular layouts, activity-based zones, and collaboration pods that cater to varying workstyles.

  • Open workspaces encourage transparency and communication.

  • Quiet zones boost focus and deep work.

  • Shared innovation hubs promote brainstorming and ideation.

  • Biophilic design, with natural lighting and greenery, enhances mental clarity and well-being.

As a CEO, investing in space planning software and data analytics tools can provide critical insights into how your office space is utilized and how it can be optimized in real time.

Technology Integration: The Digital Core of Smarter Workplaces

A smart workplace is powered by intelligent technology that automates processes, improves communication, and allows for smooth operations. Here are the important technologies that CEOs should prioritize.

1. IoT-Enabled Smart Devices

Sensors that monitor occupancy, temperature, air quality, and energy use help in creating a comfortable and sustainable environment. Smart lighting and HVAC systems can adjust automatically based on real-time data, reducing energy consumption.

2. Unified Communication Platforms

Integrating communication platforms like as Microsoft Teams, Slack, and Zoom allows for speedier decision-making, less downtime, and better remote collaboration. These platforms also integrate seamlessly with project management applications such as Asana, Trello, and ClickUp.

3. AI-Powered Assistants and Automation

Virtual assistants such as Cortana, Siri, and Google Assistant help in scheduling, note-taking, and task management. Workflow automation through tools like Zapier, Power Automate, and HubSpot increases organizational agility.

Remote and Hybrid Work: The Smarter Approach to Flexibility

Smarter Workplaces embrace hybrid models that allow people to work how and where they want while maintaining efficiency. CEOs must take the lead in developing flexible policies supported by appropriate infrastructure.

  • Deploy cloud-based tools (Google Workspace, Microsoft 365) for document management.

  • Offer cybersecurity training and VPN access to ensure safe remote working.

  • Implement employee engagement platforms to stay connected with distributed teams.

  • Use virtual reality (VR) for immersive remote collaboration and training.

Flexibility is the new currency of talent retention. Empower your workforce with the autonomy they crave and the support they need.

Data-Driven Decision Making: Analytics in the Smarter Workplace

Smarter CEOs rely on data analytics to understand employee behavior, resource usage, and operational efficiency. By leveraging real-time dashboards and AI insights, decision-makers can proactively address bottlenecks.

Key metrics to track:

  • Occupancy rates to optimize real estate costs.

  • Employee engagement scores to improve retention.

  • Meeting room utilization to streamline scheduling.

  • Energy usage patterns for sustainability goals.

Tools like Workplace Analytics and VergeSense provide actionable insights to help redesign smarter, more efficient workplaces.

Culture and Well-Being: The Heart of a Smarter Workplace

The smartest offices are not just about tech and layouts—they prioritize employee wellness, psychological safety, and inclusive culture.

Mental Health Resources

Offer access to counseling services, well-being apps like Calm or Headspace, and regular mental health check-ins.

Diversity and Inclusion

Design policies and spaces that are accessible, inclusive, and culturally respectful. Use data to eliminate biases and promote fairness in promotions, hiring, and collaboration.

Physical Wellness

Provide ergonomic furniture, standing desks, wellness rooms, and on-site fitness options to ensure a healthy workspace.

Security in Smarter Workplaces: Protecting People and Data

A smarter workplace must also be a secure workplace. CEOs should deploy multi-layered cybersecurity frameworks along with physical access controls.

Digital Security Measures:

  • End-to-end encryption

  • Multi-factor authentication (MFA)

  • AI-driven threat detection

  • Zero Trust Architecture (ZTA)

Physical Security Enhancements:

  • Facial recognition for entry

  • Smart surveillance systems

  • Emergency response automation

With remote and hybrid work becoming the norm, protecting company assets—both physical and digital—is non-negotiable.

Sustainability and Smart Workspaces: Going Green with Purpose

Smarter Workplaces are also greener workplaces. CEOs now recognize the business value of sustainability in enhancing brand reputation and reducing costs.

Eco-forward strategies include:

  • LEED-certified office design

  • Solar power and energy-efficient lighting

  • Digital documentation to reduce paper waste

  • Recycling programs and waste management policies

Not only do sustainable practices benefit the environment, but they also attract eco-conscious investors and employees.

Smarter Leadership for Smarter Workplaces: A CEO’s Mindset

Leading a smarter workplace means embracing transformational leadership that blends strategy, empathy, and innovation.

Key Practices:

  • Encourage cross-functional collaboration

  • Foster a culture of continuous learning

  • Be open to feedback loops and iterative improvements

  • Lead by example in adopting new technologies

Smart CEOs are not just digital adopters—they are cultural architects, visionaries, and champions of change.

Transform Your Office into a Smarter Workplace Today

The journey to Smarter Workplaces is not a one-time transformation but a continuous evolution. By aligning technology, people, and processes, CEOs can unlock unprecedented levels of productivity, collaboration, and innovation.

As the modern workforce demands more than just a desk and a chair, the smartest CEOs rise to the occasion, redesigning the workplace into a thriving ecosystem of growth, agility, and human connection.

Google Makes History with $3B Hydropower Deal to Drive Clean Energy Future

In a major step toward achieving its ambitious sustainability goals, Google has signed a groundbreaking $3 billion deal to purchase hydropower energy in the United States. The agreement is being hailed as the largest clean energy contract of its kind, setting a new benchmark for tech giants investing in renewable resources.

The multi-billion-dollar agreement underscores Google’s commitment to reaching carbon-free energy (CFE) across its operations by 2030. With this deal, the company secures long-term access to hydroelectric power—one of the oldest and most reliable forms of renewable energy—positioning itself as a trailblazer in green tech investment.

Historic Clean Energy Deal Redefines Tech’s Role in Sustainability

The agreement was struck with Brookfield Asset Management, a global leader in renewable energy solutions. Under the deal, Google will tap into over 1,300 megawatts of hydropower capacity, which is expected to significantly reduce its reliance on fossil fuels at its U.S. data centers.

Hydropower, which harnesses the kinetic energy of flowing water, offers a consistent and stable power source—key for running Google’s energy-hungry infrastructure like data farms, cloud servers, and AI processing systems. Unlike solar and wind, hydro can deliver continuous power, helping Google maintain operations without interruption.

This move aligns with Google’s earlier pledge to run on 100% carbon-free electricity, 24/7, across all regions where it operates. By prioritizing long-term clean energy contracts, Google continues to demonstrate how large corporations can influence the renewable energy market.

“Partnering with Brookfield helps us scale clean energy in regions where carbon-free sources are limited,” said Maud Texier, Google’s head of energy development. “It’s not just about offsets; it’s about real, localized solutions.”

Brookfield, known for its global hydropower portfolio, sees this as a step forward in creating long-lasting corporate partnerships that benefit the planet. “This deal reflects how the private sector can accelerate clean energy deployment,” said Connor Teskey, CEO of Brookfield Renewable Partners.

The deal also includes plans to modernize existing hydroelectric facilities, boosting their efficiency and extending their operational lifespans. This infrastructure investment is expected to generate jobs and improve grid stability in several U.S. regions.

For Google, this agreement is more than just a power purchase—it’s a strategic environmental investment. As tech companies face growing scrutiny over their carbon footprint, Google’s move sends a strong message: clean energy isn’t just possible, it’s scalable.

With the ink now dry on this historic $3 billion agreement, Google is not just shaping the future of tech—it’s powering it with the forces of nature.

These companies represent a mix of large institutional investors

Rand Remains Stable as Commodity Prices & Trade Talks Take Center Stage

Key Drivers

  • Tariff impact on metals: President Trump announced a proposed 50% tariff on copper to boost U.S. domestic production—triggering a drop in global copper, gold, and platinum prices, which weighed on the rand.
  • Trade negotiations: Pretoria is in active talks with Washington to avert a potential 30% tariff on its exports, with a deadline extended to August
  • Bond market reaction: South Africa’s benchmark government bond yield for 2035 remained steady, inching down to 9.89%, signaling calm among bond investors.

The South African rand remained largely unchanged on Wednesday, trading near 17.79 against the U.S. dollar, as global investors turned their focus to fluctuating commodity prices and looming trade negotiations between South Africa and the United States.

Trade Talks in Focus:

The rand’s performance coincides with increased uncertainty in the global commodity market. Prices for key metals such as copper, platinum, and gold, which are important exports for South Africa, have dropped. This fall follows the United States’ recent announcements about probable new tariffs aimed at increasing domestic metal production. Most notably, President Trump suggested a 50% tariff on copper imports, raising concerns among exporters globally.

Analysts believe that the rand’s flat trend is indicative of cautious investor attitude. While a weakening metal market normally puts pressure on the South African currency, ongoing trade negotiations are keeping optimism alive for a better outcome. The South African government is now in talks with US trade officials in an attempt to postpone or amend a proposed 30% tariff on its exports. These conversations are regarded as essential, especially with the additional potential of a 10% tariff threat against BRICS-aligned countries, including South Africa.

Local Bonds Remain Calm:

During the worldwide market turbulence, South Africa’s bond market remained reasonably stable. The yield on the benchmark 2035 government bond fell marginally to 9.89%, showing that investors are not yet panicked but are attentively monitoring the next moves.

Experts advise investors to stay alert to several key factors that could influence the rand in the coming weeks—chiefly, updates from the South Africa–U.S. trade talks and further movements in global metal prices.

For a more visual analysis of the current economic climate and currency trends, viewers can refer to the video titled “Rand steady as markets eye trade shift” on YouTube by Market Watcher.

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Bank of Italy Flags Russia in Systemic Risk Review

In an important victory for international banking regulation, the Bank of Italy has identified four countries that pose a systemic risk to the financial stability of Italian institutions. Russia has emerged as a significant source of concern among the identified countries, owing to increased geopolitical tensions and persistent financial instability.

The Italian central bank made the decision as part of its newest risk-monitoring directive, which aims to protect its domestic banking system from global economic upheavals. This approach is consistent with broader European efforts to improve financial stability in an unstable international environment.

Heightened Surveillance Amid Global Uncertainty

According to the Bank of Italy’s report, lenders are being asked to reassess their exposures in four specific countries that may pose critical risks. The inclusion of Russia reflects not only the war-related sanctions and economic unpredictability but also the broader implications of isolation from the Western financial ecosystem.

Other nations on the list though not officially disclosed in the statement—are speculated to include countries with existing macroeconomic instabilities, political unrest, or those targeted by European Union financial sanctions. The central bank’s objective is to pre-emptively detect pressure points before they evolve into full-scale crises.

This pre-emptive approach comes after a comprehensive evaluation of international credit flow, foreign investment security, and cross-border banking channels that could be susceptible to sudden market shocks.

Focus on Strengthening Italian Lender Resilience

The Bank of Italy highlighted that the selection does not represent a condemnation of any country’s total economy, but rather an essential risk filter for assessing international dependencies. Italian banks are now expected to conduct internal stress tests, modify their capital buffers, and conduct regular exposure checks for the selected nations.

The warning primarily concerns Russia’s economic dissociation from the European system and reliance on opaque financial methods that could destabilize transactions or impede credit repayment capacity. Energy trade conflicts, sanctions, and cyber attacks have exacerbated the risk.

Market analysts have commended the Bank of Italy for its proactive posture, stating that these cautionary measures could shield domestic banks from domino effects seen in past financial crises, such as the Eurozone debt collapse.

A Continental Trend in Banking Defense

The move mirrors similar initiatives from other European financial regulators. Germany’s Bundesbank and France’s Banque de France have also increased scrutiny of banking links to high-risk geopolitical zones. This continental trend marks a new phase of banking diplomacy, where economic resilience is being recalibrated with global political awareness.

In response to the report, several major Italian banks are already in the process of reducing or hedging their foreign assets in flagged regions, particularly in Russia, to align with the new regulatory expectations.

As financial tensions mount worldwide, the Bank of Italy’s vigilance stands as a strategic safeguard, reinforcing not only national but regional financial stability.

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Musk Breaks Ranks: Tech Titan Plans New Political Party After Trump Rift

In an unexpected turn of events, billionaire entrepreneur Elon Musk has announced plans to create his own political party in the United States. The announcement follows a public and reportedly personal feud with former US President Donald Trump. This decision has the potential to substantially alter the American political scene, particularly as the 2026 midterm elections and the 2028 presidential contest approach.

According to sources close to Musk, the decision derives from developing ideological and strategic differences with Trump, whom Musk previously backed on certain subjects. Musk’s new political ambitions mirror his overall discontent with both main parties in the United States, and he is now positioning himself as an independent force capable of upending the existing two-party system.

Musk’s Vision for a New Political Era

The tech mogul, known for his ventures like Tesla, SpaceX, and X (formerly Twitter), emphasized the need for a party that reflects innovation, free speech, and pragmatic problem-solving. Speaking at a private event in Austin, Texas, Musk said, “We need a forward-looking party that represents the future — not just political recycling from the past.”

While details about the party’s name and platform remain under wraps, insiders speculate it will focus on technological advancement, individual liberties, and economic modernization. Some political analysts are dubbing it a “Techno-Populist” movement, one that could capture support from disillusioned centrists, libertarians, and younger voters.

The fallout with Trump, once seen as a strategic ally due to shared critiques of mainstream media and liberal elites, reportedly escalated over disagreements on policy direction and political messaging. Sources say Musk grew increasingly concerned with Trump’s “backward-facing rhetoric” and “divisive tactics,” prompting him to carve his own political lane.

A Disruptive Entry into U.S. Politics

Musk’s potential entry into politics is not entirely unexpected. Over the years, he has become more vocal on major issues — from immigration and climate to free speech and digital privacy. His acquisition of X and his public sparring with regulators and political figures have further cemented his image as a maverick outsider.

However, launching a new political party in the U.S. is no small feat. History shows that third-party movements often struggle against the institutional might of Democrats and Republicans. Yet with Musk’s vast resources, loyal following, and media reach, some believe he could be the exception.

Political strategist Carla James remarked, “If anyone can bypass traditional structures and still make an impact, it’s Elon Musk. He’s got the money, the influence, and a global brand behind him.”

Still, others caution that charisma and capital aren’t substitutes for grassroots support and political infrastructure. It remains to be seen whether Musk’s latest move is a serious bid for political power or another strategic maneuver in the media landscape.

What Comes Next?

Musk plans to reveal more details about his political plans in the coming weeks, either via a livestream on X or a news conference. Already, there is believe about potential candidates, advisors, and how the party would position itself in upcoming state and national elections.

For now, one thing is clear: Elon Musk is once again redefining the rules — this time, in the arena of American politics.

Saudi Hotel Occupancy Climbs to 63% in Q1 2025 as Tourism Gains Speed

Saudi Arabia’s hospitality sector is witnessing a strong rebound, as hotel occupancy surged to 63% in the first quarter of 2025, reflecting the Kingdom’s ongoing tourism boom and ambitious Vision 2030 initiatives. The growth marks a significant improvement compared to previous quarters, indicating rising demand for both leisure and business travel.

Industry analysts suggest that the increase is fueled by major tourism campaigns, infrastructure development, and a steady return of international events. Notably, Riyadh and Jeddah remain top contributors to the occupancy boost, with key events like the Red Sea International Film Festival and the Saudi Motorsport Grand Prix attracting thousands of visitors.

Tourism-Driven Growth Across Key Cities

The first quarter performance was driven by both domestic and international tourism, as the Kingdom continues its push to diversify the economy beyond oil. Riyadh led the charge with record occupancy levels at premium and midscale properties. Jeddah and the Eastern Province followed closely, benefitting from waterfront developments and religious tourism hubs.

According to STR Global, a leading hospitality data provider, the 63% occupancy is paired with a 9% year-on-year growth in average daily rate (ADR), signaling robust market confidence. This growth, coupled with a steady RevPAR (Revenue Per Available Room), positions Saudi Arabia as one of the most resilient hospitality markets in the region.

The rise comes as no surprise to stakeholders, as the government has been actively investing in giga-projects like NEOM and the Red Sea Project, which are expected to further elevate the tourism landscape.

Vision 2030’s Influence on the Hotel Sector

Saudi Arabia’s Vision 2030 blueprint plays a pivotal role in reshaping the Kingdom’s economic identity. One of its core pillars is tourism, and the latest occupancy rates reflect the momentum gained through this national agenda. The hospitality sector has seen a rapid expansion of hotel chains, luxury resorts, and cultural experiences tailored to global travelers.

In addition to leisure travel, business tourism is becoming a major player. With conferences, summits, and tech expos scheduled throughout the year, hotel operators are now targeting corporate clientele with tailored services, coworking amenities, and modern conference spaces.

The Kingdom’s relaxed visa policies, increased flight connectivity, and strategic alliances with global hospitality brands are also contributing to this upward trend. Experts believe that maintaining such high occupancy rates will be critical in meeting the government’s target of welcoming 150 million visitors annually by 2030.

Outlook Remains Optimistic for 2025 and Beyond

As Saudi Arabia continues its transformation into a global tourism powerhouse, the hotel sector is set for even stronger performance in the coming quarters. The 63% occupancy figure from Q1 sets a promising tone for the rest of 2025.

With numerous cultural festivals, entertainment events, and global conferences on the horizon, hotel bookings are expected to rise steadily. Industry experts anticipate even higher growth in Q2 and Q3, particularly as the Kingdom expands its entertainment and sporting calendar.

The current hospitality momentum not only boosts investor confidence but also supports job creation and economic diversification — aligning perfectly with the broader goals of Vision 2030.

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Hussam Baday: a Telecom Trailblazer Connecting People, Powering Progress

Hussam Baday stands at the intersection of strategic vision and commercial innovation in the telecom industry. With more than two decades of experience spanning Africa and the Middle East, he has consistently led market-defining transformations for some of the world’s leading telecom players. Currently serving as Managing Director and CEO at Airtel Zambia, Hussam has been instrumental in driving customer-centric growth, reimagining digital service models, and repositioning brands for long-term relevance.

His journey—from engineering roots to executive leadership—reflects a rare blend of technical precision and marketing acumen. Whether outpacing the market to establish Airtel Zambia as clear market leader, or steering large-scale brand turnarounds at Sudatel Telecom Group or leading technical portfolios at Ericsson and Huawei, Hussam brings a relentless drive for results and a passion for turning bold ideas into bottom-line impact. With executive credentials from Harvard and INSEAD complementing his academic foundation in engineering and marketing, he remains a catalyst for change in an industry characterized by rapid evolution.

From Engineering Precision to Executive Power

Hussam’s journey to Airtel MD & CEO began with a good technical foundation. He graduated as a telecom engineer and spent the first 9 years of his career in engineering roles, which gave him a deep understanding of network operations and infrastructure. As he grew professionally, he made a deliberate shift to the commercial side of the industry. To prepare for that transition, he pursued an MBA and obtained specialized certifications in marketing and strategy. This blend of technical and commercial expertise positioned him to bridge both worlds effectively.

Over the years, Hussam has worked with both telecom vendors and operators, which has given him a well-rounded view of the ecosystem—from service delivery to customer value creation. He has always believed in learning faster, growing ahead of the title, and being ready before the opportunity comes. Understanding consumer behavior, driving performance, and building strong teams have also been key pillars in his leadership approach. All of this, combined with adaptability and a results-driven mindset, has shaped his journey to the top.

Rewiring Telecom

Airtel Zambia is a leading telecommunications provider offering a comprehensive suite of mobile and broadband services tailored to both individual and business needs. With a strong presence across the country, Airtel delivers prepaid and postpaid mobile plans, high-speed internet solutions, and innovative digital services through platforms like Airtel Money and the Airtel Care App. The company is also at the forefront of 4G and 5G connectivity in Zambia, aiming to bridge the digital divide and empower communities with seamless communication and financial inclusion. 

What sets Airtel Zambia apart as a market leader is a relentless focus on the consumer. At the heart of its strategy is consumer obsession, a core part of its DNA. It aims to proactively solve customer issues, reducing the need for them to reach out. It’s about anticipating needs, not just reacting to them.

Secondly, Airtel Zambia believes in investing ahead of the curve. It rolled out 100% 4G coverage well before the market reached device maturity. This forward-thinking approach provided a strong network footprint, helped the company acquire customers early, and delivered a superior experience from the outset.

Third, distribution is everything. Being present everywhere, whether for SIMs, recharge, or support, ensures Airtel Zambia is always close to the customer. Accessibility builds trust and convenience.

Fourth, it prioritizes its people’s agenda. Attracting and retaining the best talent, investing in their growth, and creating a culture where they can thrive are key to sustaining success.

And finally, what ties it all together is execution excellence, turning strategy into results with speed, agility, and discipline. “Because in the end, it’s not just about having the right ideas, it’s about making them happen,” says Hussam.

Leading with Purpose

As a leader, Hussam’s guiding principle has always been to lead with clarity, empathy, and accountability. He believes setting a clear direction is essential, but leadership is not one-dimensional. Sometimes, it requires leading from the front to inspire and set the pace. Other times, it means walking alongside the team to stay connected and build momentum. And at key moments, it involves leading from behind, observing, supporting, and ensuring no one is left behind.

“I place great importance on coaching and fostering a supportive culture, where trust is high and every voice matters. Creating a high-trust environment enables teams to thrive, innovate, and take ownership,” he says.

A Growth Culture

What fosters innovation and adaptability within the teams at Airtel Zambia is a culture of experimentation, ownership, and continuous learning. The company encourages its teams to take initiative, test new ideas, and treat both success and failure as valuable learning opportunities.

Innovation, insists Hussam, must be rooted in market insight and data—not assumptions. That’s why he prioritizes staying close to the market, understanding evolving dynamics, and making decisions that are responsive to real shifts in customer needs and behavior.

He asserts that it’s also critical to create a space that values learning as much as delivery. Airtel Zambia doesn’t just celebrate results, but it reflects on what worked, what didn’t, and why. 

“By learning from mistakes and adapting with speed, we build resilience and maintain a competitive edge,” he says.

Leadership Across Ages

In Hussam’s view, some skills are not exclusive to telecom, they’re essential for leadership in any dynamic industry.

First on his list is the ability to communicate strategically and collaborate effectively with clarity and alignment is foundational. A leader must be able to inspire, align, and mobilize teams toward common goals.

Second, emotional intelligence is critical: reading the room, valuing diverse perspectives, and maintaining team morale are the keys when leading large, cross-functional teams.

Third, strong decision-making and resilience are vital. Telecom is a fast-paced, high-impact industry, and leaders must navigate pressure, uncertainty, and constant change with confidence and composure.

Finally, what sets leaders apart in this space is the combination of technical fluency and commercial acumen by understanding the technology while connecting it to business strategy and customer value.

“This blend of interpersonal, strategic, and domain-specific skills is what enables effective, forward-thinking leadership in telecom,” he adds.

Technology for the Advancing Business World

Adopting technology in the telecom industry is no longer a choice but it’s foundational to success. Hussam firmly believes that the network is their core product, and without a strong, technologically advanced infrastructure, they cannot maintain a competitive market position.

With the rapid evolution of artificial intelligence, automation, and analytics, the role of technology has expanded beyond connectivity. It’s now essential for driving operational efficiency, resolving customer issues proactively, and extracting actionable insights to better serve the markets.

“We must embrace technology not only in major strategic initiatives but also in everyday processes, streamlining even small tasks to build a culture of continuous improvement. The ability to adapt and implement technology at speed has become a defining trait of successful telecom operators,” he says.

Surely, in today’s environment, technology adoption is no longer optional, it is a business imperative.

Navigating Challenges

The challenge that Hussam has faced in his current role is managing the intense stress that accompanies major network outages. In telecom, every second matters; a service disruption can affect millions of transactions and daily routines, so they strive for near 100 % network availability.

Over time, Hussam has developed a structured approach to handle this stress:  he found that rapid, clear communication is important by aligning all teams on priorities and actions the moment an issue emerges and setting the right expectations for different stakeholders. Second, he unified crisis playbooks by ensuring everyone knew their role, reducing uncertainty, and accelerating recovery. 

Importantly, personal resilience practices like daily exercise, a consistent routine, and regular social and spiritual activities help him reset and stay focused. On top is continuous learning by reviewing each incident for lessons keeping future responses sharper and building collective confidence.

“This combination: of disciplined processes and personal well-being lets me lead effectively even in high-pressure moments,” he says.

Impactful Leadership

One of the key achievements in Hussam’s career has been transforming business performance and outpacing the market across several critical dimensions. He led initiatives that significantly increased both customer market share and revenue market share, helping the business climb from a secondary position to a clear market leader.

Through a strong culture of execution excellence, he ensured that Airtel Zambia consistently exceeded expectations in delivery and performance. He also played a pivotal role in repositioning the brand into a loved and trusted name, which contributed to a measurable increase in the customer satisfaction index and long-term loyalty.

A major focus for him has also been on building future leadership by identifying, mentoring, and empowering high-potential talent to take on greater responsibilities and drive sustained growth.

Additionally, driving digital adoption, enhancing channel effectiveness, and fostering a customer-centric culture were all instrumental in achieving lasting impact.

Words of Wisdom

Hussam’s advice to aspiring professionals is to stay curious, agile, and committed to continuous learning. Approach every challenge with an open mind and be both adaptable and resilient in the face of change.

“Mastering the fundamentals is essential, but true growth comes when you step beyond your comfort zone. Embrace change, take initiative, and remain flexible, especially in a fast-paced, ever-evolving industry. That mindset is what builds lasting success,” he says.

Driving Strategic Growth in the Future

As a leader, Hussam stays motivated by a purpose-driven desire to make a difference. Setting long-term strategic goals and mapping the roadmap to reach them—energizes him. He’s inspired by growing high-performing teams, delivering impact at scale, and shaping the future of connectivity so telecom can unlock new possibilities for society. Tackling complex problems and helping communities thrive is what keeps him moving forward every day.

“I aim to continue growing as a purpose-driven, future-ready leader, not just focused on delivering results, but on shaping inclusive, tech-forward, and resilient businesses. I’m committed to lifelong learning, broadening my perspective, gaining cross-industry exposure, and making a positive impact at scale for communities and society at large,” concludes Hussam.

Candice Moodley: A Phenomenal Woman Driving Change and Empowering the Workforce

Candice Moodley is a dynamic leader and a trailblazer in South Africa’s corporate landscape. Currently serving as the Corporate Services Executive at the Energy and Water Sector Education and Training Authority (EWSETA), she brings a wealth of experience in marketing, communications, and corporate services management. 

With a background that spans from being a teenage television presenter to excelling in executive roles, Candice’s journey is nothing short of inspiring. Her expertise in integrated marketing strategies and her commitment to fostering impactful business solutions have made her a respected figure in her field. Beyond her professional achievements, Candice’s story reflects resilience, innovation, and a passion for empowering others.

From Teen TV Presenter to Executive Powerhouse

Candice’s professional journey spans over two decades in strategic leadership roles across corporate services, with a strong foundation in marketing, communications, and human resource management. She began her career in marketing and communications, where she learned the value of clarity, empathy, and stakeholder engagement—principles that continue to shape her approach to corporate services today.

Candice’s early career is a testament to her versatility and talent. Discovered at the age of 13 by multimedia journalist Manu Padayachee, she became the youngest continuity presenter in South Africa, hosting for East-Net on M-Net. Her journey in television continued with a decade-long stint at K-TV, where she gained recognition for her engaging presence and where, amongst her many highlights, she lists the honour of co-hosting President Nelson Mandela’s 80th birthday celebration at Kruger National Park as her most  cherished. These formative experiences laid the foundation for her dynamic career, blending media, communication, and leadership.

Having gained her BA LLB from the University of the Witwatersrand, her draw from the legal field to corporate services later was the opportunity to influence the heart of organisational performance—its people, systems, and values. Over time, she realised that successful organisations are not built solely on strategies and numbers but on culture, purpose, and people-centred leadership. Her evolution from communications into corporate services was, therefore, a natural progression, driven by a desire to build environments where individuals can thrive and where organisational goals are achieved through collaboration and capability development.

As Corporate Services Executive at the Energy and Water Sector Education and Training Authority (EWSETA), Candice leads a multi-functional portfolio that includes Human Resources, ICT, and Marketing and Communications. This breadth of responsibility requires a leadership style that is adaptive, values-based, and inclusive. 

Leadership Journey

Candice’s background in marketing and communications has been instrumental in shaping a people-first, values-driven approach to leadership. It taught her the power of storytelling, the importance of brand integrity, and the necessity of clear, consistent communication—lessons that apply directly to corporate culture and internal operations.

“In corporate services, you’re often the custodian of the employee experience. I see every policy, internal campaign, or IT system as a communication tool that either builds trust or erodes it. As such, I’ve prioritised initiatives that enhance internal communication, employee engagement, and change management,” shares Candice.

Furthermore, her communications background has helped her position EWSETA’s work externally with greater clarity and resonance. Whether it’s showcasing the organization’s impact through media or ensuring its values are embedded in the brand narrative, the cross-pollination of these disciplines has added immense value.

Building Bridges Between Skills and Sectors

The EWSETA is a legislated public entity mandated to facilitate skills development in South Africa’s energy and water sectors. Its work is critical in addressing the current and future skills gaps that threaten sustainable service delivery and economic growth within these sectors. It operates under the auspices of the Department of Higher Education and Training (DHET) and is guided by national imperatives such as the National Skills Development Plan (NSDP) 2030, and various sector masterplans and frameworks.

At its core, EWSETA serves as a bridge between industry needs and workforce readiness. It partners with key stakeholders across Industry, Government, Public Sector Education and Training sector, Civil Society, and more to facilitate impactful training programmes, develop occupational qualifications, support workplace-based learning, and promote career awareness in areas critical to the just energy transition, climate resilience, water security, and inclusive economic participation.

“Our approach is demand-led and responsive. We work closely with government, employers, academic institutions, and communities to identify priority skills and co-create solutions that are innovative, practical, and impactful,” says Candice.

The Challenges

One of the most persistent challenges in corporate services, shares Candice, is aligning internal capacity with the scale and pace of external demands. In a dynamic environment like EWSETA, where skills development is at the forefront of national priorities, the pressure to deliver rapidly and efficiently is high.

Balancing compliance with agility is another challenge. As a Section 3A public entity, EWSETA is governed by stringent legislative frameworks, yet it must also be agile, responsive, and innovative to remain relevant and effective. This duality requires robust systems, sound governance, and a culture of accountability.

Ensuring that EWSETA’s brand remains true to its promise to its stakeholders, is also a challenge that Candice and her team take up every day.  To be an “authority” comes with certain assurances to the stakeholders, and as corporate services, they need to ensure daily that they are upholding those assurances in how they communicate, deliver, and serve.

To overcome these challenges, as an entity, EWSETA prioritises people development, stakeholder-centricity, operational efficiency, and continuous improvement to drive its high-performance culture objectives. This requires strengthening the HR policies, driving the digital transformation, building the EWSETA brand, and cultivating a performance-driven culture that is based on the entity’s four core values of respect, integrity, teaming, and excellence.

Innovation for Skills Development

EWSETA has, over the past several years, been focused and intentional about ensuring that its initiatives are impact-driven and respond to the strategic imperatives of the country.  Meeting quantitative targets is important but is no longer the key driver in determining skills initiative support.  Instead, it has become more about the end goal for the beneficiary and the needs of the energy and water sector.  

Its Partnership Model was one of the first innovative approaches adopted that has ensured that collaboratively, EWSETA and key strategic partners across a broad range of local and international entities are able to make a real difference to the skills landscape through a capable and strengthened workforce.

More recently, EWSETA has introduced several strategic initiatives that are reshaping the skills development landscape:

  • The PowerUp Platform – a digital skills platform designed to connect the RE industry with our PSET Institutions, facilitating employment and Work-Integrated Learning opportunities in renewable energy sectors.  
  • Professionalisation of the Water Sector – supporting Regulation 3630 through the development of qualifications and training programmes for municipal water professionals.
  • Green Skills Development – through collaboration with industry and TVET colleges, it is advancing training in green hydrogen, solar PV, and energy efficiency.
  • Women Leading in Energy and Water– a flagship programme that has provided bursaries and leadership development to women in the sector, contributing to gender transformation and economic inclusion.

“These innovations reflect our commitment to responsive, future-focused skills development,” says Candice.

Collaboration for Achieving Goals

Collaboration is central to EWSETA’s mandate. The organization works across multiple spheres—government, academia, industry, and civil society—to ensure alignment with national priorities and to co-create sustainable solutions.

EWSETA engages actively with government departments such as the Department of Water and Sanitation, the Department of Mineral Resources and Energy, and the Department of Public Works and Infrastructure to ensure its work supports infrastructure development and public service delivery.

It is also involved in strategic partnerships with Catchment Management Agencies, Water Boards, municipalities, state-owned enterprises such as Eskom and key industry players who are moving rapidly into the renewable energy space like Sasol, and leading universities like Stellenbosch and the University of the Western Cape.

EWSETA’s international collaborations, such as the Platform of Vocational Excellence (PoVE) in Water Management, have opened doors for cross-country learning and curriculum innovation.

Shaping the Future

Candice lists down the following trends that are shaping the trajectory of the energy and water sectors :

  • Just Energy Transition: There is a growing emphasis on transitioning from fossil fuels to renewable energy in a manner that is socially inclusive and economically empowering.
  • Digitalisation and Automation: Smart technologies, AI, and data analytics are transforming utility operations, necessitating new skill sets through upskilling and reskilling.
  • Climate Change and Resilience: Water scarcity and infrastructure challenges demand more innovative, sustainable management strategies.
  • Youth and Gender Inclusion: There’s an urgent need to involve young people and women in sector transformation through targeted skills development.
  • Public-Private Partnerships: Addressing the scale of the skills challenge requires collaborative funding and implementation models.

“These trends require that we future-proof our workforce and ensure training is agile, accessible, and industry-aligned,” she says.

Catering to the Industry Needs

Candice opines that adapting to the evolving needs of the industries requires a mindset of continuous learning and systems innovation. SETAs like EWSETA must:

  • Stay ahead of industry shifts through proactive sector research and stakeholder dialogue.
  • Build flexible, modular curricula that allow for stackable qualifications and micro-credentials.
  • Leverage digital platforms to broaden access and enhance learner and stakeholder engagement.
  • Foster employer-led training by integrating more workplace-based learning and internships.
  • Ensure training is not only technical but also incorporates soft skills, innovation, and entrepreneurship.

“We must move away from the misconception that SETAs are just ‘funders” and play our rightful role as strategic partners, developers of enabling platforms, and policy advocates,” she insists.

Integrating Sustainability into Training Programs

Sustainability is not a peripheral issue—it is central to the future of both sectors and is central to EWSETA’s vision of “Creating a Sustainable Tomorrow, Today”. Energy and water are enablers of socio-economic development, yet they face threats from mismanagement, overuse, and environmental degradation.

Candice believes that training must, therefore, embed sustainability principles across all programmes—from renewable energy to water conservation. This includes:

  • Teaching circular economy and resource efficiency practices.
  • Focusing on preventative maintenance of infrastructure.
  • Incorporating climate-smart technologies and indigenous knowledge systems.
  • Encouraging innovation in waste-to-energy and green infrastructure.

EWSETA is embedding these elements into its sector skills plans and is working closely with the industry to anticipate future occupational shifts.

Sharing Leadership Lessons

Candice shares that the most powerful lesson she has learned is that leadership is not about authority—it’s about stewardship. A leader is entrusted with the well-being of people, systems, and purpose. It’s a responsibility that demands empathy, courage, and consistency.

Another lesson is that transformation takes time, but impact requires urgency. You must learn to lead with vision and manage with discipline.

“Through my work, I hope to leave a legacy of inclusive leadership, empowered teams, and systems that outlast individuals. I want to be remembered as someone who helped create environments where people felt seen, supported, and set up to succeed,” says Candice.

Vision Ahead

Over the next five years, Candice envisions EWSETA becoming a true centre of excellence in skills development—agile, innovative, and deeply embedded in the industries it serves.

Some of the more pertinent strategic focus areas for the organization include:

  • Enhancing its digital capabilities for more responsive service delivery.
  • Strengthening TVET college capacity to deliver demand-led training.
  • Expanding its footprint in rural and underserved communities.
  • Deepening its focus on green skills and the hydrogen economy.
  • Embedding a high-performance culture internally through modern HR systems and talent development strategies.

“Personally, my goal is to mentor the next generation of HR and corporate service leaders, build stronger internal systems, and position EWSETA as an employer of choice,” concludes Candice.

A Quote to Live By

A quote that deeply resonates with Candice is from African leadership scholar, Reuel Khoza:

“We must lead with moral authority, not positional power, and build legacies, not empires.”

Quote: “I believe in empowering people, fostering trust, and ensuring that every team member understands their contribution to the bigger picture.”

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Apple’s Legal Setback: Monopoly Lawsuit Moves Forward

In a significant legal move, Apple failed to reject a US government lawsuit accusing the company of monopolizing the smartphone industry. The case, led by the United States Department of Justice (DOJ), will now go to trial, dealing a huge blow to Apple’s legal defense and long-held market supremacy.

Federal Judge Julien X. Neals denied Apple’s petition to dismiss the lawsuit, allowing the antitrust action to proceed. The Department of Justice, together with more than a dozen states, has accused Apple of establishing a monopoly through restrictive tactics that hinder innovation and damage both customers and developers.

Court Rules DOJ Can Proceed with Antitrust Case

The DOJ’s complaint argues that Apple has unfairly limited competition by restricting third-party app stores, blocking cloud streaming services, and tightly controlling developer access. According to officials, these actions create barriers that prevent users from switching to rival platforms and developers from reaching a wider audience.

Apple attempted to argue that its practices were in the interest of user security and consistent ecosystem experience. However, the judge ruled that the government had presented enough plausible allegations to proceed with the case.

This lawsuit follows years of increasing scrutiny over Apple’s business model and its control over the iOS ecosystem. Critics have long claimed that Apple’s walled-garden approach prevents healthy competition and unfairly benefits its proprietary services and apps.

Implications for the Tech Industry

If successful, the DOJ’s lawsuit could have wide-reaching consequences, not just for Apple but for the broader tech industry. Regulators around the world are watching the case closely, as it could set new precedents on how digital marketplaces are governed.

The DOJ emphasized that the lawsuit is meant to restore competition and provide consumers with more choice. “Apple’s conduct prevents mobile technologies from evolving in ways that would benefit consumers,” a DOJ spokesperson stated.

Apple, on the other hand, has denied all allegations and expressed disappointment with the court’s decision. The company maintains that it has always acted in the best interest of its users, providing a secure and seamless experience that supports developers.

What Happens Next?

With the case moving forward, Apple is expected to face an extended legal battle that could stretch over several years. Both sides will now begin the discovery phase, where evidence is exchanged and depositions may take place.

While Apple may still seek to resolve the case before trial, legal experts suggest that the company is preparing for a prolonged courtroom defense. This lawsuit adds to a growing list of global legal challenges faced by Big Tech firms as regulators clamp down on perceived abuses of market power.

As the case unfolds, it could redefine how tech giants like Apple are allowed to operate and interact with competitors in the digital space.

Phemex Unveils Bold New Vision During Token2049 Dubai

Phemex took center stage at Token2049 Dubai with a compelling announcement that sets the tone for its next chapter in crypto innovation. The platform introduced a renewed mission statement that underscores its strategic shift toward user empowerment, decentralization, and next-level Web3 engagement.

Held at the prestigious Madinat Jumeirah, Token2049 Dubai brought together blockchain visionaries, investors, and enthusiasts from across the globe. Phemex seized the moment to unveil its upgraded identity, revealing plans aimed at redefining the future of digital finance.

A Shift Toward the Future of Web3

At the heart of Phemex’s updated mission is a firm commitment to build a fairer financial world. The company’s vision now revolves around creating an ecosystem where users have more control, transparency is prioritized, and trading meets next-gen usability. This new focus comes as the exchange prepares to deepen its role in shaping decentralized financial systems.

The platform has long been recognized for its reliability and security in derivatives trading. However, this fresh direction signals a push beyond traditional exchange functions, as Phemex aims to become a holistic player in the evolving Web3 landscape.

CEO Jack Tao addressed the audience, emphasizing that this mission update is not just cosmetic. “It reflects our belief that blockchain’s real power lies in giving users autonomy. We’re not just building tools—we’re building a new standard,” he stated.

A Strategic Roadmap with Community at the Core

The announcement wasn’t limited to philosophical statements. Phemex detailed concrete initiatives that align with its new mission. These include launching Phemexia, a community-governed platform component that empowers token holders to participate in decision-making processes.

Also in the pipeline are advanced DeFi features and enhanced educational resources to help users navigate the increasingly complex crypto ecosystem. The platform is determined to foster a learning-first culture while integrating tools that reduce friction for both beginners and professionals.

The announcement was met with strong applause, especially from community advocates who praised Phemex’s transparency and bold stance. Many highlighted the platform’s evolution from a trading hub to a movement championing financial inclusivity.

Strengthening Its Global Influence

With the Token2049 Dubai showcase, Phemex has also signaled its intent to scale globally with a sharp focus on localized innovation. The brand plans to collaborate with regional partners and explore regulatory-compliant pathways to serve diverse markets.

This global outlook reflects a growing trend among leading exchanges to build culturally resonant, user-driven services. For Phemex, the Middle East is a strategic frontier, and Dubai’s crypto-friendly policies offer fertile ground for expansion.

As the world of digital assets races ahead, Phemex’s refreshed mission acts as both a compass and a call to action. Through bold moves and user-first strategies, the platform is poised to remain not just relevant but revolutionary.

Stay inspired. Stay informed.