Author: CIO Times

In the ever-evolving world of technology, few individuals stand out as beacons of innovation and expertise. As businesses become increasingly reliant on technology, visionary leaders who understand both the technical and strategic aspects of IT are driving meaningful transformation. One such trailblazer is Muhammad Affan, an accomplished IT professional with over 21 years of experience and a proven track record of revolutionizing several sectors through technology-driven strategy, innovative solutions and strategic leadership.

As a visionary CIO and technology leader, Muhammad Affan distinguishes himself through his expertise in IT strategy, governance, cybersecurity, digital transformation and AI. With a strong reputation as a prominent public speaker, AI panelist, and National Level Higher Ed AI & Digital Innovation Symposium 2025 Organizer, he is a thought leader driving next-generation innovations in education technology and enterprise IT.

A Journey Marked by Excellence

Muhammad Affan’s career journey reflects a remarkable blend of technical expertise, strategic foresight, and a passion for innovation. Armed with an MBA and a repertoire of prestigious certifications—including PMP, ITIL Expert, CISA, CSM, COBIT5, ISO 27001, 22301 & 20000 Lead Auditor—Affan has become a trusted name in the world of IT.

Throughout his illustrious career, Affan has successfully managed large-scale IT projects, led high-performance teams, and delivered impactful results across diverse domains such as digital transformation, service management, and business continuity. His journey, however, is not just about personal milestones; it’s about driving change and creating value for organizations and the communities they serve.

Transforming the Education Sector

At the core of Affan’s work is his dedication to leveraging technology to elevate the education sector. In his recent role as Director of IT, he has spearheaded multiple strategic projects that have reshaped the digital landscape of educational institutions. His contributions include Smart campus, Smart classes, Blockchain Micro credentials digital badges, implementation of Strategic & Risk Management System, and enhancing e-learning capabilities.

One of his standout achievements has been augmenting data centers transformation and implementing modern enterprise management solutions to strengthen e-learning infrastructure. These initiatives have not only improved operational efficiency but also enriched the learning experiences of countless students and educators.

Affan’s ability to align IT strategies with organizational goals has been instrumental in ensuring compliance with IMS ISO IT standards, managing annual IT budgets, and driving innovation in the education sector.

Core Competencies that Set Him Apart

Muhammad Affan’s expertise spans an impressive array of disciplines, including:

• Digital Transformation: Enabling organizations to embrace change and harness the power of technology.
• Strategic Planning: Crafting long-term IT strategies that align with institutional goals.
• Cloud Computing and Innovation: Unlocking new possibilities through cutting-edge solutions.
• Information Security and IT Audits: Ensuring robust security measures and compliance with global standards.
• Project and Service Management: Leading complex projects and delivering them successfully within time and budget constraints.

What sets Affan apart is not just his technical know-how but also his ability to lead with empathy and vision. Recognized with multiple awards for his excellence and innovation in IT, he embodies the qualities of a forward-thinking leader who inspires teams and fosters a culture of continuous improvement.

Driving the Future with AI-Powered Digital Transformation

At the heart of Affan’s success lies his expertise in AI-driven digital transformation. One of his most groundbreaking achievements has been spearheading the implementation of AI-enabled Smart Campus and Smart Classrooms. These innovative solutions have redefined the learning environment by integrating automated workflows and intelligent data analytics, enhancing educational outcomes for students and educators alike. His pioneering vision underscores his belief in technology as a powerful enabler of progress.

Innovating with Low-Code Solutions and Strategic Risk Management

Affan’s ability to harness innovation is further exemplified by his development of a low-code, in-house Strategic and Risk Management System. This system has enhanced enterprise agility, governance, and risk assessment capabilities, showcasing his commitment to delivering scalable and efficient solutions. His leadership in this area highlights his proactive approach to anticipating challenges and addressing them with cutting-edge technology.

Championing Cybersecurity and IT Governance

Cybersecurity has become a critical concern in today’s interconnected world, and Affan’s leadership in this domain is exemplary. By guiding his organization to achieve ISO 27001:2022 certification, he has established a robust information security governance framework. Furthermore, his enterprise-wide cybersecurity initiatives have fortified defenses against potential threats, ensuring the safety of critical data and infrastructure.

Architecting Enterprise Technology for Operational Excellence

As a seasoned Enterprise Technology Architect, Affan has led major implementations, including Oracle ERP Fusion Cloud, Canvas LMS, and Student Information Systems. These initiatives have optimized operational efficiency, delivering seamless digital experiences across his organization. His ability to orchestrate complex projects and align them with strategic objectives reflects his mastery of enterprise IT.

Advocating AI and Digital Innovation on the Global Stage

Affan is not just a leader within his organization but also a thought leader on the global stage. As a featured AI panelist, he frequently shares insights on AI adoption, IT governance, and digital transformation in global technology and education forums. His contributions extend beyond his immediate responsibilities, influencing industry trends and inspiring peers to embrace innovation.

Delivering Cost-Efficient and Scalable IT Solutions

Affan’s expertise extends to designing cost-efficient solutions that deliver measurable value. At HCT, he successfully implemented a centralized IT infrastructure, resulting in savings of $7.5 million over three years. This monumental achievement was paired with enhanced cybersecurity resilience, benefiting multiple campuses and setting a benchmark for cost-effective IT strategies.

Ensuring Resilience Through Crisis Management and Business Continuity

In the face of unexpected challenges, Affan’s leadership has been critical in ensuring business continuity. By developing a robust IT Business Continuity Plan, he has enabled seamless digital operations even during crises, such as severe weather disruptions. His ability to prepare for and mitigate risks underscores his commitment to operational resilience.

Transforming Data Centers for the Digital Age

Affan’s contributions to data center transformation exemplify his forward-thinking approach. By modernizing these critical infrastructures, he has not only improved efficiency but also laid the foundation for future growth and innovation. His work in this area reflects his deep understanding of the evolving needs of digital enterprises.

A Legacy of Innovation and Leadership

With his extensive expertise and a proven track record of success, Muhammad Affan continues to redefine what it means to be a CIO. His unique ability to blend technical acumen with strategic vision has positioned him as a leader who drives meaningful change and empowers organizations to thrive in the digital age.

Affan’s journey is a powerful reminder of how technology, when wielded with purpose and passion, can transform industries and improve lives. His dedication to innovation, coupled with his commitment to fostering a culture of excellence, ensures that his legacy will inspire future generations of IT professionals and leaders.

Beyond his professional accomplishments, Affan’s commitment to making a difference is evident in his proactive approach to challenges. Whether it’s navigating the complexities of network operations or finding innovative ways to enhance education, he consistently demonstrates a problem-solving mindset that drives tangible outcomes.

As the education sector continues to evolve, leaders like Muhammad Affan are paving the way for a future where technology empowers learners, educators, and institutions. With his unwavering focus on innovation and excellence, Affan’s journey serves as an inspiration to IT professionals and educators alike.

Looking ahead, Muhammad Affan remains committed to pushing boundaries and exploring new frontiers in IT. His vision for the future is one where digital transformation becomes a catalyst for positive change, enabling businesses to thrive in an increasingly dynamic world.

Daniele Bernardi is a visionary leader in digital asset management with over 25 years of experience in the investment industry. As the CEO of DIAMAN Partners Ltd, an MFSA-authorized asset management company, he spearheads innovative solutions for both traditional and digital assets. Renowned for his expertise in quantitative investing, equities, hedge funds, fintech, and cryptocurrency, Daniele is also a writer, speaker, and entrepreneur dedicated to driving positive change through technology and finance. 

The Illustrious Path

Daniele started his career as a Project Manager at Aprilia Moto Spa, where he was responsible for the chassis and design of the RS250. After seven years, he decided to move into finance and in 1999 started managing customers’ money. It was during the new economy bubble that he learnt the importance of closing investments rather than staying fully invested all the time. He then set up Diaman Srl as a financial advisory company for institutional clients, offering quantitative trend-following methods for entering and exiting the stock market, avoiding the typical emotions of investing.

Expertly Managing Assets

Diaman Partners Ltd. is a forward-thinking asset management company specializing in both UCITS and alternative funds. Regulated by the Malta Financial Services Authority (MFSA), the company combines advanced algorithms with human expertise to deliver effective investment strategies. With over 20 years of experience, Diaman Partners has established itself as a pioneer in the field, leveraging quantitative models, artificial intelligence, and augmented intelligence to optimize investment processes.

The company offers portfolio management services for various alternative investment funds and has recently launched the first-ever UCITS fund that invests in digital assets. This innovative fund provides daily NAV updates and requires a minimum investment of just €1,000, making it accessible to a broader range of investors. Diaman Partners is committed to navigating the complexities of digital assets while ensuring profitability and risk management through professional oversight.

Navigating Challenges to Innovation

2016 was a defining year for Diaman. With most of the Italian banks the company advised facing severe credit issues, Daniele and the team found themselves losing 80% of their revenues in just 12 months. It was a tough and humbling period, but it pushed them to adapt and innovate. 

Recognizing the potential of crypto assets, Daniele took a bold step and established an investment management firm in Malta, focusing on portfolio management for professional and retail clients.

Fast forward to 2020, Diaman launched the first Maltese AIF dedicated to crypto assets. Daniele and his team’s perseverance paid off when, in 2021, they caught the attention of the Azimut Group. They entrusted Diaman Partners to manage their Luxembourg Raif investing in crypto assets, thanks to its stellar performance. 

By 2023, Diaman Partners broke new ground again with the launch of Europe’s first retail fund investing in crypto assets. Today, they’re proud to be one of the leading management companies actively driving crypto investment funds in Europe. 

“What began as a rocky phase transformed into a journey of growth and innovation, all fueled by determination and a willingness to embrace the future,” shares Daniele.

Achieving Milestones

Reflecting on Diaman’s journey, Daniele is incredibly proud of the milestones they’ve achieved over the years. In 2002, they laid the foundation as the first quantitative advisory firm in Italy, pioneering a data-driven approach to investment strategies. By 2013, Diaman broke new ground again, becoming the first SCF (advisory firm) regulated by Consob in Italy, a testament to the team’s commitment to transparency and professionalism.

In 2020, they embraced the future by launching the first Alternative Investment Fund (AIF) in Malta dedicated to crypto assets, marking a bold step into the digital frontier. And in 2023, they reached another significant milestone with the introduction of the first UCITS fund in Europe investing in crypto-related products like ETCs. These achievements reflect Daniele and his team’s relentless drive to innovate and adapt, always staying ahead in a rapidly evolving financial landscape.

Driving Innovation and Risk Management in Digital Assets

The digital assets industry is a dynamic and ever-evolving landscape, presenting both challenges and opportunities. At Diaman Partners, Daniele and his team thrive on curiosity and innovation, which are the cornerstones of their approach to staying ahead. Every week, they dedicate time for knowledge-sharing sessions where team members present their insights, ensuring that we remain at the forefront of industry developments.

One of the most significant challenges we face is ensuring the safe custody of digital assets. Over the years, we have built a wealth of expertise in this area, enabling us to navigate these risks effectively. We are eager to share this knowledge with those interested in collaborating with us to establish funds that prioritize security and innovation.

Our research team, with over two decades of experience, has mastered the art of balancing risk management, innovation, and drawdown reduction. While it may seem counterintuitive, these three elements can indeed grow together harmoniously. By leveraging advanced mathematical models and quantitative strategies, we simplify decision-making processes for investors, ensuring both growth and security.

At Diaman Partners, we believe that staying ahead in this fast-paced industry requires a blend of continuous learning, collaboration, and a commitment to innovation. This philosophy drives us to not only adapt to change but to lead it.”

Augmented Intelligence: Merging Human Expertise with AI Precision

At Diaman Partners, Augmented Intelligence represents the seamless integration of artificial intelligence with human expertise to enhance decision-making and efficiency. While AI plays a pivotal role in streamlining processes and advancing research, its true potential is unlocked when combined with the nuanced understanding and experience of professionals. 

In the financial markets, where theoretical models often falter in real-world scenarios, this synergy ensures robust and reliable outcomes. By leveraging Augmented Intelligence, Diaman Partners continues to pioneer innovative solutions that balance technological precision with human insight, setting a benchmark in the industry.

Transparency: The Cornerstone of Ethical Excellence

At Diaman Partners, transparency is not just a principle; it is a foundational value that has guided the company since its inception. Embedded within the broader framework of ETHICS—Excellence, Transparency, Honesty, Innovation, Collaboration, and Sharing—transparency shapes every aspect of our operations and client relationships. 

By fostering open communication and trust, Diaman’s team ensures that their clients and partners have a clear understanding of their processes, decisions, and goals. This unwavering commitment to transparency reflects their dedication to ethical excellence and strengthens the bonds of collaboration and trust with those we serve.

Blockchain: Redefining Finance and Beyond

Blockchain technology, believes Daniele, combined with cryptography and the internet, is set to revolutionize the way investments and money are managed and safeguarded. Diaman Partners recognizes that this transformation extends far beyond the financial sector. 

Blockchain’s decentralized and transparent nature is poised to disrupt traditional business models across industries, paving the way for innovative solutions and efficiencies. As pioneers in digital asset management, Diaman is committed to leveraging this groundbreaking technology to shape the future of finance while embracing its potential to redefine global business landscapes.

Vision for the Future

Diaman Partners envisions becoming a leading force in crypto asset management across Europe within the next five years. This ambition is supported by their recent authorization as an AIF Manager and the establishment of an innovative umbrella alternative fund structure. Known as Open AIF, this Sicav NAIF fund is domiciled in Malta and is designed to assist individuals and organizations in launching crypto hedge funds, even if they lack the necessary expertise or technology. By combining cutting-edge solutions with a commitment to empowering others, Diaman Partners is poised to redefine the landscape of digital asset management and drive transformative growth in the industry.

Daniele concludes our interaction with the following advice for investors who are new to the digital assets space, “Invest using a DCA (Dollar-Cost Averaging) strategy, which involves allocating a small amount of money every month, allows you to better manage volatility and capitalize on its advantages.”

Quote: To achieve success, you must first help those around you succeed.

Ahmed Khalifa Al Houqani, Chief AI Officer at the General Civil Aviation Authority, is a trailblazer in leveraging technology to transform the aviation industry. With over a decade of expertise in IT leadership, innovation, and technical support, Ahmed has consistently driven advancements in operational efficiency through cutting-edge solutions. His extensive experience spans IT management, information security, and the seamless integration of emerging technologies to align innovation with organizational goals.

A graduate of the prestigious Artificial Intelligence Programme at the University of Oxford, Ahmed combines strategic vision with technical acumen to address industry challenges and create impactful solutions. His leadership has played a vital role in contributing to the UAE’s vision for progress and excellence in aviation. Beyond his professional achievements, Ahmed is deeply committed to inspiring the next generation of innovators through volunteering, coaching, and knowledge-sharing, embodying a holistic approach to leadership and innovation in the ever-evolving world of technology and aviation.

Chasing his Dreams

Aviation has always been Ahmed‘s passion. In 2014, he pursued a pilot’s license, eager to take to the skies, but due to medical constraints, he couldn’t complete it. That moment could have been a setback, but instead, it became a turning point. His dream was never just about flying—it was about being part of the aviation industry in any capacity. Ahmed redirected his focus, leveraging his expertise in Information Technology to contribute to aviation from a different perspective.

This journey led him to the General Civil Aviation Authority (GCAA), where he found his place in the industry he always admired. The UAE’s leadership has been a constant source of motivation for Ahmed, especially the vision of His Excellency Saif Al Suwaidi Director General of GCAA, whom

Ahmed deeply respects and learns from. His leadership in developing the government’s role in civil aviation and fostering a competitive, supportive environment for this vital sector has been both inspiring and educational.

But if there’s one thing Ahmed has learned throughout his career, it’s that success is never an individual effort. Every milestone he has reached is a result of teamwork, collaboration, and the unwavering support of my colleagues and mentors. His role today, as Chief Artificial Intelligence Officer, is not just about implementing technology—it’s about bringing people together, innovating as a team, and ensuring the UAE remains a global leader in aviation.

“This journey has reinforced my belief that no obstacle is final if you’re willing to adapt, learn, and work with the right people. Aviation was my dream, and today, I live it in a way I never originally imagined—but perhaps in a way that’s even more impactful,” says Ahmed.

Regulating the Aviation Industry

The General Civil Aviation Authority (GCAA) is the primary authority responsible for regulating and overseeing civil aviation in the UAE, as established by the Cabinet Decree of 1996. It ensures a safe, competitive, and sustainable aviation ecosystem through policy-making, oversight, and regulation of air traffic management, airports, and airlines. Additionally, the GCAA licenses aviation professionals, including pilots, cabin crew, and engineers, to uphold the highest safety, security, and regulatory standards for every flight that takes off, lands, or passes through UAE airspace.

The GCAA also plays a vital role in extending international cooperation in air transport, strengthening global partnerships, and enhancing the UAE’s position as a leading aviation hub.

Overcoming Challenges

Ahmed shares that one of the most significant challenges in IT—especially in aviation—is keeping pace with rapid technological change while ensuring security and regulatory compliance.

When he first started, IT in aviation was more about infrastructure and networks. Today, it’s about AI, automation, cybersecurity, and real-time data analytics. One of the toughest moments for Ahmed was navigating the shift from traditional IT systems to AI-driven decision-making while ensuring zero compromise on safety.

To overcome these challenges, he focused on:

• Building AI-powered solutions for predictive maintenance and risk assessments.
• Enhancing cybersecurity to protect critical aviation data.
• Collaborating with international aviation leaders to adopt best practices.
• Investing in talent development, because at the heart of every successful transformation is a team that understands the vision.

“Every challenge in this industry is an opportunity to innovate, and that’s what keeps me motivated,” he says.

Integrating AI into Aviation Operations

At the General Civil Aviation Authority (GCAA), Ahmed and his team have undertaken several projects to integrate Artificial Intelligence (AI) into GCAA’s operations. One notable initiative is the Cargo Data System (CARDS) Dashboard. This innovative tool offers analytical insights into air cargo movements to, from, and via the United Arab Emirates. By evaluating the performance of national air operators, ground handling agents, and integrators, CARDS provides each entity with tailored analyses and market share data. This empowers stakeholders to identify strengths and areas for improvement, thereby enhancing their competitive positions.

Another significant project is “ASK GCAA,” an advanced AI-based solution developed by the IT team. This system delivers employees with immediate access to vital and accurate information about the Authority’s services, regulations, and procedures.

“Implementing these AI-driven projects presented challenges, particularly in data integration and ensuring user adoption. To address these, we focused on comprehensive training programs and collaborated closely with stakeholders to ensure the systems met their needs effectively. These efforts have led to more efficient operations and improved decision-making processes within the GCAA,” shares Ahmed.

Impact on the Industry and its Efficiency

Having worked in IT for several years and recently delved into AI tools and applications, Ahmed has noticed a significant shift in his daily tasks. AI has streamlined many of his routine activities, allowing him to focus more on complex problem-solving and strategic planning. For instance, AI-driven analytics have made data analysis more efficient, and automated systems have reduced manual workloads. This exposure to AI has not only enhanced his productivity but also kept him engaged with the latest technological advancements, making his work more dynamic and rewarding.

Artificial Intelligence (AI) is set to transform the aviation industry in many ways. In the UAE, airports are already using AI to make travel smoother. For example, AI helps manage passenger flow, making check-ins and security checks faster. It also improves baggage handling, reducing the chances of lost luggage. These changes make the travel experience better for everyone.

Operationally, AI is enhancing flight planning by analyzing weather patterns, air traffic, and other variables to optimize flight routes. Additionally, AI assists in managing air traffic by providing real-time data analysis and helping controllers make informed decisions. These developments are currently being experienced, studied, and practised in various countries.

“In the UAE, we are leading by example in adopting new and emerging technologies, balancing innovation with safety and security. Our visionary leaders are guiding us toward a future where AI enhances our daily lives and government services, positioning the UAE as a global leader in innovative and emerging technologies,” asserts Ahmed.

Key Trends and Developments

AI is evolving faster than ever, and it’s shaping every industry, every decision, and even the way we interact with the world. Some of the biggest trends Ahmed sees happening are:

• AI Making Decisions, Not Just Predictions: AI is shifting from just analyzing data to actually making real-time, strategic decisions in industries like aviation, healthcare, and finance. The challenge? Making sure AI decisions remain ethical, transparent, and aligned with human values.
• AI & Creativity: We used to think of AI as purely technical, but with Generative AI, we’re now seeing AI contribute to design, content creation, and even problem-solving. It’s no longer just about automation, it’s about enhancing human creativity.
• AI as a Partner, Not a Replacement: There’s always this fear that AI will replace jobs, but Ahmed sees it differently. The future isn’t about AI taking over, it’s about AI working alongside us, making us more efficient and helping us focus on what really matters.
• AI & Cybersecurity: As AI gets smarter, so do cyber threats. AI will be critical in detecting and preventing cyberattacks before they happen, especially in high-stakes industries like aviation.
• The Push Towards AGI (Artificial General Intelligence): Right now, AI is great at specific tasks, but the long-term goal is to develop AI that can think, learn, and adapt like a human. We’re not there yet, but the research is moving fast.
• AI for Sustainability: AI is going to be a key player in tackling climate change, optimizing energy use, and making industries more sustainable. This is one of the most exciting areas where AI can genuinely make a difference for future generations.

“AI is a tool! A powerful one! But at the end of the day, it’s still just that: a tool. What really matters is how we use it. If AI is developed responsibly, it can solve real-world problems and improve lives. But if it’s left unchecked, we risk creating systems that are biased, uncontrolled, or even dangerous,” feels Ahmed.

That’s why he believes AI should always be built with a clear purpose, with the right people behind it, and most importantly, with a human-first approach. Technology can only take us so far, it’s the people who define its impact.

Realizing the Vision in Coming Years

AI is already transforming industries, but in five years, Ahmed sees it becoming a core part of everyday decision-making across businesses, governments, and even personal lives.

His vision for AI in the Aviation industry is simple:

• AI should empower people, not replace them. It should help us make better decisions, automate the boring stuff, and allow us to focus on what truly requires human intelligence, innovation, leadership, and creativity.
• AI will redefine aviation. From air traffic control to predictive maintenance and autonomous aircraft, AI will continue to make flying safer, more efficient, and more sustainable. That’s something I’m actively working on.
• AI must be explainable & ethical. As AI decisions become more important, we need to ensure they’re transparent and free from bias. AI shouldn’t just be powerful, it should be trustworthy.
• AI & sustainability will go hand in hand. AI will be a game-changer in optimizing energy use, reducing emissions, and making industries more environmentally friendly. That’s a direction I’m very interested in.
• AI security needs to be a top priority. The more we rely on AI, the more vulnerable we become to cyber threats. AI needs strong security measures in place to protect critical industries like aviation.

Along with his vision, Ahmed lays down his plan to achieve his goals:

• Driving AI Innovation in Aviation: he’s working on integrating AI into aviation systems, ensuring smarter decision-making, improved safety, and better efficiency.
• Building AI Awareness: Many people still don’t fully understand AI. Ahmed believes in bridging the gap between AI and leadership, helping decision-makers understand its potential and risks.
• Fostering a Culture of AI Adoption: AI is not just about having the right tools, it’s about having the right mindset. He focuses on helping teams embrace AI, trust it, and use it effectively.
• Championing AI for Good: AI should be about more than just business. Ahmed supports AI-driven initiatives that help society, improve quality of life, and create real impact.

“At the end of the day, AI will only be as good as the people behind it. The key is to develop it responsibly, integrate it wisely, and always keep humans at the centre of every decision,” concludes Ahmed.

Quote: “The best way to predict the future is to create it.” – Peter Drucker

Quote: “We don’t just react to changes, we shape them. Through technology, collaboration, and vision, we’re building the future of the industry.”

Visit Digital Magazine:- Innovative Business Leaders Brightening The Path To Success 2025

Ashfaque Ahmed, the Chief Information Officer (CIO) at BankIslami, brings more than 25 years of experience in IT leadership. As a Certified in the Governance of Enterprise IT (CGEIT) professional, he has a proven track record of leading large-scale IT projects and driving technological innovation. His expertise in software project management, IT governance, and digital transformation has made him a valuable asset to BankIslami and the broader IT community.

In his role as CIO, Ashfaque Ahmed oversees BankIslami’s information technology strategies and operations, ensuring the implementation of cutting-edge digital banking solutions. His commitment to continuous process improvement and fintech collaboration has reinforced the bank’s position as a leader in digital banking.

Prior to joining BankIslami, Mr. Ahmed held senior leadership roles in technology and digital transformation within the financial sector, where he played a key role in IT strategy, innovation, and operational efficiency. His extensive experience underscores his ability to drive technology initiatives that enhance customer experience, streamline operations, and ensure regulatory compliance.

With a forward-thinking approach, Ashfaque Ahmed continues to lead BankIslami’s digital evolution, fostering innovation, resilience, and excellence in banking technology.

Passion for Technology

Mr. Ahmed feels blessed to start his professional career in the IT sector. He started his journey as a student of finance but soon realized that the world is fast moving towards business automation where no business impact can be achieved without IT. This early realization helped him to change his focus towards IT, very early in his career. After graduating with a Degree in Computer Science, Mr. Ahmed worked with Oracle development and quickly rose through the ranks to a senior managerial role and then joined international software house where he used to implement ERP in more than half a dozen companies. This sparked his passion for synergizing ERP along with digital solutions in the insurance sector. Now, Mr. Ahmed is heading the technology of one of Pakistan’s fastest-growing Islamic Banks i.e. Bankislami Pakistan Limited. 

Bringing Innovation in Banking

BankIslami was the first bank in Pakistan to receive an Islamic Banking license under the Islamic Banking Policy of 2003, cementing its role as a pioneer in the industry. Established in 2006, BankIslami offers a comprehensive range of Shariah-compliant financial solutions, including personal, corporate, and trade finance, investment opportunities, and digital banking services, all rooted in Islamic finance principles.

With a mission to provide ethical and interest-free financial services, BankIslami is dedicated to offering 100% Shariah-compliant products under the supervision of a renowned Shariah Board. This ensures that all banking operations adhere strictly to Islamic guidelines, providing an alternative to conventional banking and reinforcing the bank’s commitment to saving humanity from Riba.

Today, BankIslami is offering a wide range of Islamic banking products for different segments of customers from over 500 branches in 210 cities across Pakistan. The bank ensures accessibility to its services nationwide while maintaining its core values of Islamic banking.

The bank promotes diversity and inclusivity by welcoming people from different backgrounds, encouraging everyone to share their unique ideas and always thinking about the areas of improvement as a continuous process in all segments of business and operations. BankIslami integrates modern banking technology with Shariah-compliant practices, offering services like Biometric banking in branches, biometric ATMs, digital banking platforms, and seamless mobile banking experiences. The bank emphasizes ethical practices, transparency, and fairness in its dealings, resonating with customers seeking value-based financial solutions.

Shariah-compliant Solutions

Offering Shariah-compliant financial products and services requires a meticulous approach. Banks like BankIslami must ensure all products adhere strictly to Islamic principles, such as the prohibition of interest (riba), uncertainty, and gambling. BankIslami’s process begins with a thorough understanding of customer needs while ensuring compliance with Islamic principles. Every product is meticulously reviewed and structured under the guidance of its Shariah Board, comprising renowned scholars. Products are designed using Islamic finance principles like Murabaha (cost-plus financing), Ijarah (leasing), and Mudarabah (profit-sharing). 

“Any citizen of Pakistan can avail of the services by visiting the nearest branch or contact us digitally via website or phone banking. Our representative will guide you regarding the initial requirements and how to avail the Islamic banking facilities. Also, the details of each service are also available on our website and social media platforms,” shares Mr. Ahmed.

Challenges in the Role

Challenges are an inherent part of any operational role within an organization. As the CIO, Mr. Ahmed’s primary responsibility is to ensure that all systems operate seamlessly 24/7. While he and his team often encounter various obstacles, they are equipped with the right talent and tools to address them effectively, guided by a strategy Mr. Ahmed has put in place.

Operating within a limited technology budget is a reality for every organization, and they manage to sustain operations despite dealing with outdated, end-of-life systems, process inefficiencies, and regulatory project deadlines. On some occasions, Mr. Ahmed and his team have faced last-minute crises, but with carefully planned contingency measures and effective risk management, they successfully ensured smooth operations and minimized disruptions.

“Time is often a critical factor in decision-making, and there are instances when swift, decisive actions are necessary to navigate through challenging situations and steer the organization safely,” says Ashfaque Ahmed.

Approach to Risk Management and Compliance

At BankIslami Pakistan Limited, risk management and compliance are critical functions handled by a dedicated department that operates independently to ensure robust governance and regulatory adherence. As the CIO, Mr. Ahmed’s role is to support the bank’s risk management initiatives by implementing secure, resilient, and compliant IT systems that align with the broader risk framework. 

BankIslami‘s IT infrastructure is designed to facilitate real-time risk monitoring, data integrity, and regulatory reporting while ensuring alignment with the bank’s compliance policies and cybersecurity standards.

Emphasizing a collaborative approach, Mr. Ahmed shares:

“We work closely with the Risk Management and Compliance teams to ensure that our technology solutions meet the stringent requirements set by the State Bank of Pakistan (SBP) and internal Shariah governance frameworks. By incorporating effective security measures, proactive monitoring, and streamlined reporting, we support the bank’s risk management efforts and help maintain smooth and resilient operations across all banking channels.”

Leveraging Technology for Efficiency and Security

BankIslami Pakistan Limited leverages a range of advanced technologies to enhance operational efficiency and deliver seamless customer experiences. The bank’s key technology solutions include core banking systems that support Shariah-compliant financial services, One Touch Banking for quick and hassle-free transactions, bill payments via its extensive ATM network, IVR banking for convenient phone-based banking services, and a dedicated help desk support system to assist customers in real-time.

Security and compliance are top priorities at BankIslami. The bank employs robust cybersecurity measures, including multi-layered firewalls, advanced encryption protocols, Security Information and Event Management (SIEM) solutions, and routine penetration testing. Furthermore, BankIslami ensures strict compliance with data protection regulations, including the State Bank of Pakistan’s (SBP) cybersecurity framework and internationally recognized standards to safeguard their clients’ sensitive information and maintain trust.

Staying Ahead with Technology

Keeping pace with technological advancements is essential in the rapidly evolving banking sector. Ashfaque Ahmed is deeply committed to continuous learning, dedicating time to industry research, attending conferences and webinars, and engaging with thought leaders in Fintech. He stays informed by subscribing to industry publications, following key influencers on social media, and actively participating in professional discussions and forums.

This commitment enables him to identify emerging trends such as Open Banking, AI and machine learning, and evolving cybersecurity challenges. He translates these insights into practical strategies for BankIslami, guiding the bank through a major transformation. The core banking and mobile banking systems have already been upgraded, and network enhancements are largely completed, with some components still in progress. Additionally, the bank is exploring AI-driven solutions and actively collaborating with leading technology providers to drive innovation and operational efficiency.

Client Engagement

BankIslami prioritizes ongoing client support to ensure the continued success of their financial solutions. The bank achieves this through dedicated client support teams, regular performance reviews, and continuous technological upgrades. Ashfaque Ahmed makes it a point to actively explore and implement innovative solutions, leveraging the evolving Fintech industry in Pakistan and incorporating best practices/technologies that are provisioned by working with the best companies in Pakistan. It gives BankIslami a competitive edge by utilizing vendor expertise and the lessons that have been incorporated into the bank’s system deployment procedures.

“Despite conducting thorough Quality Assurance (QA), including Load Testing and Beta Testing, I always strive to plan meticulously and define a contingency plan. This proactive approach, coupled with open and transparent communication, ensures that our clients’ financial solutions remain effective, efficient, and aligned with their evolving business objectives,” says Ashfaque Ahmed.

An Eye for the Trends

The biggest trend, per Ashfaque Ahmed, in the Banking industry is the transformation of the complete Banking System into Islamic Banking. BankIslami is already offering Shariah-compliant products and services to the customers. On the other hand, more banks are also transforming their business towards Shariah-compliant practices which will create a healthy competitive environment in the industry.  

In technology, the AI revolution is also becoming the biggest trend in the industry. Initially, banks are adopting some smaller use cases for chatbots, RPAs, and machine learning. However, AI technology is becoming more advanced and lots of solutions are now available in the market that can enhance operations and customer services. 

“We are also working on the digital transformation of our back office processes and considering various tools that can leverage our operations,” shares Ashfaque Ahmed.

Looking Ahead

Mr. Ahmed’s vision for BankIslami is to be the leading Islamic bank in Pakistan, recognized for innovation, customer centricity, and unwavering commitment to Shariah principles. To achieve this, he, along with the core members, is focusing on several key initiatives:

• Digital Transformation: The bank is investing heavily in digital channels, including mobile banking, online banking, and AI-powered solutions, to provide seamless and personalized experiences for the customers.
• Product Innovation: The team is continuously developing and introducing innovative Shariah-compliant products and services to meet the evolving needs of the customers.
• Customer Focus: BankIslami is committed to building strong customer relationships through exceptional service, personalized advice, and a focus on customer satisfaction.
• Talent Development: The bank is investing in the human capital by attracting and developing top talent, and fostering a culture of innovation and excellence within the organization.
• Sustainable Growth: The team is committed to sustainable growth, ensuring the long-term viability and success of the bank while contributing positively to the socio-economic development of Pakistan.

Mr. Ahmed concludes our interaction with a quote that he finds particularly helpful in his role as CIO:

“Talent wins games, but teamwork and intelligence win championships.”