Author: CIO Times

Founded in 1976, Acer is a Taiwanese multinational company that specializes in advanced electronics technology. Acer is one of the world’s top ICT companies with a presence in more than 160 countries. It produces various products, such as laptops, desktops, tablets, monitors, projectors, and Chromebooks. Acer is one of the world’s largest PC vendors, and it also has a presence in the gaming, education, and business sectors. Acer’s mission is to break the barriers between people and technology and to provide innovative solutions that enhance people’s lives.

As Acer evolved with the industry and changing lifestyles, it is now focused on enabling a world where hardware, software, and services will fuse, creating ecosystems and opening up new possibilities for consumers and businesses alike. Acer distinguishes itself by offering an extensive range of products and services catering to both commercial and consumer segments. Its commitment to breaking barriers between people and technology, coupled with a focus on a long-term vision, has positioned it uniquely in the market. 

“Acer’s 7,700 employees are dedicated to the research, design, marketing, sale, and support of products and solutions that break barriers between people and technology. We’ve created an atmosphere that stimulates creativity and encourages individuality, freedom, and autonomy,” shares Mr. Harish Kohli, President & Managing Director at Acer India.

An Industry Veteran

With a career spanning over 40 years in the Computer Hardware industry, Harish has had the privilege of playing significant roles at various companies before joining Acer in 1999. At Acer, he has held various roles, starting as the General Manager of Sales in 1999 and progressing to become the Managing Director in 2011. Since September 2016, he has led Acer’s ‘Pan Asia Pacific (PAP) Regional Commercial Task Team,’ focusing on financial strategy planning for the region.

Harish’s career in the Computer Hardware industry stems from a genuine passion for technology’s impact on people’s lives and the industry’s dynamic nature. Joining Acer in 1999, was a deliberate choice, driven by the company’s commitment to breaking barriers between people and technology. “I’m motivated to contribute meaningfully to Acer’s journey and the broader industry through innovative solutions. Over the past two decades, I’ve been involved in efforts to bridge the gap between people and technology and contributed to Acer India’s growth across Commercial and Consumer segments,” he shares.

Navigating Challenges

One of the most notable challenges in his career, mentions Harish, occurred at Acer India, where he held nationwide responsibility for revenues and profitability. Successfully addressing this challenge required strategic planning and implementation, with a focus on establishing a robust foundation across all market segments. The experience underscored the significance of resilience, adaptability, and a forward-thinking approach. “When Acer entered the Indian market, a key challenge was to grow and establish the brand, securing market share across crucial segments. Acer has since become a leading brand, attaining top positions in multiple market segments, a testament to our diverse product portfolio,” he shares.

Navigating the dynamic landscape of technology, which undergoes constant change, requires a deep understanding of consumers and the industry. As a leader, anticipating consumer behavior and staying ahead of industry trends is crucial, feels Harish. Recent months have demonstrated shifts in consumer demand and purchasing behavior, prompting us to swiftly adapt and play a pivotal role in their digital transformation. He strongly believes that every challenge and crisis serve as a chance for growth, and Acer’s outstanding team, they are well-positioned not only to overcome challenges but to emerge even stronger.

Taking Acer to the Leader Board

The achievements of Acer India are rooted in a set of fundamental leadership principles. These encompass emphasizing a customer-centric perspective, promoting innovation, and empowering our team. Harish shares that their leadership style is grounded in transparency, integrity, and a commitment to quality, forming the basis for Acer’s consistent growth. Acer has instilled a culture that encourages all employees to share ideas, stressing the significance of implementing valuable suggestions to foster creativity and ongoing improvement within the organization.

“I encountered various challenges in leading a dynamic organization. One notable obstacle was navigating the complexities of market fluctuations, which required agile strategies to adapt to changing economic conditions. Additionally, the competitive landscape posed challenges, necessitating a focus on innovation and differentiation to maintain our market position,” he shares.

Internally, aligning diverse teams with the company’s vision and ensuring optimal collaboration presented another set of challenges for Harish. Surmounting these challenges required establishing effective communication channels, cultivating a culture of ongoing enhancement, and offering specialized training programs to boost team skills.

Strategic decision-making during periods of uncertainty, such as global economic downturns or unforeseen industry disruptions, demanded a careful balance of risk mitigation and seizing opportunities from the leadership team. Implementing comprehensive risk management strategies and leveraging emerging trends were crucial for overcoming these challenges.

Contributing to the Sustainability Goals

Acer is actively integrating eco-friendly practices into operations and product development to contribute to environmental well-being. Their focus on energy efficiency, carbon footprint reduction, and responsible sourcing is evident in initiatives like the Vero product line, emphasizing sustainability. Committed to carbon neutrality for the Aspire Vero laptop line, they’ve joined the RE100 initiative for 100% renewable electricity by 2035 and pledged net-zero emissions by 2050. 

“As a leading ICT company, we aim to amplify our environmental impact through collaboration. Sixty percent of critical suppliers are committed to RE100 or science-based carbon reduction targets. We’re progressing towards using 20-30% post-consumer recycled plastic in our computers and monitors by 2025, achieving 17% usage in 2022. Our ongoing initiatives showcase dedication to sustainability and positive industry influence,” shares Harish.

Preparing for Growth in the Coming Years

Acer is strategically advancing its footprint in the Indian market by expanding into consumer electronics, eMobility, and AI PCs. Its active participation in the ‘Make in India’ initiative involves collaboration with local manufacturers, boasting an annual manufacturing capacity exceeding 3 million units. Acer’s commitment to cutting-edge technology is showcased through its focus on AI-powered PCs and entry into artificial intelligence products, particularly Generative AI. The investments in IC design chips and initiatives within the medical field underscore its dedication to innovation, shaping the future of the industry in India.

“To drive growth, Acer India intends to prioritize ongoing innovation, broaden its range of products, and capitalize on current technology trends. Strengthening our footprint in emerging markets and improving the customer experience in our retail outlets are integral elements of our growth plan,” concludes Harish.

Quote: “Beyond laptops, desktops, monitors, accessories, and peripherals, we have expanded our portfolio to include Purifiers.”

Quote: “Looking ahead, our strategic plan involves further diversifying our product offerings to continue meeting evolving market demands.”

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Mr. Harish Kohli’s Advice for the Young Entrepreneurs 

I would recommend aspiring entrepreneurs embrace challenges, remain dedicated to their vision, and prioritize customer satisfaction. Long-term success in the dynamic business environment requires continuous learning, adaptability, and the formation of a motivated team. Leading by example is paramount; establishing high standards for oneself will inspire the team to pursue excellence and integrity.

Equipping your team with the right tools, training, and guidance is crucial for both their success and the organization’s success. As a leader, it’s essential to consider your employees as contributors to success stories and support their professional growth within the company. This collective effort is pivotal for the overall success of an organization.

A Quote to Live By

One quote that has had a profound impact on me is: “Success is not final, failure is not fatal: It is the courage to continue that counts.” This quote resonates with the dynamic nature of leadership and business. It underscores the idea that success is a journey, not a destination. It reminds me to remain resilient in the face of setbacks and challenges, recognizing that failure is not the end but an opportunity for growth. Embracing the courage to persevere through difficulties is the essence of sustained success and continual improvement.

The technology industry has grown leaps and bounds over the last decade and the pace refuses to slow down. As an industry, it offers opportunities to think creatively, solve difficult challenges, and work with incredibly talented people. These are the things that Georg Beyschlag, President of TeamViewer Americas, feels make his work fulfilling and exciting at the same time. 

The Company

TeamViewer provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. It enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. TeamViewer’s use cases focus on remote troubleshooting and collaboration, employee onboarding and training, and streamlined knowledge sharing for frontline workers. Each use case provides efficiency bonuses for enterprises, as they can better direct knowledge and expertise where it is most needed.

Against the backdrop of global megatrends like device proliferation, automation, and new work, the primary focus at TeamViewer is empowering the workers through technology. To them, this requires connecting people to devices, people to people, and people to data through an umbrella of technologies and initiatives. “For example, we are intensely focused on building a functional ecosystem of AR and AI-driven tools that can securely connect frontline workers to the knowledge they need and when they need it. The key word there is “functional,” as AR tools have existed for years, but they are ultimately just toys if they do not provide a value-add to enterprises,” explains Georg. 

Keeping Innovation First

“As a tech company, TeamViewer would be nothing without innovation,” Georg acknowledges. It’s in their genes and the driving principle of everything they do. As a company like TeamViewer grows, it’s imperative to support core services while also broadening out the overall technology portfolio. TeamViewer began as a remote support technology company. Over the years, they have incorporated the augmented reality and artificial intelligence solutions highlighted above that unlock new opportunities for their business and more value for their customers. That said, they haven’t lost touch with the core offerings. That’s why they recently launched TeamViewer Remote, the next generation of their remote access and support solution that retains the proven remote connectivity functionalities while also significantly modernizing the tech stack, usability, and interface. This demonstrates TeamViewer’s strategic approach to innovation; one that advances technology not for the purpose of chasing the shiny new thing but for the betterment of the customer experience.   

Through scrappy creative innovation, they have now grown to enterprise scale and support 60 countries, over 627K SaaS subscribers, and 2.5B connected devices while helping enterprises avoid 37M tonnes of CO2 per year through the use of TeamViewer solutions. 

A Hard-Earned Position 

In his role, Georg’s focus is to increase sales effectiveness and efficiency in the Americas region. Prior to his role as President Americas, he oversaw TeamViewer’s global human resources and customer support functions, and previously served as Vice President of Finance & Controlling. He was a key player during TeamViewer’s landmark IPO in 2019 and has led many important projects since then, including key acquisitions and overall strategy development. These former positions were instrumental in helping ensure a smooth transition to President of TeamViewer Americas.

Georg holds a Master of Science in Finance from the Technical University of Munich and a Master of Science in Banking, Corporate, Finance, and Securities Law from the University of Sydney. He also has a German Pre-Diploma in Business Administration and Management from the University of Augsburg.

TeamViewer CEO Oliver Steil said: “[Georg Beyschlag] has the right mentality and brings in fresh perspectives to boost growth and to drive the region’s success for the coming years. He has proven to be an excellent leader in various roles at TeamViewer, where he successfully brought people and departments to the next level.”

Georg’s Working Style and Goals

Georg’s working style is characterized by direct communication and trust. He feels that important information is often left out of conversations when people beat around the bush, leading to issues down the line. No matter the leadership role, it is important to him that his teams feel comfortable approaching him and laying out the facts clearly. This way, he feels, they can find a path that moves the team, project, and business to the best outcome quickly. In the same way teams trust him to receive information with an open mind, he trusts them to know their role best and propose a solution. “It isn’t an efficient use of anyone’s time and resources if I micromanage every aspect of a project, so I believe in empowering my teams to take ownership of decisions. My role in this area is to provide strategic guidance to ensure their decisions are complementing the direction and priorities of TeamViewer overall,” says Georg.

As the leader, Georg is committed to accelerating growth in the Americas region first and foremost through his diverse and stellar team. He works with teams across roles, including strategy, corporate development, sports partnerships, human resources, and customer support. All of these are roles with a tremendous impact on the long-term target to bring TeamViewer to the next level as a global technology company. His priority is further developing and strengthening the sales organization across the region to help them leverage their full potential.

Other ways that he plans to support growth at TeamViewer include:

1. Commit to focusing on the customer and identifying their needs.
2. Develop enterprise solutions tailored to the customers’ needs and not developed as a one size fits all.
3. Build and maintain close relationships with our customers in the field.
4. Develop and make use of strong strategic partners like SAP, Microsoft, and Google, as well as distributors and resellers.

Applying AI

Georg points out that ChatGPT is a great example of why user experiences are so critical. Artificial intelligence is not new, but companies have struggled to implement the technology at scale for years because developing a broadly useful user interface was challenging. The inherent usability of ChatGPT in this regard is what makes it such a momentous innovation. 

“Large Language Models (LLMs) are particularly well-suited to improve solutions in the remote support industry, and we see a lot of potential for their integration into TeamViewer’s products. From improving our AiStudio’s image recognition to helping frontline workers make better, more informed decisions – the use cases are abundant. Step changes like this are what make working in tech so interesting, and I am excited about the future,” exclaims Georg.

Challenges in Adopting Emerging Technologies

Georg appreciates that customers in today’s enterprise environments have high standards for adoption. If your product does not meet the needs of a business, then there is typically a line of competitors ready to offer them something better. The key is to focus on providing not just the latest technologies but to do so in a manner that offers the best and most flexible user experience. This requires providing a product that works seamlessly across all possible use cases, from R&D to manufacturing, to marketing. 

“A critical way to enable powerful and flexible solutions is customizability through an open ecosystem. There are countless applications, integrations, and tools that all combine to make workers effective today. The key for a platform technology like TeamViewer is to make its capabilities fit so seamlessly within the user’s workflow that it becomes difficult for them to determine the barriers between our product and the other solutions they use. Developing a flawless user experience is imperative yet tricky, which is why so many companies with good ideas fail,” shares Georg.

Achieving Sustainability

Sustainability is at the core of TeamViewer’s offering. Its products were born out of the need to reduce the necessity for travel and physical presence, which naturally leads to the avoidance of CO2 emissions. This positive impact gets multiplied by a business model granting free access to TeamViewer’s solutions to private users for non-commercial purposes. TeamViewer and its product portfolio have evolved massively since its founding – but the company still helps its customers to avoid unnecessary travel and thus be more sustainable. By using TeamViewer technology to remotely maintain or repair machines and access devices like mobile phones, computers, heavy equipment, robots and vehicles, distances across the globe can be bridged easily, and traveling from one place to another becomes unnecessary in many cases. The company is therefore enabling clients to limit their carbon footprint and help avoid approximately 37 megatons of CO2e emissions per year. This is the same as a fully booked A380 flying 7,000 times non-stop from Singapore to New York or the emissions of 11 million average cars in one year. 

To monitor and optimize its own footprint, TeamViewer participates in the Carbon Disclosure Project as part of its sustainability reporting. The company also scrutinizes its emissions according to GHG protocol standards, using certified software for calculations and external scientific support. The results show the achievements of TeamViewer’s efforts: In 2021, the company reduced CO2e emissions by about one-third compared to one year prior.

Quote: “Innovation comes from everywhere.” 

“Leadership is not about commanding. It’s about enabling, nurturing, and empowering others to reach their fullest potential.”

Imagine walking into a room where you just know that every person feels appreciated, valued, and are encouraged to contribute their ideas. There’s an energy in the air, not from a single voice leading the charge, but from a shared belief that everyone has something meaningful to contribute. This is what transformational leadership looks like, where the focus isn’t on who’s in charge, but on how many people are being empowered along the way.

Carol Hanlon, a visionary entrepreneur, who exhibits the essence of this leadership. For decades, she’s been the quiet force behind initiatives that have helped many thousands of women and small businesses thrive, both in Australia and around the world.

It’s easy to think of leadership as a role reserved for the loudest voices or the most influential figures. But Carol’s approach shows us something different. Her impact is profound, not because she’s front and centre, but because she works tirelessly behind the scenes, making sure that those who are often overlooked get the support they need. She’s the kind of leader who knows that success isn’t measured by how many people follow you, but by how many people you lift up.

Carol’s story radiates empowerment at every turn. From local initiatives to global programs; her work is rooted in the belief that when you invest in people, you create ripples that spread far beyond what you can see.

A Journey Rooted in Passion and Purpose

Carol Hanlon’s journey began in the 1970s in Victoria, Australia, where she established her own fashion design, manufacturing, wholesaling, and retail business, selling her label to hundreds of boutiques across Australia and overseas. Her entrepreneurial venture thrived for 20 years, laying the foundation for the expertise and insight she would later channel into empowering others. During this period, with two young children, the stable hands, and apprentice jockeys that also lived with the family, Carol also managed the business administration for her racehorse-trainer husband’s stables.

However, in 1993, Carol relocated to Western Australia and after her divorce was finalized, her journey took a pivotal turn when she shifted her focus from running her own business to supporting small businesses and entrepreneurs globally. Recognizing the need for accessible small business support systems, in 1994 Carol became the founding manager of the not-for-profit organisation Belmont Business Enterprise Centre Inc. (BBEC) in metropolitan Perth, Western Australia.

BBEC quickly became a hub for small business advisory services, catering to entrepreneurs who needed guidance, training, and mentorship. Four years later, in 1998, she expanded her mission by establishing a second not-for-profit organisation, the Textile Clothing Footwear Resource Centre Western Australia Inc. (TCFWA); which has since expanded to include TCF Australia and TCF Global.

Both BBEC and TCFWA were created with the vision of providing inclusive, low-cost, and sometimes even free, support to entrepreneurs and small businesses, particularly those led by women. Carol’s commitment to inclusivity and accessibility is what sets her apart as a leader.

Over the years, her projects and initiatives have directly assisted more than 35,000 small businesses across Australia and globally. The impact of her work can be felt in the farthest corners of the world, from regional communities in Australia to women-led micro-enterprises in developing countries.

A Leader’s Guiding Principles

Carol’s leadership is defined by her deep empathy and understanding of the challenges faced by women entrepreneurs, especially those operating in remote areas or balancing business with family commitments. Her experience as a small business owner profoundly shaped her leadership approach. It taught her that accessibility is key—an idea that has guided her initiatives ever since.

One of the core principles driving Carol’s leadership is the belief that every woman deserves the opportunity to succeed, regardless of her location or resources. This belief has led her to focus on innovative ways of delivering training and mentoring, such as online programs that reach women in regional and remote communities. By embracing technology, Carol has been able to break down geographical barriers, ensuring that no woman is left behind.

Her emphasis on inclusivity is also reflected in the programs she has developed for specific communities, such as Muslim women looking to start home-based sewing businesses, or Aboriginal women in regional areas pursuing creative enterprises. These tailored initiatives exemplify her dedication to creating opportunities for those who often face the most significant obstacles. Through her tireless efforts in coordinating major fashion shows, trade exhibition shared showcases, or establishing a retail fashion incubator, emerging designers were able to showcase their skills and talents to extensive audiences.

As established, Carol’s leadership is rooted in a combination of empathy, accessibility, and a hands-on approach, but what truly sets her apart are the strategies she employs to lead effectively across diverse contexts.

A key aspect of her leadership is her belief in leading by example. For Carol, leadership isn’t about sitting behind a desk; it’s about getting involved in the day-to-day work, understanding the challenges her team faces, and demonstrating the same level of commitment she expects from others. Whether it’s personally reducing her salary during times of financial strain or volunteering extra hours to keep initiatives running, Carol’s actions consistently align with her values, setting a powerful example for those around her.

Ultimately, Carol’s leadership philosophy is built on a foundation of authenticity, empathy, and a relentless focus on empowering others. By staying connected to her core values, continuously reflecting on her leadership approach, and remaining committed to inclusive and accessible support, Carol exemplifies a style of leadership that is as compassionate as it is effective.

Exhibiting Resilience and Leveraging Strategic Alliances

Running not-for-profit (NFP) organizations presents its own unique set of challenges. For Carol, one of the most significant hurdles has been securing sustainable funding for her initiatives. Providing free or low-cost training to thousands of women entrepreneurs requires ongoing financial support, which is not always easy to obtain.

However, Carol’s resourcefulness and strategic thinking have allowed her to navigate these challenges successfully. She relies heavily on the dedication of long-term volunteers and has formed alliances with partners who share her vision. The NFP boards of directors for BBEC and TCFWA also provide invaluable support, enabling these organizations to continue making a meaningful impact despite funding constraints.

Carol’s ability to overcome financial obstacles while maintaining the quality and reach of her programs is a testament to her resilience and commitment. Her leadership demonstrates that with the right blend of passion, innovation, and collaboration, even the most daunting challenges can be turned into opportunities.

A Legacy of Empowerment

Among Carol’s many achievements, one stands out for its profound and lasting impact: the BPW Business Incubator ‘Women in Business’ Online Training & Mentoring Project. Developed as a project, promoting Business and Professional Women (BPW) International; this initiative was designed to address the critical needs of women in small and home-based businesses. Through her own personal experiences and her many years running small business support organisations, Carol identified the specific challenges faced by these women, such as isolation, lack of resources, and difficulties balancing business with family life.

The BPW Business Incubator provided cost-effective, flexible training and mentoring that was tailored to fit the lives of time-poor women entrepreneurs. It offered them the tools, confidence, and support they needed to grow their businesses, delivered through an accessible online platform. The project’s success was not only reflected in the number of women who benefited but also in the recognition it received at both national and international levels.

As a long-standing member of BPW Belmont and a former club president, Carol’s involvement in BPW has spanned nearly two decades. She has held leadership roles at both the state and national levels and has represented BPW at international congresses in Finland and South Korea and as BPW delegate during the United Nations CSW sessions in New York.  Beyond her work with BPW, Carol has presented workshops and forums for women entrepreneurs in countries like the Philippines, Taiwan, Iran, Pakistan, India, Nepal, Mongolia, Indonesia, Vietnam and St Kitts – further extending her reach and influence.

Paying it Forward

One of the defining elements of Carol’s leadership is her unwavering belief in the power of ‘paying it forward.’ This philosophy is not just a guiding principle but a cornerstone of how she operates her not-for-profit organisations.

Over the years, Carol has fostered a culture of giving back, where both current and former volunteers and past small business clients feel a deep connection to the cause and are always ready to contribute when needed. Whether it’s packing a 40-foot container of donated sewing machines and textiles for a global community project or helping organize large-scale events, the spirit of volunteerism runs deep in Carol’s initiatives.

A striking example of this culture is the number of volunteers who return long after they have moved on from the organization. Many of these individuals come back during critical moments, whether to assist with an event or contribute to a specific project, simply because they feel like they are still part of the team.

Celebrations and recognition are also key to maintaining this collaborative spirit. Carol and her team organize an annual ‘thank you’ dinner to celebrate the volunteers who have dedicated their time and energy throughout the year.

This event is not just a gesture of appreciation; it is an opportunity to reinforce the sense of community and shared purpose that drives the organization. By acknowledging the efforts of her team, Carol ensures that everyone understands they are a vital part of the broader mission and thanking them for giving back in meaningful ways.

Fostering Innovation and Adaptability

For a business to endure the storms of change and progress requires more than just technical expertise. It requires a culture of continuous learning and adaptability. Carol understands this better than most. Under her leadership, BBEC and TCFWA have continuously evolved to meet the changing needs of the communities they serve.

One of the key methods through which Carol fosters innovation is by embracing cross-sector collaboration. She believes that knowledge-sharing and joint efforts are essential for driving growth and creating new opportunities. Whether through partnerships with other community organisations, government bodies, or linkages with business and trade associations, Carol has always sought to bring together diverse perspectives to create innovative small business projects that can improve business development and opportunities. For her, empowerment and inclusion are about making sure that those who are often left behind have the chance to catch up.

Celebrating Excellence

Carol’s work has not gone unnoticed. She has been the recipient of numerous prestigious awards and recognitions throughout her career. Among the most recent are:

• Hall of Fame Bronze Women Changing the World Awards, UK (2024), which recognizes her significant contributions to empowering women globally.
• Hosting and presenting at the UN CSW68 NGO Forum in New York (2024), focusing on the economic empowerment of women entrepreneurs.
• Named among the Top 50 Small Business Leaders in Australia (2022) by Inside Business Magazine.
• Awarded the Paul Harris Fellow by the Rotary Foundation of Rotary International (2022).

These awards reflect not just her individual accomplishments, but also the success of the initiatives she has led and the lives she has touched.

Lessons from a Lifetime of Service

Carol’s journey is grounded in integrity and a clear sense of purpose. One of the core tenets of her leadership philosophy is empathy—understanding the unique challenges and circumstances of those she leads and finding ways to address those needs effectively.

Throughout her career, Carol has demonstrated a commitment to personal growth and learning. Having grown up in a disadvantaged family and challenging environment, she understands the importance of resilience and resourcefulness. Leaving school and home at the age of 15, she built her career through self-teaching and an unrelenting drive to succeed. These early experiences taught her that no obstacle is unbeatable, and that growth comes from continuously pushing oneself beyond one’s comfort zone.

Carol’s leadership is also characterized by her willingness to take on new challenges and learn from diverse experiences. From serving as District Governor for an International Women’s Service Club focusing on speech and hearing impairment in the 1980s to leading global forums on women’s economic empowerment, she has consistently sought opportunities to broaden her horizons and strengthen her leadership capabilities.

Navigating Tough Decisions with Compassion and Clarity

Every leader faces moments when difficult decisions must be made, and Carol is no stranger to these challenges. One such moment came when a significant government-funded small business support program that her organization relied on was suddenly cut. The loss of funding put immense pressure on her not-for-profit, threatening its ability to continue serving the community.

Rather than giving up, Carol made the tough decision to relocate the organization’s office to reduce rent costs and put out a call for sponsors and supporters. She even personally reduced her salary by 50% and volunteered additional hours to ensure that essential services could continue. This selfless approach exemplifies Carol’s unwavering commitment to her mission and her determination to lead by example.

Focus on Action and Authenticity

For those looking to make a meaningful impact, Carol offers simple but powerful advice: “Words are easy. Action is what counts.” She emphasizes the importance of being clear about your purpose, understanding the tasks your team is delivering, and maintaining attention to detail. Leadership, in her view, requires rolling up your sleeves and getting involved in the day-to-day work, not just directing from the sidelines.

Carol also stresses the importance of staying humble and continuously learning. “The moment you think you know it all is the time to give up,” she says. In her experience, leadership is a never-ending journey of growth, discovery, and adaptation. By keeping an open mind and remaining curious, aspiring leaders can develop the resilience and flexibility needed to navigate an ever-changing landscape.

Another key lesson from Carol’s leadership journey is the importance of staying true to your values. For her, authenticity is central to effective leadership. By leading with integrity, empathy, and a clear sense of purpose, she has been able to build trust and inspire those around her. Her advice to emerging leaders is to stay connected to what drives you and to let that passion guide your decisions and actions.

A Vision for the Future of Leadership

As the world of business continues to evolve, so too must the approaches and strategies of those who lead it. For Carol, the future of leadership lies in fostering inclusivity, collaboration, and continuous innovation. Her vision is one where leadership is less about hierarchy and more about empowering others to take ownership of their growth and success.

Carol is a firm believer in the potential of virtual and online platforms to break down barriers and reach individuals who would otherwise be left out. As the founder and driving force behind several virtual incubators and online training programs for over 20 years, she sees technology as a powerful tool to democratize access to resources, especially for women in regional or underserved areas. Her goal is to continue expanding initiatives like the BPW Business Incubator for Women in Business, enabling thousands more women across the world to gain the training and support they need to thrive.

Looking ahead, Carol plans to keep creating global opportunities for emerging fashion designers and creatives, facilitating their entry into international markets through trade missions, exhibitions, and mentorship. Her experience hosting trade missions and organizing platforms for designers across Asia has given her a deep understanding of the challenges and opportunities within the global market. As new trends and demands emerge, she remains committed to adapting her initiatives to ensure that they stay relevant and impactful.

A Guiding Light

“Do not follow where the path may lead, go instead, where there is no path, and leave a trail.”

Throughout her extensive career, Carol Hanlon has left an unforgettable impression on the lives of many thousands of entrepreneurs, particularly women, who have benefited from her guidance, mentorship, and unwavering support. Her legacy is one of empowerment, accessibility, and a relentless commitment to helping others succeed.

The impact of her work extends far beyond Australia. Through her involvement in her extensive global networks like TCF Global and BEC Global, and through her participation in international forums and initiatives, she has inspired and supported entrepreneurs and women linking with over 120 countries. From coordinating micro-livelihood sewing projects in developing nations to providing business training to women in remote Australian communities, Carol’s influence is truly global.

For Carol, success is not measured by personal accolades or recognition. Instead, it is measured by the stories of the women and businesses she has helped to grow. Whether it’s a regional entrepreneur who finally turns her passion into a thriving business or a community project that uplifts families in a developing country, these are the moments that define Carol’s legacy.

As she looks to the future, Carol remains focused on the mission that has guided her for decades: to empower others to achieve their business dreams and create positive, lasting impacts in their communities. Her journey is far from over, and as the world continues to change, she will no doubt continue to adapt, innovate, and lead with the same passion and dedication that have defined her career.

And the Voyage Continues

Carol Hanlon’s story is one of resilience, innovation, and a profound commitment to service. In a world that often prioritizes profit over people, she has carved out a space where inclusivity, empathy, and support take centre stage. Her work has empowered thousands, particularly women, to break through barriers and achieve their goals, proving that with the right support and opportunities, anyone can thrive.

As businesses and organizations around the world continue to grapple with the challenges of the 21^st century, leaders like Carol offer a blueprint for how to lead with compassion, purpose, and integrity. Her approach to leadership, focused on nurturing potential and creating accessible opportunities for all, serves as a powerful reminder that true leadership is about more than just achieving success—it’s about helping others find their path to it as well.

Carol’s journey is an inspiring one, and her legacy as a leader and mentor will undoubtedly continue to shape the landscape of entrepreneurship and small business support for years to come. Through her work, she has shown that leadership is not just about being in charge—it’s about lifting others up and helping them realize their dreams.

Dr. Gilbert Ng is a distinguished figure in executive coaching and leadership development. With a rich background that spans various industries in the Asia-Pacific region, Dr. Ng has dedicated over a decade to fostering leadership excellence. He is a celebrated author, having penned ‘The Indubitable Leadership Principles,’ and is a John Maxwell Certified Coach, Teacher, and Speaker.

His academic achievements are equally impressive, holding a Doctorate in Human Resource Management and serving as an Ambassador for LIGS University. Dr. Ng’s professional credentials include being a Professional Certified Coach (PCC) by the International Coach Federation (ICF), a Certified Training Professional (CTP) by ARTDO International, a CeMBA – Commonwealth Executive Master of Business Administration (WOU) by Wawasan Open University, and a member of several prestigious institutes such as The Institute of Leadership & Management (ILM) and the Chartered Institute of Marketing (CIM) UK.

Dr. Ng’s corporate experience is extensive, with a history of impactful roles in the financial, investment, corporate training, and automotive sectors. His leadership prowess has been recognized through numerous awards. He received many awards during his tenure in the banking industries – Best Branch, Best Deposit, and Best Regional Managers. He also received the Emeritus Leadership Scholar award and was named the top Innovative Leader of the Year for 2020-2021 by the Leadership Excellence Awards. He has also been acknowledged by the British Publishing House Ltd, as a “Successful People in Malaysia 2022” and won the CEO Executive Coaching Awards 2022 – Leadership Coach & Motivational Speaker of the Year – Malaysia.

In 2009, he founded GMCC Coaching Management, through which he has transformed the leadership behaviors and practices of over a thousand leaders via experiential workshops and executive coaching. Dr. Ng’s unique coaching approach is designed to ignite leaders’ motivation, passion, and intuition, guiding them to insights that translate into impactful actions

The Transition

Dr. Ng started his professional journey in the Financial Industry in Malaysia working in various roles within marketing and business development. During his professional journey from an Executive to a branch director, he gained valuable experience in areas such as team leadership, yearly business budgeting, and strategic planning. After he left the banking profession, he became a regional trainer for an investment company and his last corporate position was the Dealer Principal for Volvo car company. While in different industries holding management positions for more than 3 decades and gaining a lot of success, he started to feel a sense of fulfillment was missing.

During his time in the corporate world, Dr. Ng found himself naturally gravitating towards mentoring and guiding his colleagues, helping them navigate challenges and develop their skills. This experience sparked an interest in coaching and leadership development.

Motivated by a desire to make a more direct and meaningful impact on individuals’ growth and development, he decided to pursue certification in training while still working in his corporate role. He started to provide corporate training to clients during weekends, honing their skills and building a reputation as a trusted corporate trainer. Along the way, he noticed many learners were very motivated during the workshop. However, when they get back to their workplaces, they are not able to sustain their motivation and apply the new skill set in the real world.

Through a period of research with his learners from various industries, Dr. Ng found out that most of his learners’ companies did not provide follow-up and support after they completed their learning in the workshops. This finding inspired him to explore “How to sustain learners’ motivation after a 2-day high impact workshop” as his goal in 2007.

He started a small group of learners where he provided a workshop and followed through with 3 sessions of coaching to support and motivate them. The result was commendable, and this is where his motivation that congruent with his passion. The calling to grow and develop future leaders sparked a desire in him to design a comprehensive leadership series program.

The Inception

In 2009 Dr. Ng decided to leave his full-time corporate role and formed his enterprise, GMCC Coaching Management. He successfully closed a deal with a multi-national company in China, with his Leadership Development series program.

Through the years of training and coaching their leaders, the management witnessed positive transformations in their leadership performances. He worked with this client for 7 years and also gained other clients in China through the word-of-mouth referral by his first client. He gradually gained diverse clients from various industries such as Government bodies, Medical, Banking, Insurance, Manufacturing, and hospitality services.

Dr. Ng also continued to develop his training and coaching skills and obtained certification from the John Maxwell Team and ICF Professional Credential Coach. With these world-class credentials, he now has clients from Indonesia, Cambodia, Taiwan, China, Vietnam, Thailand, and Malaysia. He works as a full-time leadership coach, leveraging his corporate experience, empathy, and coaching expertise to support his clients (more than 10,000) in reaching new levels of success and fulfillment. He finds immense satisfaction in helping others discover their strengths, overcome obstacles, and lead with authenticity and purpose.

Effective Programs

GMCC’s Leadership Development program is designed to provide comprehensive support and growth opportunities for aspiring leaders and seasoned executives alike. What sets its program apart is the integration of personalized one-on-one coaching sessions following each learning module.

Here is how the program upholds its uniqueness in the market:

1. Tailored Approach: Understanding that every leader has unique strengths, challenges, and goals, GMCC customizes its coaching sessions to address individual needs identified during the learning modules. This tailored approach ensures that participants receive targeted support to maximize their development.
2. Continuous Feedback Loop: The program fosters a culture of continuous improvement through ongoing feedback. Participants receive personalized feedback from their coaches after each module, helping them reflect on their progress, celebrate achievements, and identify areas for growth.
3. Accountability and Support: GMCC’s coaches serve as accountability partners, supporting participants in staying committed to their development journey. They provide encouragement, guidance, and practical strategies to help leaders overcome obstacles and achieve their goals.
4. Holistic Development: In addition to covering essential leadership competencies such as communication, decision-making, and team building, the program emphasizes holistic development. They explore topics such as emotional intelligence, resilience, and work-life balance to nurture well-rounded leaders who can thrive in today’s complex business environment.
5. Sustainable Results: By combining structured learning modules with personalized coaching, GMCC’s program delivers sustainable results. Participants not only acquire new skills and knowledge but also develop the self-awareness and confidence to apply them effectively in real-world situations.

Corporate Experience in the Coaching Environment

Dr. Ng’s varied leadership experience has taught him to understand and connect with people, helping them grow deeply. He uses his strategic thinking to assist clients in defining their goals and planning for success. His ability to communicate and influence motivates and empowers those he guides. He has learned to adapt and be resilient, which allows him to support clients through changes and challenges. Lastly, his knack for team building and fostering collaboration helps clients improve their leadership skills and achieve group success.

His experience as a people and thought leader in various industries has shaped his coaching approach by instilling empathy, strategic vision, effective communication, adaptability, resilience, collaboration, and team-building skills. These skills make him well-equipped to support clients in achieving their leadership potential, navigating complex challenges, and driving sustainable success in their personal and professional lives.

Balancing Self-awareness with Action-oriented Coaching

As a credential coach and JMT certified trainer/speaker, juggling between self-awareness and action-oriented coaching is not easy, nevertheless, Dr. Ng has been very cautious in balancing both the self-awareness and action-oriented coaching with the following actions: –

–      Start with self-awareness: He encourages his clients to reflect on their strengths, weaknesses, values, and goals. He helps them develop a clear understanding of themselves, their motivations, value, and their areas for growth. He uses techniques such as journaling, self-assessment tools, and reflective questioning to facilitate this process.

–      Set clear goals: He works with his clients to establish specific, measurable, achievable, relevant, and time-bound (SMART) goals that align with their values and aspirations. By defining clear objectives, he provides direction for action while also fostering self-awareness about what they want to achieve. His framework is GROW in this process; i.e. Goal, Reality, Options, and What’s Next.

–      Identify barriers: Dr. Ng helps his clients identify any internal or external barriers that may be impeding their progress. These barriers could include limiting beliefs, fears, lack of skills, or environmental constraints. He encourages them to explore how their thoughts, emotions, and behaviors may be influencing their ability to act.

–      Encourage experimentation: He encourages his clients to experiment with different strategies and approaches to achieve their goals while emphasizing the importance of acting and learning from both successes and failures. By experimenting with new behaviors and habits, they can gain valuable insights into their strengths and areas for improvement.

–      Provide feedback: This is crucial for him to offer constructive feedback to help his clients to gain a deeper understanding of their strengths and development areas. He has to be specific, timely, and supportive in his feedback, focusing on behaviors rather than personal attributes. He encourages them to reflect on the feedback and consider how they can apply it to enhance their performance.

–      Promote self-reflection: He always incorporates regular opportunities for self-reflection into his coaching sessions. He encourages his clients to pause and evaluate their progress, challenges, and learnings. 

–      Adjust coaching approach: He is flexible in his coaching approach based on the needs and preferences of his clients. Some individuals may benefit from more structured, action-oriented coaching, while others may require a greater focus on self-awareness and introspection. Adapting his style to meet the unique needs of each client is his coaching strategy.

–      Celebrate progress: He recognizes and celebrates his clients’ achievements and milestones along their coaching journey. Acknowledge their efforts and growth, reinforcing positive behaviors and motivating them to continue acting towards their goals.

“This integration of self-awareness and action-oriented coaching approaches, I could help my clients develop the insights, skills, and motivation needed to achieve meaningful and sustainable change,” he says.

Common Leadership Challenges in the Asia-Pacific region

Dr. Ng has been working in the Asia-Pacific region since 2008. He has trained and coached over 10,000 people, mostly management-level employees in 7 countries. While the leadership challenges in this region can vary depending on the specific country, culture, and industry, there are some common challenges as well. 

In the Asia-Pacific region, leaders face challenges such as cultural diversity, which can lead to communication issues and trust problems within teams. Hierarchical organizational structures often limit innovation and employee involvement. The region’s rapid economic and technological changes demand quick adaptation from leaders. Finding and keeping skilled workers is tough due to high competition and industry-specific skill shortages. Additionally, navigating complex government regulations and maintaining ethical business practices is crucial. Leaders must also engage effectively with stakeholders like government officials to manage regulatory challenges proactively.

As a trainer and coach in this environment and at times, Dr. Ng was also appointed as a consultant to certain companies. In his workshop and coaching sessions, he always creates awareness and encourages his learners to reflect and act according to their situations with the following mentoring and coaching content based on his observations.

To the leaders, he suggests embracing cultural intelligence by understanding and respecting different cultures to foster open dialogue and inclusion. He advocates for empowering employees and decentralizing decision-making to boost innovation and creativity. He also emphasizes the importance of agility and flexibility to adapt to rapid business changes. Investing in talent development is key to attracting and nurturing top talent. Building strong relationships with stakeholders is essential for navigating regulatory challenges. Finally, he encourages adapting leadership and business strategies to local contexts in the Asia-Pacific region.

Ensuring Lasting Changes 

Dr. Ng observed that many learners’ motivation faded quickly once they got back to the workplace. The root cause is that there is no supporting platform in most organizations. 

His leadership series program incorporates a 2-day workshop and 2 follow-up one-to-one coaching sessions, to explore further and deeper on learner’s application of learning. He noticed many learners encounter challenges in all aspects when they are modifying their leadership styles and behaviors. The obstacles could be they are not comfortable modifying their leading approach, or their direct reports were not receptive to the change. 

His follow-up coaching sessions also include mentoring and he must be resourceful to work with them on their options for further improvement. His past decades of leadership roles in the corporate environment for a few different industries are very useful in his training, coaching, and mentoring for his clients. 

“The follow-up coaching/mentoring sessions are essential and crucial to sustain their consistency in developing and improving their leadership skills. What has satisfied me in my profession as a coach/trainer is I continue to receive favorable feedback from my clients in this region. Besides, I have a lot of repeating clients engaging me to train/coach/mentor their people. Most of my new clients are referred by my past and existing clients which is a great achievement in what I am doing now,” he says. 

Embracing Change in a Dynamic Environment

Over his years of working with numerous learners, Dr. Ng has observed that those who adapt well to the dynamic nature of today’s work environment share certain qualities. They are resilient, maintaining a positive attitude and self-care even when faced with setbacks. They embrace a growth mindset, see challenges as learning opportunities, and are always open to developing new skills. Flexibility and open-mindedness are key, as they remain receptive to new ideas and ways of working.

Continuous learning is a part of their routine, ensuring they stay up-to-date and relevant. They also build strong networks for support and collaboration, communicate effectively, especially during changes, and are proactive in anticipating and preparing for change. Lastly, they are self-aware, understanding their responses to change and managing their behavior accordingly.

“These successful individuals incorporate these strategies into their approach to work and life, they enhance their ability to adapt to change effectively and thrive in today’s dynamic and unpredictable work environment,” he says.

Valuable Lessons learned about Leadership

As an Emeritus Leadership Scholar, Dr. Ng has learned that effective leadership is multifaceted. It involves adapting to various situations with appropriate leadership styles, whether it be transformational or servant leadership. Success hinges on strong communication skills, such as active listening and persuasive speaking, which help in resolving conflicts and building relationships. Strategic thinking and decision-making are crucial for aligning actions with organizational goals. 

Emotional intelligence plays a vital role in managing emotions and motivating others. Building and leading high-performing teams requires fostering a culture of collaboration and empowerment. Navigating change is essential, and this involves understanding change management principles and promoting adaptability. Ethical leadership is about integrity and transparency, while personal and professional development focuses on continuous self-improvement. Innovation and creativity are key to driving progress, and global leadership skills are necessary for leading diverse teams in an interconnected world.

“Though leadership topic is wide, I personally feel I have gained a widening perspective in my leadership understanding and practices from the Emeritus Leadership program,” he says.

Staying Updated

To stay current in the training and coaching industry, Dr. Ng constantly engages in learning and development, attending events, and earning certifications. He subscribes to publications and websites for the latest insights and trends. Networking is key, so he connects with professionals through various platforms and events. He utilizes online resources like blogs and podcasts and stays active on social media to follow industry news. 

Regular web searches and alerts keep Dr.Ng informed about new developments. Feedback from clients and colleagues is invaluable for him to understand industry needs. Joining professional associations provides additional resources and networking opportunities. Mentorship offers insider knowledge, and he always experiments with new methods to meet the evolving demands of his clients.

“If we want to be a market leader. We must adopt a proactive approach to staying updated on industry trends and developments, we can enhance our effectiveness as a trainer or coach and better meet the evolving needs of our clients and participants,” he says.

Foreseeing Trends

Predicting the exact trends in leadership development and coaching over the next decade can be challenging. In Dr. Ng’s opinion, several overarching themes are likely to shape the field and some trends that may emerge. The future of leadership development and coaching may be influenced by several key themes: the growing use of digital tools for training, an increased focus on mental health and resilience, and a stronger emphasis on diversity and inclusion. The rise of remote work will likely shape how these programs are delivered, with more virtual skill-building. Leaders will need to be agile and adaptable, with personalized learning experiences becoming more common. Ethical and purpose-driven leadership will gain importance, as will coaching skills for all leaders. Collaborative learning communities and a commitment to continuous, lifelong development will be central to helping leaders navigate the fast-paced changes in the business world.

These predictions provide a glimpse into the potential future of leadership development and coaching, it is important to remain flexible and adaptable as new challenges and opportunities emerge in the coming decade. Leaders and organizations that prioritize learning, innovation, and growth will be best positioned to succeed in an increasingly complex and dynamic world.

A Culture of Leadership Excellence

Organizations aim to foster a culture of continuous learning and leadership excellence in today’s fast-paced and ever-changing business landscape. Dr. Ng opines that to cultivate such a culture, organizations should have leaders who actively engage in and promote learning. They should provide diverse learning opportunities and create a safe space for open communication and innovation. Encouraging feedback and reflection, supporting career development, and recognizing learning efforts are also important. Integrating learning into daily work, fostering a growth mindset, ensuring easy access to learning resources, and measuring the impact of learning initiatives can further enhance this culture. These strategies help organizations adapt to change and encourage professional growth among employees.

“By implementing these strategies, organizations can create a culture where continuous learning and leadership excellence are valued, supported, and ingrained in the fabric of the organization. This not only enhances employee engagement, satisfaction, and retention but also fosters innovation, agility, and long-term success,” he says.

Expectations in the Coming Years

Dr. Ng at GMCC is preparing himself in the coming years with more adaptable and flexible in responding to changes in the market, customer preferences, and business environment. He is looking to develop agile processes and workflows that allow the organization to pivot quickly and seize. He is to put the needs and preferences of customers at the center of the training and coaching offerings. He’ll be listening to feedback, gather insights, and tailor services to address specific client challenges and objectives. He is looking forward to building long-term relationships with clients based on trust, transparency, and value delivery.

Dr. Ng would like to maintain high standards of quality and excellence in the delivery of training and coaching services. GMCC will continue to implement robust quality assurance processes, conduct regular evaluations and assessments, and solicit feedback from clients to ensure continuous improvement and customer satisfaction.

GMCC will be differentiating its training and coaching enterprise by focusing on niche markets, specialized expertise, or unique value propositions. It will clearly articulate the benefits and value proposition of its services to prospective clients and demonstrate how our offerings meet their specific needs and goals.

Dr. Ng is looking forward to establishing the organization as a thought leader in the training and coaching industry by producing high-quality content, thought leadership articles, white papers, and research reports. He will be sharing insights, best practices, and innovative approaches to training and coaching through blogs, webinars, and speaking engagements to position GMCC as an authority in the field.

He’ll also be integrating sustainability and social responsibility into the business practices by adopting environmentally friendly practices, supporting social causes, and promoting diversity, equity, and inclusion. He looks to demonstrate their commitment to corporate social responsibility and ethical leadership to attract clients who share similar values.

“With our decade of services that have served more than 10,000 learners in the Asian Region, continued in implementing these strategies. We can position our training and coaching enterprise for sustained competitiveness and success in the next decade, while also making a positive impact on clients, employees, and society,” concludes Dr. Gilbert Ng.

KEO is a creative enterprise, uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design, and project delivery in the built and natural environments. For over 58 years they have led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences, and prosperous communities.

As the Managing Director of the Design Division at KEO, Darryl Custer leads with an acute understanding of development and operations. He works with developers and design teams to lead projects through a coordinated process to ensure the end product clearly reflects the client’s goals and vision.

Early Career                       

Darryl’s family moved around a lot as he was growing up and he learned to be independent, to lead by example, help others, and take care of things as they come. This led him to be somewhat of a “self-starter.” His father was an engineer, and mother an interior designer which gave him exposure to the design and build industry at an early age. A family trip to “Falling Waters” when he was 12 hooked him on architecture.

Darryl has been practicing architecture for 33 years. He spent his early career in the USA working on various commercial projects and then moved on to China and South East Asia before taking up his current role and changing his base location to Dubai. “I was lucky to receive a good amount of organizational leadership training early in my career which combined with my embedded belief systems brings an inherent entrepreneurial approach. A big part of my career has been spent on opening new offices with a focus on design and operational leadership and I humbly consider myself somewhat of an urban mixed-use expert, given most of my time has been working on that typology,” says Darryl.

Handling Challenges

Darryl inherited a troubled project early in his career and was essentially told to “make it or break it” with no expectations of success. At the time, he had just obtained his architectural license and was extremely excited to carry this torch. With some trepidation, he dug in and learned all he could at night and on weekends about contracts and aspects of the design business that really is not taught in school. This gave him a springboard to shift from just designing buildings to the business and operational side of architectural practice. At a young age, he found himself negotiating fees and contracts with the client and sub-consultants as he managed all aspects of the project. This experience fundamentally changed his career, and he took to have some form of leadership position ever since. The challenge served as a valuable experience for Darryl, albeit it was stressful at the time.

Innovation and Adaptability

Darryl strongly believes that technology can enable us to achieve remarkable things if used properly. In most ways, good design principles remain consistent. However, the method of approaching good solutions must adapt. Speed to market, cost expectations, evolving consumer demands, and how to build assets is an ever-changing narrative. “Our team at KEO is constantly learning and working with the most recent tools available. By way of example, my career started with primarily hand drawing to solve problems then quickly shifted toward two-dimensional digital drafting and now we work exclusively in three-dimensional digital modeling. We are now starting to adopt artificial intelligence and machine-driven problem solving into our work – it is all extremely exciting,” he says.

Creating an Inspiring Workplace

Darryl has had the opportunity to work with world-class architects throughout his career and feels he has learned more by collaborating directly with his mentors than in any other manner. While many things change through time, some things in the business stay the same. He tries to remember this and pass it down in his daily work and one of his greatest joys is helping the next generation grow and learn. “I really do get excited learning new things from younger architects about new tools and recent technology. In many ways, it works as a quid pro quo as we collectively adapt tried and true experiences with new ways of thinking,” he says.

He also is a firm believer in teamwork and believes that a well-organized team can accomplish more than compartmentalized individual efforts if everyone involved understands the value of group learning. As a leader, he tries to limit “one-off” conversations and encourages team dialogue with players seeking multiple source points for problem-solving. Short term, this brings better and more well-rounded results and long term, it supports a better work-life balance for everyone. “I have found that if managed properly, this approach does gain buy-in as it helps grow careers and raises the value of everyone’s participation through comradery,” he shares.

Being a Successful Leader Even in Uncertain Times

To be a successful leader, Darryl believes that the most crucial qualities in today’s constantly evolving times are humility and open-mindedness. “The profession is constantly evolving, and no one person knows everything, no matter how much experience they have. Architecture is fundamentally a human service business, and good architectural leaders need to be capable of helping other designers get where they need to be as opposed to telling people what to do as a fundamental mindset,” feels Darryl. In addition, being able to look ahead and change course or adapt when needed is another important trait required to be a successful leader since things do not always work out as planned.

Hiring good people, says Darryl, is another way to ensure that the leader and the entire team are ready to face uncertain situations. They must face the facts when needed. “As a leader, I do not want to be the smartest person in the room, I strive to be surrounded by the smartest people I can gain access to,” he says. Having a strong team with players who can focus on their given strengths, then enabling them to work together in covering the entire pitch is the single best way to manage risk in Darryl’s view. At the same time, being able to recognize an issue openly and honestly as early as possible and then forcing corrective action is the best way to manage uncertain times.

Balancing Short-term Goals and Long-term Vision

Darryl learned early on that good planning is as important as good execution and so a leader should always have a five-year framework guide. Once the framework is ready, Darryl then works backward from that in a stacked hierarchical manner. From the framework guide a three-year plan with some general KPIs is developed followed by a more specific one-year plan with specific KPIs. From that, he looks ahead on a quarterly basis with a once-per-month re-check with a reset as required every six months. That said, in his business KPIs are not just financial metrics but they also constantly measure team composure, the projects they are working on, and the portfolio they are building.

Upskilling and Employee Advocacy

Darryl makes it a point to attend as many industry events as he can, particularly ones that focus on recent  technologies.This helps him stay on top of the latest developments. KEO has strong relationships with its software providers and is always collaborating with them on what is new and how they can stay engaged. He also tries to stay involved in other award-based industry events as a means of staying current with design trends locally and globally. Finally, staying connected to local universities via periodic project reviews is important to see what the next generation is thinking as they enter the workforce.

KEO has a robust employee review program to monitor and track progress. However, Darryl’s focus in this regard is to make sure everyone in his team has at least one mentor and at least one person they are mentoring. “I strongly believe that people can learn and grow their careers tremendously by teaching others and so require everyone to participate in this mindset,” he says.

Addressing Socio-environmental Issues

As designers, Darryl admits, it is especially important, they consider their social and environmental impact. The results of their efforts leave an indelible imprint on the societies they touch, and they must consider the cultural and social impacts of their design work. He and KEO also recognize that the construction industry contributes a significant amount to the world’s human-made carbon dioxide emissions and therefore consistently try to find solutions that minimize these impacts wherever possible.

Handling Challenges

Over the years, Darryl has learned that humans are primarily motive-driven creatures and some of his biggest failures have come when not understanding a client’s motives. “I truly do not mean this in any bad manner and am just saying it is critical to understand what each client is really looking for before starting any assignment. I have also learned that as a design practitioner, it is important to understand that not all clients are a good fit. Sometimes it is ok to decline a project if the work is not suited to my skills. I have learned this the hard way in the past,” he shares.

Looking Ahead

Given KEO’s client’s expectations and with the massively scaled projects in the Middle East [LM2] [SS3] currently, Darryl and his team are exploring the idea of using pre-built modular units in some of their projects. They need to be very selective in where this is used, but for those suitable projects, they are now working with fabricators to assemble wet rooms (kitchens and bathrooms primarily) as a new method of delivery solutions. Good design is always a key priority for his team, and they hope this approach will enable them to focus on the larger, more impactful design areas at hand while using this concept to deliver on repetitive spaces in primarily residential projects.

“I feel blessed to have the current role as Managing Director of the Design Division in KEO and we have been recognized as the #1 architectural firm in the Middle East for three years in a row by the WA100 survey of top architecture firms. Over the coming years I hope we can build on this accomplishment for a broader recognition globally to be recognized in a broader context,” concludes Darryl.

Founded in August 2012 with a humble subscribed capital of 266.9 million Birr, Global Bank Ethiopia has embarked on a remarkable journey fueled by an unwavering commitment to innovation and exceptional customer service. Today, it proudly stands as a beacon of growth, with its paid-up capital soaring to 2.5 billion Birr and total subscribed capital reaching an impressive 5 billion Birr. It serves over 1.6 million customers through 235 branches across the nation, each one of them a vital part of its story.

“What sets us apart is our deep understanding that every customer is unique. Our customer-centric approach drives us to create tailored solutions that meet diverse needs. Take our “Golden Age” savings account, for example, which offers a competitive interest rate of 9%. This is not just a product; it’s a testament to our dedication to delivering real value to our customers,” shares the CEO, Dr. Tesfaye Boru Lelissa.

Global Bank Ethiopia (GBE) offers a wide array of both conventional and interest-free banking products. Its innovative services, like “save for assets” and specialized savings accounts—such as executive and driver saving reflect its agility in responding to customer demands. In a world increasingly driven by technology, it has developed digital solutions that enhance the customer experience, including a school fee payment system that simplifies transactions for parents. Its digital saving and credit products cater to the tech-savvy customer, ensuring that banking is convenient and accessible for all.

The Leader’s Journey

Dr. Lelissa’s professional journey in banking has been both enriching and transformative, shaped by a deep commitment to empowering individuals and communities through financial services. His career at the Central Bank gave him invaluable insights into the regulatory framework and the vital role that sound monetary policy plays in fostering economic stability. This experience ignited his passion for banking and solidified his belief in its potential to drive positive change. After his time at the Central Bank, he transitioned to commercial banks, where he explored various roles—from credit officer to strategic leadership. Each position deepened his understanding of the banking ecosystem and reinforced his desire to create accessible financial solutions that uplift people’s lives. Witnessing the direct impact of banking on communities fueled his dedication to this industry.

Since becoming CEO of Global Bank Ethiopia, Dr. Lelissa’s vision has been clear: to position the bank as a leader in excellence and innovation within the East African banking landscape. He is committed to fostering a culture that prioritizes exceptional customer service, operational efficiency, and technological advancement. His goal is to ensure that every Ethiopian has access to the financial tools necessary to thrive and succeed. He envisions GBE as not just a financial institution, but a catalyst for empowerment and growth. By embracing innovation and expanding its services, he aims to redefine banking—making it more accessible, inclusive, and impactful for all.

Strategies for Growth and Success 

At Global Bank Ethiopia (GBE), the growth and success are driven by a visionary approach and a steadfast commitment to excellence. By thoroughly analyzing the national economy and banking landscape, the core team crafts strategies that align with its ambitious goals, allowing it to navigate challenges and seize new opportunities with confidence.

Innovative resource mobilization is at the heart of GBE’s strategy. By diversifying its offerings, it boosts profitability and minimizes costs, optimizing operational efficiency. This dual focus ensures sustainable growth and strengthens its competitive edge in a rapidly evolving industry. In today’s fast-paced financial landscape, GBE harnesses the power of innovation and digitalization. Its commitment to cutting-edge technology enhances customer experiences and streamlines operations, positioning it at the forefront of the banking revolution.

Exceptional customer service is central to GBE’s success. Every interaction is seen as an opportunity to build trust and loyalty. Its dedicated team goes above and beyond to provide personalized and responsive service, continuously refining its offerings based on customer feedback to exceed expectations. Its rebranding efforts aim to deepen connections with its customers, reflecting its dedication to excellence and community values.

Community engagement is fundamental to the bank’s mission. Through social responsibility initiatives, it strengthens its ties with the communities it serves. Investing in local development contributes to societal progress and builds trust and loyalty among its clients, creating a positive impact.

“With these strategies—focused on innovation, digitalization, and exceptional service—I am confident that Global Bank Ethiopia is poised for sustained growth and success. We invite everyone to join us on this promising journey toward a brighter future for our customers and communities,” says Dr. Lelissa.

A Rewarding Journey

For Dr. Lelissa, the most rewarding part of his journey with Global Bank Ethiopia (GBE) is witnessing the profound impact the bank has on its customers and communities. Every day, he is inspired by stories of resilience and hope from the partnerships.

Seeing the team’s commitment to financial inclusion transform lives is incredibly uplifting for him. Providing local entrepreneurs with micro-loans is about unlocking potential, igniting dreams, and enabling individuals to create businesses that generate jobs and uplift communities. This role fills him with immense pride and purpose.

The team’s dedication to excellence and innovation drives them to enhance services and expand GBE’s reach. They’ve embraced technology to make banking more accessible, and seeing their customers thrive as a result is incredibly rewarding. Each positive interaction reinforces their mission.

“Knowing that we are not just a bank, but a trusted partner in our customers’ financial journeys, is the greatest reward. As we grow, I am excited about inspiring and uplifting more individuals across Ethiopia. Together, we are building a legacy of hope, resilience, and progress,” remarks Dr. Lelissa.

Striving for Ethiopia’s Economic Development

At Global Bank Ethiopia, Dr. Lelissa and his team see themselves as more than just a financial institution; they are a catalyst for Ethiopia’s economic transformation. Their mission is to empower communities and drive progress by supporting diverse sectors and activities across the nation. Through efficient resource allocation, they collect savings from individuals and businesses and channel these funds into productive investments. This approach stimulates economic activity and creates meaningful employment opportunities, uplifting lives and fostering prosperity.

Aligned with GBE’s core value of “Giving Back to the Community,” they are dedicated to promoting financial inclusion. GBE offers accessible savings and credit options, along with a variety of financial products designed to empower underserved populations. Its goal is to ensure everyone has the tools they need to thrive and contribute to their communities. It takes immense pride in creating over 3,000 employment opportunities, providing a launchpad for fresh graduates eager to make their mark. GBE’s comprehensive training programs enhance their professional skills and elevate financial literacy, preparing them to play an active role in the nation’s economic advancement.

Recognizing the importance of small and medium enterprises (SMEs) in driving job creation and economic growth, GBE offers tailored lending solutions that empower these businesses to innovate and expand. By supporting SMEs, it enhances overall economic productivity and stability, reinforcing its commitment to fostering an entrepreneurial spirit. Additionally, it forges strategic partnerships with key manufacturing firms to bolster the productive sectors of the economy, promoting macroeconomic stability and growth.

“Global Bank Ethiopia is on a transformative journey, and we invite everyone to join us. Together, we are investing in a brighter, more prosperous Ethiopia for all. The road ahead is filled with possibilities, and we are excited to lead the way,” exclaims Dr. Tesfaye Boru Lelissa.

Nurturing a Growth Mindset 

In today’s competitive banking landscape, a culture of continuous improvement and innovation is essential. Global Bank Ethiopia (GBE) is committed to nurturing this culture through transformative strategies.

Visionary leadership is at the core of this approach. The leaders, including Dr. Lelissa, ignite passion and creativity within every team member, empowering them to embrace change and seek innovative solutions. This fosters a sense of ownership and drives initiatives that propel GBE into the future. 

The management prioritizes robust training and development programs, understanding that knowledge is power. Equipping employees with cutting-edge skills and industry insights creates a competent and inspired workforce ready to innovate. Empowered and informed team members become catalysts for transformative change.

GBE’s customer-centric philosophy further fuels innovation. It actively seeks and embraces customer feedback through satisfaction surveys and product evaluations. By placing customers at the forefront of everything it does, it designs products and services that exceed their evolving needs, keeping GBE relevant in a constantly changing world.

Collaboration is another cornerstone of GBE’s culture. Open communication and free exchange of ideas across departments is encouraged, fostering an environment where creativity can flourish. By promoting teamwork and recognizing employee contributions, a vibrant atmosphere ripe for innovation is cultivated.

Engaging with the external environment is equally important. GBE seeks partnerships with fintech companies, startups, and innovative organizations, ensuring it remains at the industry’s cutting edge. Participation in conferences and networking events enriches the team’s understanding and approach.

“By embedding these strategies into our organization, we celebrate continuous improvement and innovation. At Global Bank Ethiopia, we are not just adapting to change; we are leading the way, building a legacy of innovation that empowers customers and communities,” emphasizes Dr. Tesfaye Boru Lelissa.

Adapting Digital Transformation 

At Global Bank Ethiopia, digital transformation is more than a strategy; it’s the bank’s vision for the future of banking. The bank is enhancing service delivery, enriching customer experiences, and improving operational efficiencies in today’s fast-paced financial landscape. Recognizing the pivotal role of technology, the management has made significant investments in advanced digital solutions to optimize operations and cater to a tech-savvy clientele eager for innovation. 

One of GBE’s notable achievements is the successful upgrade of its core banking system, unlocking new value for its customers and operations. This upgrade enhances the customer experience, creating a seamless and user-friendly banking environment. It has also refreshed its infrastructure and deployed the Oracle Banking Digital Experience (OBDX) platform, positioning itself as a leader in digital banking.

To align with its forward-thinking vision, GBE has invested heavily in enhancing its in-house digital capabilities and fostering partnerships with leading technology providers. Its collaboration with Fintech has introduced innovative digital saving and lending products tailored to modern needs.

Dr. Tesfaye Boru Lelissa and his team are excited to launch a self-service Digital Banking Center, further solidifying GBE’s position as a customer-centric institution. This initiative will empower clients to manage their banking needs with ease and convenience. 

“We prioritize trust in the digital realm, working closely with regulatory frameworks to ensure compliance and foster confidence in our digital offerings. We are embracing digital transformation with enthusiasm and vision, paving the way for a brighter, more innovative future in banking where our customers can thrive in an ever-changing landscape,” shares Dr. Tesfaye Boru Lelissa.

Digital Banking’s Impact on Customer Satisfaction

At Global Bank Ethiopia, digitalization is a transformative journey to elevate customer satisfaction. It’s about creating meaningful, user-friendly experiences. Its digital banking services have already welcomed over 400,000 subscribers and seen transactions exceed 3 billion Birr in just one year. 

GBE’s commitment to innovation is evident in its partnerships with fintechs offering Digital Finance options. These collaborations have introduced groundbreaking digital products, including essential micro-lending services, driving financial inclusion across Ethiopia. By enhancing accessibility, it is not just meeting customer needs but exceeding their expectations and enriching their lives. By focusing on impactful digital solutions, it nurtures deeper connections with its clients. Every interaction is an opportunity to inspire trust and loyalty, positioning GBE for sustainable growth.

Ensuring Security and Privacy 

Protecting customer data is a core promise at Global Bank Ethiopia. Its commitment to safeguarding sensitive information is unwavering, and it takes proactive steps to ensure that customers feel secure.

GBE has a dedicated IT system security unit to fortify its technological infrastructure. This team constantly enhances our security measures to stay ahead of potential threats. GBE strictly adheres to the National Bank of Ethiopia’s regulatory standards, reflecting its deep commitment to customer safety.

GBE collaborates with leading organizations to integrate advanced security measures, crafting robust security agreements that protect its customers. Stringent access controls ensure that only authorized personnel can access sensitive data. With role-based access and strong authentication processes, it creates a fortress around its customers’ information.

Regular security audits identify vulnerabilities, allowing the team to resolve issues proactively and maintain the highest security standards. GBE’s culture of continuous improvement ensures vigilance is the norm.

“We also invest in our people with regular training on data protection, phishing awareness, and password security. Empowered employees become the first line of defense against breaches, strengthening our security culture,” shares Dr. Tesfaye Boru Lelissa.

Promoting Financial Inclusion 

Global Bank Ethiopia views financial inclusion as a fundamental right. In a country with limited access to financial services, it is dedicated to breaking down barriers and empowering underserved communities. Its mission is to equip every Ethiopian with the tools they need to thrive.

GBE focuses on micro-financing and SME lending, providing micro-loans and tailored credit options for small businesses and individuals in underserved regions. These financial products enable local entrepreneurs to pursue their dreams, create jobs, and invigorate their communities. By investing in these individuals, it fosters economic growth and resilience.

“We are expanding our branch network, particularly in rural areas, to ensure everyone has access to vital financial services. This initiative is about more than convenience; it’s about ensuring every Ethiopian can participate in the financial system and secure their future,” says Dr. Tesfaye Boru Lelissa.

Embracing mobile banking technology, GBE develops innovative digital products, including micro-savings and lending services, to empower individuals in remote areas. Its upcoming Smart Banking Centers will offer 24/7 access to digital banking services, providing a seamless and convenient way for customers to manage their financial needs.

In the Offing

Global Bank Ethiopia is on the verge of transformative advancements to elevate the banking experience and expand its services meaningfully. Enhancing its digital banking platforms is a key focus. As digital banking evolves, it is committed to leading the charge with improved online and mobile banking services, introducing features that make banking easier and more secure, and ensuring customer transactions are safe and efficient.

Recognizing the diverse needs of its clientele, GBE is expanding its product offerings, including innovative new products and enhanced interest-free banking services. It plans to open more interest-free banking branches, ensuring financial solutions that resonate with its customers’ values. Accessibility is central to its mission, and GBE will continue to grow its branch network and increase the number of ATMs across the country.

Its commitment to corporate social responsibility drives us to give back to the communities we serve through various initiatives. 

Vision Ahead

Dr. Tesfaye Boru Lelissa shares that the vision at Global Bank Ethiopia is to become the top-rated bank in East Africa by 2035 through operational excellence. This commitment extends to the customers, communities, and future. The team believes that by striving for greatness, they can transform the banking landscape in Ethiopia and beyond.

GBE’s strategic pillars guide this journey, with unwavering dedication to service excellence at the forefront. It aims to provide reliable products and services at competitive prices, ensuring seamless and rewarding customer experiences. Streamlining processes and enhancing operational efficiency create moments of delight for its customers. Technology is a cornerstone of its strategy. By harnessing advanced information technology, it enhances efficiency and elevates customer service. GBE’s expansion into digital banking services makes banking more accessible and convenient.

“We focus on building a strong, capable team, our greatest asset. Through effective human resource management and continuous development, we equip our team with the skills needed to achieve our ambitious goals. Expanding our branch network, increasing our customer base, and diversifying product offerings are key to providing tailored solutions and strengthening business partnerships. We actively participate in Ethiopia’s emerging capital market, positioning ourselves as leaders in financial innovation. By prioritizing operational excellence and strategic advancements, we aim to drive sustainable growth and create exceptional value for our stakeholders,” concludes Dr. Tesfaye Boru Lelissa.

A Quote to Live By:

“Every challenge is a stepping stone to greatness.” 

This simple yet powerful mantra reminds me that obstacles are not roadblocks; they are opportunities for growth and transformation. In my journey at Global Bank Ethiopia, I’ve encountered numerous challenges, each one teaching me valuable lessons and pushing me to innovate. This quote inspires me to embrace difficulties with a positive mindset, knowing that they are essential to our evolution as individuals and as a bank. When we face challenges head-on, we build resilience and discover new pathways to success.

This philosophy extends to our work with customers and communities. We strive to empower others to see their own challenges as stepping stones, encouraging them to pursue their dreams with courage and determination. By fostering a culture of support and innovation, we can uplift one another and create a brighter future together. Ultimately, this quote embodies the spirit of perseverance and hope. It reminds me that greatness is not simply a destination but a journey, marked by our ability to rise above challenges and inspire others along the way.

Quote: “At Global Bank Ethiopia, we are not just building a bank; we are nurturing a future where every individual has the opportunity to thrive.”

Quote: “Together, we are shaping a brighter economic landscape for Ethiopia, and we invite everyone to be part of this inspiring journey.”

Quote: “We empower local entrepreneurs and uplift communities through our socially responsible community development loans.”

Quote: “We aim to expand our digital banking services and continue to innovate to meet the evolving needs of our customers.”

Quote: “By investing in our people and embracing cutting-edge technology, we believe we can offer even more personalized and impactful banking solutions.”

Quote: “At Global Bank Ethiopia, we are leading the charge in digital transformation with passion and purpose, crafting a future where banking empowers and inspires.”

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